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Your Care South West LTD profile image
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Your Care South West LTD

At Your Care, we believe care should feel personal, not clinical. We’re a family-run introductory agency based in Hanham, proudly supporting local families since 2014. Founded by Tina and now run together with her daughter Claire, Your Care was created to change the way people experience support at home, replacing rushed, impersonal visits with thoughtful, consistent care built around each individual. Our small, dedicated team connects families with compassionate and reliable Personal Assistants who genuinely care about making a difference every day. We support people from all walks of life, whether they’re living with dementia, age-related needs, a long-term condition, or simply need a little extra help to stay independent at home. Over the years, we’ve become known for our specialist dementia support. We understand how challenging it can be when someone you love begins to change, and we’re here to help families feel less alone through it all. From practical help to gentle companionship and expert guidance, we focus on helping people live well while giving families the confidence and breathing space they need too. Your Care is more than just a service; it’s a community built on trust, kindness, and genuine connection. Because we believe everyone deserves to live life their way, surrounded by people who truly care.

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Hear from
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What do you love most about your job?

It’s the feeling of knowing we’ve made someone’s day a little brighter. Whether that’s helping someone with dementia find joy in a small moment or giving a family peace of mind, the reward comes from knowing what we do genuinely makes a difference. Every smile, every story, every thank you keeps us doing what we love.

What inspired you to start your own business?

Tina started Your Care in 2014 after years of seeing how impersonal the traditional care system had become. She wanted to build something more thoughtful, a service that put people first and treated clients as family, not as numbers. Together with her daughter Claire, she has created a small, family-run business that truly listens, adapts and supports every person as an individual.

Why should our clients choose you?

Because we care in the same way you do.
Your Care is a family-run introductory agency built on trust, kindness and genuine connection. Every Personal Assistant on our register is handpicked, fully vetted and has passed our ‘Mum Test’ – if we would not trust them to care for our own loved ones, they will not be part of our team.

All our PAs are self-employed, choosing when they work and who they support. That means families are matched with carers who genuinely want to be there, building lasting, happy partnerships that bring consistency and peace of mind.

We also carry out full vetting and ongoing compliance checks including interviews, references, DBS, insurance and HMRC registration, so you can be confident your loved one is in safe, capable hands.

Can you provide your services online or remotely? If so, please add details.

Our services are designed to be personal and hands-on, so most of our support is delivered face to face. However, we are always happy to offer phone or video check-ins for families who need advice, reassurance or updates on their loved one’s wellbeing.

What changes have you made to keep your customers safe from Covid-19?

The safety of our clients and PAs has always been our top priority. We follow the latest government and public health guidance, ensure all PAs have access to PPE and infection control training, and maintain open communication with families about any health concerns. Our small, consistent care teams also mean fewer people visiting each home, keeping everyone safer.

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