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Pure Stoves & Fireplaces Ltd profile image
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Pure Stoves & Fireplaces Ltd

Hertfordshire

Established in 2012, Pure Stoves & Fireplaces have rapidly built a reputation for excellent customer service. We supply wood burning stoves, gas fires, flues, surrounds and beams, hearths and all products associated with installations in the fireplace and chimney systems. Installing a log burner can be quite involved, and it is essential that it is carried out by a competent person, ideally a HETAS qualified and registered installer. We can assist with the project from start to finish, we arrange for your initial survey which is carried out, by one of our recommended HETAS installers, at your home to assess what is possible for you. We will then guide you and help you through the whole process, ensuring a smooth completion. We have a great selection of fires, from gas fires to multi-fuel and wood burning stoves, showing the range of contemporary designs to traditional available from top quality manufacturers.

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Hear from
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What do you love most about your job?

Both Angela and Lucie love working in the showroom, every client has different needs and we enjoy discussing them with the clients and going out of our way to help the client achieve the look they want. We have access to many different fire options for solid fuel as well as gas and electric. We have a great working relationship with the installation team, Jason and Nick for Hetas installations and Colin for Gas installation, so between us all we make the whole process smooth.

What inspired you to start your own business?

Pure Stoves & Fireplaces was formed in May 2012. I believe you will be interested in some of the reasons behind why the company was formed – you see there is a personal issue close to my heart – safety, and the public's perception of ‘a safe installation’.
A few years ago I decided to install a wood burner into my own home – I was informed that this could be done by one of two ways - 1) via a HETAS registered installer, 2) via a builder/competent person, and then signed off by a building control officer with the local council. I happened to know a ‘builder’ that carried out such installations regularly and so I asked him to install. Upon completion the building control officer inspected and issued a certificate. We happily used our 8kw appliance and loved the warm evenings in front of the fire.

A year later I happened upon a HETAS installer, and asked him to look at a chimney on a different side of my house with a view to carrying out another installation. Upon arrival at my house the HETAS installer noticed apparent issues with the previous installation, on further inspection inside it was discovered that regulations had not been followed and that the whole installation was a complete mess, the appliance was condemned due to possible danger to myself and all of my family – I was shocked and horrified to find that the way the work had been carried out was so poor that it could have caught fire at any time. My case has been investigated with the building control office, and there has been some admittance that the officer did not check over the installation fully, which has left me feeling upset, as I was assured by the council prior to starting the work, that all work is checked before signing off! This then instigated a number of conversations with the HETAS installer, who commented that there seemed to be a problem with many of the installations that are carried out and that most retailers do not seem to highlight potential issues or regulations that should be abided by. Pure Stoves & Fireplaces opened its doors in May 2012. We believe it should be law that HETAS installers are the only body that can install. Unfortunately, at present it is not and so we, as a retailer, feel we play a vital part in helping any member who comes into our showroom, to try to limit the amount of poor installations carried out in your homes.

Our aim is to guide and advise customers on regulations as set out in ‘approved document J’. We want to be able to offer the knowledge we have to enable our customers to make educated decisions about their installation, and not go into buying any appliance without full knowledge of the pitfalls that can occur.

Angela Cooper

Why should our clients choose you?

We pride ourselves on our service, from understanding our clients needs to the purchase of the products and then assisting with the booking the installations. We take the worry away from the client and ensure installations are dealt with within regulations.

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Reviews

4.68/5.00

based on 12,604 reviews

The average rating for Bark Fireplace & Chimney Installers is 4.68, based on 12,604 reviews.

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