ERS Offers a range of support calls, From 30 min shower calls to Live in carers who support you through your day to day, and everything in between.
Any call from an hour can be booked to any length.
Every Call can be booked multiples times a day.
We cover Day's and Nights, Weekdays and Weekends, Public holidays including Christmas and new year.
The process we follow is always being refined but consists of a the following:
An assessment of your needs and capabilities to ensure we can provide the best care possible.
completing, and confirming your care plan.
Assigning to a team and staff member to ensure continuity of care and avoiding multiple staff members so as to build a relationship and rapport.
Commencement where you will begin receiving your care which will be followed by a review of your service within the first 6 weeks.
Regular Checks are carried out to ensure that you are getting the best care we can provide.
We are open to suggestions and this is encouraged as it allows us to refine our service according to our Service User's needs.
Working with NHS CCG's and brokerage services, has aided in ensuring our services is constantly improving.
We want supply the best staff available to a wider community.