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Lifted profile image


‘20 Certificate of Excellence

Hi there, I'm Rachael, the CEO and Co-founder of Lifted. We are a new kind of home care company. Driven by our values and our state of the art technology, we are raising the quality of care for families and improving working conditions for Carers. I co-founded the company after struggling to find great care for my mum when she was diagnosed with dementia aged 56 so I understand how important great care is. We take care of every aspect of care from finding a Carer to dealing with any issues that crop up. We pay our Carers the real Living Wage, less than 2% of care companies do this. We do this both because it allows us to recruit the best Carers and because it is the right thing to do. With offer a free app for families so you can get notifications when Carers arrive and leave, read instant updates after care and get to know your Carer before they arrive. We provide live in care and hourly care, as well as care for particular conditions such as dementia, Alzheimer’s disease, multiple sclerosis, and arthritis. All our Carers are fully trained by us and background checked. Our minimum visit is one hour, and we charge from £20 an hour for hourly care and from £1000 for live in. We have exclusively 5 star reviews on TrustPilot and we were just crowned the Start Up Home Care Provider of the year by the Home Care Association at the Home Care Awards. I'm really proud that every day we are giving people the care I wish my mum had and we'd love to help you too.

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What do you love most about your job?

We are passionate about improving the quality of care. It's incredible when we see the difference our care makes to the people we support and their loved ones. The other day, a client said to us that Lifted had let her husband be her husband again, not a Carer. That felt pretty great.

What inspired you to start your own business?

My mum was diagnosed with dementia when I was 24. I was a post graduate student at Oxford University at the time. She was 56. Me and my family felt alone. We were losing the person they loved most in the world. It was painful. But the lack of support and difficulty in finding great care made it even worse. I hated not being able to keep up to date with what was happening when I wasn't there and I hated how little the people that supported my mum were paid. I knew she deserved better so I decided to quit my job and make it happen. It's tough running a business but there is nothing I would rather be doing.

Why should our clients choose you?

We are on a mission to raise standards in care. We pay our Carers the real living wage, less than 2% of care companies do this. And we've built our own apps to keep you and your family up to date, with instant updates when carers come and leave and on how how your loved one is feeling. We have a chat feature in the app and we are online 7 days a week to provide any support you need. We have exclusively 5 star reviews on TrustPilots. We are obsessed with improving quality and we'd love you to be part of it.

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