FirstCall Pest Control

I received full satisfaction and your Engineer did Top class job

Very professional a lovely man responded to our call right away when I'd sent out emergency messages to inspect property . He was very commited and able to spot what the type of insect was (small beatles) he came round three times and did a methodical extermination programme. Evrn doing extras like moving furniture to get to problem areas. Cleared up the issues nicely. Michelle is lovely too. They send out guarantees and are extremely informative keeping you up to date with texts and communication. We were extremely impressed and wouldn't hesitate to use them again if needed. They'd be our first and only choice. More...

Saved me from a nightmare. thank you again :)

I am very pleased of all the services I got in the office and from the pest controller. They are great. I got peace of mind.

Monica had been very helpful and had listened to all of my concerns.

Very timely and professional response at reasonable cost.
Will definitely use again if needed.
ACB

Very friendly and informative. So far what he did seems to be working. He's back in Monday to finish the job.

Great service and lovely people

Excellent service! I became paranoid but they calmed my fears and the problem appears Resolved.

First contact was faultless. Visit arranged, price reasonable. Will provide more feedback after visit

They were nice and polite. The service is done in 2 visits. We’ve had the 1st one so far and we are reassured

My experience with First Call Pest control has been good. The admin team were efficient and the pest control technician was knowledgable, friendly and answered my questions happily and informatively.

I wouldn’t use this company again personally. I can see how they might get good reviews as it seems if you lay down some traps or poison you will generally catch the pests. However I would have saved several hundred pounds with better results if I had just ordered the materials myself from Amazon. For my situation they did not have any urgency on getting rid of the mouse and pretty much just went through the motions. They never did get rid of the mouse, and didn’t care. They said it was due to a “new infestation” even though there was not a single point in time we did not have indications of activity.

I called several firms and spoke with this one twice. I went with this firm even though they were more expensive because they offered assurances and a guarantee. They said on the first visit they would lay snap traps and the office type bait stations, and seal up 30% of the possible entry points. And on the second visit would clear the dead mice and seal up the remainder. From the moment they arrived though they were selling more services. They said there was too much remediation work to do unless I paid another couple hundred pounds, even though it was just a single room within a single flat (i.e. not a loft or basement). And because of that they said any guarantee was not valid unless I paid more money. I told them I would consider it however the immediate, and only, goal was to remove the current mouse. They did not complete this so I saw no need to spend any further money with them.

I should have spotted several red flags at the beginning. They required a down payment before coming out (fine, but not required by other companies). However I was required to pay through what looked like a suspicious web link so I googled the firm on the link and it looks to be a credit firm that provides funding to companies in financial distress. On their first visit they were late but did lay down some snap traps and the baiting stations. I was on a work call when they finished and left around 4pm. When I finished my calls around 6:30pm I saw I had five missed calls and two emails from them demanding payment.

The second visit is supposed to be around ten days later, however I gave it two weeks to try to give more time to catch the mouse as there were signs at least every other night the mouse was still there. They came and removed the snap traps, no mouse was present. I waited another week and the mouse was still active. I called them and they said they could not do anything else unless I paid them more money as this was a “new infestation”. Their website says we are not satisfied unless you are, but I am certainly not satisfied, and they definitely did not care. More...

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Reply from FirstCall Pest Control

Hi Gary, We are deeply sorry that hear you were not pleased with the service provided to you by our team here at First Call Property Services. I personally would like to clarify the situation at hand and why the decisions have been made from our management team to put things into perspective. After discussing your rodent issue with our technicians as well as reading the reports submitted after each visit, it states that additional proofing works were required to eradicate your issue due to how many exposed areas were found during the inspection. Unfortunately we could not come to an understanding regarding the amount of entry points that required proofing, which will always vary from property to property. It entirely depends on how the property was built and how many areas were left exposed. As it states on the report, the amount of rodent proofing would have required two technicians for up to 3 hours which falls in line with our Major Proofing policy that is stated on your initial confirmation email. Proofing and sealing off all access points is the only way to prevent the mice activity from occurring within any property we deal with - if the works are extensive, a recommendation and quote for the additional works is given to you to ensure all areas of concern are addressed to ensure we can guarantee the eradication of your issue. As a licensed and accredited property services company with qualified employees we aim to solve all rodent issues permanently as well as building an understanding with all customers, and working as a team to solve any pest issue. Unfortunately in this case, we were unable to work together as it was deemed unfair to you. Nevertheless, we apologise for any inconvenience caused and will ensure to use this experience to try and improve our services in the foreseeable future. All the best. Daniel Ibarguen Head of Communications First Call Property Services

Quick response and booking confirmed for later in the month!

Very polite and understanding very happy

Very good service and they came back for free when we saw a new mouse

Very efficient and knowledgeable

Michael was very professional and looks like they know what they’re doing. All other companies was a bit pushy and I don’t think that is good.

I am very happy with the choice I made, they were able to deal with my bed bug problem very quickly, I also think for the deal you get the price is very reasonable too.
Would definitely recommend them.

Came straight to me on the phone ready to hire

very efficient and professional.good workman.

Good service. Came on time and was swift to respond

Responded to request very quickly, carried out survey and treatment in a timely fashion. Excellent.

I’m very happy with the job First Call pest Control has done in our flat to get rido of bed bugs.
Daniel did 3 applications pesticides and 6 months guarantee is provided. He was very professional, pontual, reliable and polite.
I feel much better in my place now.
Thank you guys.
Sonia More...

Very friendly, helpful, attention to detail and professional.

Fine. Easy, and problem sorted

This company are very professional and polite. They had to come out to us three times to fully exterminate our flea infestation but each time they did a thorough job and left our property in the same state as they found it. Would use again!

I had a bed bug problem, this company were very good, and guarantee follow up visits (at no extra cost) when problem isn’t so easily got rid of, as in my case. I would definitely use them again, as my problem seems to now be resolved! More...

Great stuff!! We had fleas for the first time since owning cats for 17 years. We battled for 4 weeks to get rid of them, buying everything we possibly could to treat the problem, and hoovering, hoovering, hoovering etc. Eventually decided to call in the experts and within two weeks, and after two treatments, the fleas had gone. Such a relief. Many thanks FirstCall! More...

Service offered well explained and delivered.

In my investment property two days before tenants were due to move in My builder reported fleas . Went on line First Call property responded . Fumigation was done on 2 days later . Please with the service and quality of job More...

Very kind, helpful , Reliable & Great customer services

Very good service would use again M Lenihan

Very professional, lots of advice and explained things properly.

Very quick response and availability

Contacted and arranged very quickly.

very good service, your operatives were very professional, and in no way judgemental, I have been ill for over 2 years and unable to clean my home, and I would like very much for my thanks to be passed on to your staff.

Expert service and very knowledgeable on pest eradication

Jason was really responsive and extremely supportive while I was an anxious mess. He provided lots of information, was compassionate and non judgemental. In the end I didn't book for personal reasons but was blown away by the professionalism, support and advice. More...

The young man you sent was very professional, non judgemental, polite and kind. worked very thorough and quickly. to put it in a nutshell worth his weight in gold. please tell him thank you from me.

Thanks to First call company to fast response and resolve the mice issue. I am so happy with the service and I would like to appreciate from the Lov, as he does the treatment and finding the issues and blocked the all holes and setting up the poison. I would recommend this company to everyone has got the mice issue. More...

Very good service! Help me to kill all the fleas.

Very easy and quick to get the first call out arranged. Both operatives were very thorough and First call Pest Control really seem to have sorted a persistent mouse problem(touch wood!) I would really highly recomend.

Good well done !! I like this company

We were diagnosed we had carpet beetles. Jason came to the rescue, such a lovely and friendly person. Answered all of my concerns, with such professionalism. Had 3 visits, and the problem has been resolved. I would highly recommend this company. Such an incredible team, I’m a happy customer.
Thank you guys!! More...