Find a Home Care Specialist in Loughborough

As a chosen care provider for home care provision with a number of Local Authorities, you can feel confident and reassured that you are choosing the best home care support across Derby City, Derbyshire County, Stoke-on-Trent, Staffordshire, Lincolnshire and Leicestershire. We have been supporting across Derby and Derbyshire since 2003 and are an established home care provider with a reputation for high standards and bespoke care packages that meet the needs of you, our valued customer. We launched our home care service in Stoke-on-Trent in November 2020, and due to demand, this service is growing rapidly. Our Staffordshire, Lincolnshire and Leicestershire home care offices opened in 2021 in response to customer demand. Our founders and directors were carers themselves and still play an active role in their company. Our mission is to provide high quality support to anyone in their own home with a focus on ensuring that our customers can maintain independence, choice and control whilst remaining in their own home. We are not a care home, we do not have care home facilities, we believe strongly that every person has the right to remain in their own home for as long as they choose or are able to. Our customers come from every background, from the older person, to the young adult, adults with a learning disability, people with physical needs to those who may have dementia, health needs and those approaching their final life journey. With our bespoke support plans and care packages, described as the best in Derby, we work with you to build your support with your dignity, well-being, choice and control at the very heart of what we do and agree with you. We are passionate about the support that we deliver and we care about our customers, we will always put them first and will go above and beyond what you might expect. As a culturally diverse company, we offer a range of services to suit all needs and have a huge presence in all cultural communities. ‍ We provide person-centred and needs led care that is cultural appropriate. Our Assessor will form a plan of care, co-designed with the user and their family, and our aim will always be to provide home care workers with matching language and culture. We are aware that when people are unable to communicate or understand information in English even minor issues can cause stress and raise anxiety levels. Our care workers are from diverse communities and many can communicate and translate information as required. This has proved to be vital resource in daily events such as managing medication, appointments, sorting bills/post and a lot more. We live in a diverse society rich in different cultures and languages, and we’re proud of our ability to meet the diverse needs of our local communities. Our customers have on many occasions appreciated having care from our Punjabi, Urdu, Gujarati and European care workers and office staff. Our care staff prepare Asian food including, Indian tea, curries and chapati for customers, and we assist our customers to attend places of religion and local Asian/European shops. Our Assessment, Care Planning and Home Care Co-ordination teams as well as our care staff contain multi-lingual speakers. Our carers are trained in house by our dedicated training team who are always on hand to support carers and customers when needed and to provide bespoke training if required. All of our customers are assigned to a coordinator, giving direct support and a familiar person with whom to communicate. You will be provided with their direct contact details and can contact them with any query. Our in house Quality and Assurance Team monitor all care packages to ensure that only the highest standard of support is delivered - the team's assessors create your bespoke support plan over which you have full control, you will get to know your assessor as they visit regularly and monitor your satisfaction with the service delivered. By providing you with named team members, you can feel safe that you will be speaking with someone who knows and understands your needs and will support you with compassion and empathy. Our senior carers are on hand to support you with any equipment needs, guiding you towards the appropriate resources and spot checking our carers on a frequent basis to ensure compliance and continued customer satisfaction. Key 2 Care is a small company with a big heart!