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http://www.starhomecare.co.uk profile image
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http://www.starhomecare.co.uk

Requiring a carer is an extremely personal service, and we pride ourselves in helping you find the best person to provide the best care for you or your loved ones. Star Homecare Services is a family run business specialising in all aspects of home care provision. It was founded by Dr Aisha Davies, a practicing NHS GP. Before embarking on her medical training, Dr Davies was a carer herself for many years. She also worked as a care coordinator within a care agency. With an insight into home care and first-hand experience of the challenges people face when choosing a provider to deliver home help, Dr Davies knew that she could provide something better. The needs of our customers are of paramount importance and our philosophy is based on putting the person at the heart of our operations. Our only prerequisite is that no call should be less than 1 hour. Why? Because good care takes time and must never be rushed. Our dedicated team will assist you to customise your needs whilst promoting dignity and supported independent living in the comfort of your own home.

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Why should our clients choose you?

We provide the best care for our planet’s most precious resource: humans
We have some of the best and most dedicated and experienced care workers so you know all your needs will be met.
We have care workers from diverse ethnic and cultural backgrounds so we are able to meet specific language requirements etc.
We treat all our clients with the utmost of respect and care and maintain their dignity at all times.
Regular supervision and development of our care workers means that they are always equipped to provide you with the best possible care and service.
As well us all our care workers having DBS clearance, we follow up on all references to ensure we employ for the right people for the job. This means you are guaranteed to receive the highest level of care and feel safe in your own home.
As part of our person centred approach, we work in with you and your representatives to make sure we always deliver the best service for you.
At Star Homecare we want our clients and their families to have a voice, that is why we pride ourselves on our Participation Groups, providing a platform for their involvement.

What changes have you made to keep your customers safe from Covid-19?

Our office remains operative, however we encourage contact via phone on 01494 424934 You can also contact us via email at star@starhomecare.co.uk

Star Homecare Services is keeping fully abreast of developments relating to the ongoing situation with Coronavirus (COVID-19) across our region and beyond. We are routinely monitoring developments, reviewing our protocols, and preparing appropriate responses as the situation changes. We are committed to ensuring all steps are taken to protect the health and well-being of all our clients and care staff.

Star Homecare Services continues to work closely with Health Authorities, and Care Regulators in order to protect clients and care staff, whilst maintaining service delivery.

Advice on Prevention of infection

For the latest guidance on the prevention of infection from Coronavirus (COVID-19)
httpss://www.nhs.uk/conditions/coronavirus-covid-19/

Personal Protective Equipment (PPE)

In the light of recent media coverage around a shortage of PPE in the care sector, we would like to reassure you, as part of our COVID-19 infection control processes, that you and your relatives will have adequate access to all the necessary protective equipment required. By securing a robust supply chain, supplies of PPE and other essentials will continue to flow into our services.

We closely follow the specific government guidelines regarding the use of PPE within homecare settings, and these will continue to be practised. Please be aware that these guidelines will and do differ from those observed in other care settings.

Finding out More

Whilst TV, newspapers, radio, and online services are useful in sourcing the latest news and developments regarding Coronavirus, these sources can sometimes present an unbalanced view. Therefore, we recommend the following websites to find out more about the virus with regard to its symptoms, what to do if you are concerned, and regular updates on national and local government plans.



UK GOVERNMENT WEBSITE
www.gov.uk/coronavirus
NHS WEBSITE
www.nhs.uk/conditions/coronavirus-covid-19

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