Kreate Bathrooms + Plumbing

Absolute nightmare from start to finish. My original quote doubled. Communication bad. No invoice given until pressed for it. Electrical work not asked for but done by his brother which has resulted in my shower spouting boiling hot water even when turned to cold I can’t get anywhere near it now having to get a proper plumber to fix it. Also did not give me all the component parts as used existing fixtures so had to ask for them since I had paid for the whole shower. I was quoted £500 all in but ended paying almost £1000 for fitting a shower unit and electrics I never asked for and for a shower I can’t use until the new plumber fixes it so more money involved. Please do not use this company especially if you are a lone female as I feel I was taken advantage of. The whole experience has been incredibly stressful and left me so short of money that I had to borrow to get me through the month. Total nightmare. More...

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Reply from Kreate Bathrooms + Plumbing

HI Beverly, yes this was problematic, but I thought I walked you through every step of this, this wasn’t a straight swap at all and much more work had to be done, I ended up working for 3 days (rather) than the estimated 1 day, the shower itself cost £250, labour for me (for 3 days work was £500 (this included changing your kitchen taps) plus £180 of sparks. I knew this was becoming expensive so I dropped my rate down to £166. You emailed me yesterday (3rd September) and I rang back straight away, you didn’t answer. Yours is a power shower so impossible to spout boiling water, the heat comes via your boiler/HWC I cant fix a problem I don’t know about, if its a fault I need to address that. Really sorry you feel this way.

I would thoroughly recommend Kreate Bathrooms. Damian installed a new sub floor, toilet and lino. He was very efficient, polite and was able to advise us of what was needed. Also he was able to complete the work quickly. Damian took all the rubbish away at the end of the job. More...

Damian responded to my advert on Bark quickly, giving me a quote within hours. He started two dates later, completing work within the timescale. Excellent work, In fact so much so he's coming back next week to do two more small jobs

Would certainly recommend Damian More...

Damien was wonderful to relate with. He listened and took his time to understand what was required and went to work. He solved the issue within a couple of minute and further adviced on the what i should do to avoid the recurrence if the problem. Black Orchid is my preferred repair company. More...

It was a pleasure having Damien and his other contractors working here. The bathroom was a major refurbishment and the result was stunning. Damien cleared up as much as he could each evening so it wasn't left like a building site . Damien always listened to any queries so the job went pretty smoothly. I would recommend Black Orchid for any one needing a new bathroom refit, absolutely excellent. More...