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SureCare Hillingdon Ltd profile image
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SureCare Hillingdon Ltd

SureCare Hillingdon aims to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation. We regularly review the support provided to our clients to ensure that we are successfully meeting their needs and achieving their aims and objectives. SureCare Hillingdon encourages feedback from our clients, their relatives, friends and representatives. SureCare Hillingdon aims to provide a tailor made package of care and support that contributes to the overall health and well-being of its clients, whilst incorporating individual needs, wishes and preferences. SureCare Hillingdon will work in partnership with other services and health professionals, to support our clients in maximising their full potential by promoting independence and, wherever possible, participation within our local community. Before SureCare Hillingdon can deliver services and in order to meet our client’s needs, we ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. SureCare Hillingdon ensures that our clients’ needs are thoroughly re-assessed as often as required to ensure that the care and support provided has the flexibility to respond to any change of needs. Our rigorous recruitment and in-house training procedure ensures we continuously provide the highest calibre of staff. Our staff are regularly monitored and supported in their role, and career progression and development is encouraged throughout.

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What inspired you to start your own business?

Some time ago, the director Dipti took a career break to become a full-time carer to her late husband and during this time she became much more aware of the invaluable role of a good Home Care Provider. This has given Dipti a first-hand insight and understanding of what is required to be a good care worker and the importance of providing a quality led service with compassion, understanding and patience as the core values.

Dipti passionately believes that everyone deserves the highest quality of care and is committed to providing this in her local community.

What changes have you made to keep your customers safe from Covid-19?

The wellbeing of our clients and staff is our absolute priority. You can be assured that health and safety of all, including implementing/adhering fully to our infection control policies and procedures is paramount.

Furthermore, all our employees are fully aware of the current requirements and are undertaking extreme levels of health and safety procedures to ensure that the highest possible hygiene standards are maintained, throughout every aspect of our service delivery.

The country needs care workers more than ever and it makes us proud to be a part of the frontline support team looking after our communities. We are very proud of our teams who are providing the highest levels of care to our clients.

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