Diamond Home Support is a domestic cleaning and Home Help Service provider located in offices throughout the UK.
We offer Weekly and Fortnightly regular domestic cleaning and a Daily and or Weekly Home Home Service which includes, bed changing, ironing, laundry, meal prep, shopping, sitting service for company, taking to appointments, and out for a coffee etc, and a Cleaning Service on, Weekly or Fortnightly Basis which includes Ironing if required.
Show more
498 customer reviews
Susie Lowen
House Cleaning
Awful Service . A cleaner that didnt clean anything and the company were aware of this when they sent her to me. The replacement was over an hour late . Slipped on soaking wet floor from the first cleaner and the company again not interested at all. Dreadful customer service. More...
Doctor Gamble
My name is Doctor Gamble and I paid Diamond Home Support £71.85 to complete a 3-hour professional clean of my two-bedroom apartment on 21st May 2024. The cleaner Clair arrived on time and was very pleasant. We went room by room and I explained what I would like done, and I also offered to let her use any of my new cleaning materials if she needed. She said that 3 hours was more than enough time to complete all of the cleaning. I then went out and returned 3 hours alter, at which point the cleaner said that she had just finished the cleaning and so she left. Before leaving she revealed that she was not a professional cleaner but a full-time student who did several part-time side jobs - one of which was cleaning. I then went around the apartment and was shocked to find that the place had been left in an absolutely filthy condition, much worse than the condition before the cleaner arrived. The kitchen worktops and appliances were covered in crumbs, dirt and grime, the hob was now covered in dirt and residue that was not there before, the floors in every room were covered in dirt and fluff, the windows in the living room were now covered in circular streaks and residue that was not there before, the two shower doors in the ensuite (which were now both off their rails) were also covered in streaks and residue that was not there before, the rugs were covered in dirt and had clearly not be vacuumed (despite me specifically asking for this to be done), both toilets and the bath all now had lots of dirt and hairs on them that were not there before, the record player was also now covered in grime and dirt that was not there before. I have no idea what the cleaner was doing during those 3 hours but she certainly was not cleaning. She failed to do even the basics such as brushing down surfaces before wiping or vacuuming before mopping. What little cleaning had been attempted was obviously done with dirty cloths/sponges as most surfaces and appliances were now covered in dirt, grime and residue that was not there before. The floors (including rugs) in every room were covered in dirt and fluff, indicating that little or no vacuuming was carried out. This was one of the worst clening jobs I had ever seen as the entire apartment was now filthy, in a much worse state than before the "cleaning". The cleaner also failed to clean the balcony despite me clearly stating in my emails with the company that I had a balcony and wanted it cleaned as part of the job. My mother (who also acts as my carer) was arriving at lunchtime the next day to visit and it was too short notice to arrange for an actual professional cleaner to undo the mess that the cleaner had made, so I ended up having to spend all of that night and the next morning re-cleaning the apartment myself (despite having long-term health issues) in order to bring it up to an acceptable condition. I filled an entire dustpan with crumbs, dirt and fluff as the cleaner had failed to brush or vaccuum any surfaces during her 3 hours in the apartment. I also had to clean the balcony myself and re-wash all the windows and shower doors as the streaks were so bad that I couldn't see through them. I also had to attempt to repair both shower doors - which the cleaner damaged when she left both of them off their runners. I should not have had to do any of this as I paid Diamond Home Support £71.85 to do all of this for me. I emailed Jordan Hughes, the Liverpool Area Manager of Diamond Home Support, after the clean in which I attached 58 photographs that demonstrated the appalling condition in which my apartment was returned to me and I requestd a full refund. I received a two-sentence response in which my request for a refund was ignored, he offered no apology and even attempted to make excuses. The next day I then escalated the matter to a formal complaint in which I copied in the company's Managing Director, Andrew Watton, and requested for the second time a full refund. I then received an automated response which included an apology but again my request for a full refund was ignored. I then sent a final email the following day in which I requested for the third time a full refund. I received no response at all to this email, which was sent over 2 weeks ago, so my third request for a full refund has also been ignored. I will now be reporting Diamond Home Support to Trading Standards and other regulatory bodies for gross incompetence and failure to provide a refund despite me sending numerous detailed emails of complaint and sending the company 58 photographs to demonstrate that little or no cleaning was done and that my apartment was returned to me in a filthy condition. I will also now be instructing my solicitors to begin legal action against Diamond Home Support through a Small Claims Court to reclaim the £71.85 that the company has taken from me and has failed to refund. More...
Reviewed on TrustPilot
Pat Brain
House Cleaning
Very friendly approach, she gave me all the information needed, was very helpful in our needs to find a cleaner suitable for my 81 year old mother .
Reply from Diamond Home Support Cardiff, Vale of Glamorgan, Swansea, Carmarthenshire , Pembrokeshire, Merthyr Tydfil, Cwmbran, Caerphilly, Pontypridd, Bridgend, Pontypool, Neath/Port Talbot, Newport
Hi Pat thankyou for your kind review. Mandy
Janet Varvel
Connie from Diamond Home Support Norwich branch has been more than helpful . We are more than satisfied with Joanna, who comes in each Wednesday. She is always cheerful and does whatever is needed within the allotted time she has with us. We couldn't ask for a nicer person . Many thanks Diamond Home Support . More...
Reviewed on TrustPilot
Michelle Fogg
Nikki is really good at finding cleaners that are suitable for your needs. My mum has alzheimersand the cleaner was excellent.
Reviewed on TrustPilot
qamar javed
Good Job done by diamond home support. I went for the bathroom cleaning and very much satisfied with the services. I also got the frequent response from Tom throughout the day i enquired about the service till i got the cleaning done. Much appreciated. Thanks Diamond Home Support More...
Reviewed on TrustPilot
Patricia Troake
House Cleaning
Very pleased with the response from this company and also with the cleaner
Reply from Diamond Home Support Cardiff, Vale of Glamorgan, Swansea, Carmarthenshire , Pembrokeshire, Merthyr Tydfil, Cwmbran, Caerphilly, Pontypridd, Bridgend, Pontypool, Neath/Port Talbot, Newport
Hi Patricia Thankyou for your kind review for our cleaning services you are receiving in Cardiff. Mandy
maggie frank
It's a joy to be working along side Brian ,Karen and Mary-Anne at Diamond home support Cornwall. Always there if needed hard working,supportive and caring like one big happy family. Keep up the good work lovelies.
Reviewed on TrustPilot
Ailwen winter
House Cleaning
Easy and friendly to deal with. I await my first meeting with my ‘ helper/cleaner, with great anticipation
Reply from Diamond Home Support Cardiff, Vale of Glamorgan, Swansea, Carmarthenshire , Pembrokeshire, Merthyr Tydfil, Cwmbran, Caerphilly, Pontypridd, Bridgend, Pontypool, Neath/Port Talbot, Newport
Hi Ailwen Thankyou for your kind review. Mandy
Adam
We've always found Diamond Home Support to be a professional, friendly service. They've always provided cleaners who have excellent attention to detail, are helpful and for whom nothing is too much trouble.
Reviewed on TrustPilot
Consumer
Great friendly service, always on time and go the extra mile when asked. Love coming in every other monday knowing the place will be spotless Adam
Reviewed on TrustPilot
Jennie Hillman
We have been loyal clients of Diamond for over 7 years. They, their staff and employees have always been attentive, prompt and reliable.
Reviewed on TrustPilot
Paul Sheppard
We have used Diamond Home Support cleaners now for more than a year and have been pleased with the quality of their work and their reliability. We hope to continue using them for many more years. More...
Reviewed on TrustPilot
patricia white
House Cleaning
The cleaner supplied is excellent.
Better than my previous cleaner
Enid Spraggett
Suzie has been wonderful from day one. Her work is always of a very high standard. I look upon her as a close friend. Thank you to Diamond Crew too for very efficient management.
Reviewed on TrustPilot
Rita
a reliable company,and our cleaner jenny is very friendly and punctual and does a good job.so all in all a good experience. mrs r.l.cracknell
Reviewed on TrustPilot
Cathryn McGeown
Reliable, effective cleaning routine by a good humoured professional. Jenny has brought order and and a sense of structure to our house in Lowestoft. Thank you C.M.
Reviewed on TrustPilot
Richard Beresford-Wylie
An Excellent End of Tenancy Clean In Surrey at a reasonable cost Thanks so very much Diamond Home Support Team
Reviewed on TrustPilot
Linda Thomas
I have worked along side diamond home care support for nearly a year now. I am so pleased I found them. All my clients they have found me are really nice people and we all get on really well. Karen, Brian and Mary Anne have all been so friendly and very supportive. If ever there is a problem they are always there to assist. More...
Reviewed on TrustPilot
Miss Tracey Smith
I first met Karen and Brian when they came to do a post-building cleanup for me at least 10 years ago. They came themselves and did a fantastic job. Since then I have used Diamond Home Support Cornwall many times and have always been delighted with the service from them and their team. I wouldn’t hesitate to recommend them 💯. More...
Reviewed on TrustPilot
Carole
I struck it lucky first time, having contacted Diamond Home Support Cornwall for help with cleaning while waiting for an operation. In every way, Karen, Brian and their staff have been caring, efficient and friendly. Now, four years later and being assisted by Bryony, my husband and I continue to be delighted by the high standards and friendliness. We look forward to her visits! More...
Reviewed on TrustPilot
Ell
I’ve been working with Diamond H/S for almost four years. During that time, I’ve had the opportunity to be matched with the most appreciative clients, and established strong, working relationships. I particularly appreciate the effort that goes into matching clients with workers. Many of my initial clients have spanned from day 1 of joining Diamond, to the present day. The Office team (Karen, Brian and Mary - Anne) work consistently to offer solid support, and guidance where necessary. I’ve never hesitated to contact the office, and always have been met with friendly reassurance. More...
Reviewed on TrustPilot
Pete Slinn
Karen and the team are superb …Caring for elderly family, when we are living away, it is reassuring for ourselves in the knowledge of the attention to detail that they are receiving. . Caring, comforting and compassionate..Thank you More...
Reviewed on TrustPilot
Kath Brabbins
The personal, professional, attentive service. I needed help with my cleaning when I found myself unwell. Diamond was recommended to me, and I've never had a better service. ..really thorough, and it was so good to be able to feel comfortable in my lovely clean home again. And when I moved out, I booked Diamond for the one off clean before I left. Such a relief...and when you have a Diamond cleaner, you can rest secure in the knowledge that they have been fully vetted, and they're trustworthy. More...
Reviewed on TrustPilot
Customer
I have worked alongside Diamond Home Support Cornwall since 2019 and it’s been a very rewarding experience. Karen, Mary-Anne and Brian are always on hand to listen and advise in any situation. All the clients I have been matched with are lovely, which is due to the hard work from the office in ensuring a positive experience for both client and worker. More...
Reviewed on TrustPilot
Meegan
I have been working with Diamond Home Support Cornwall for a couple of years now, and can't thank them enough for providing me with not only lovely clients, but also amazing support on a personal level. Karen, Brian and Mary-Anne are very considerate when they match workers and clients, and provide help and support all the way. I couldn't have built my business without them. More...
Reviewed on TrustPilot
Tracy
I have worked alongside Diamond Home Support Cornwall since 2022 and what a great team Karen, Brian and Mary-Anne are to work with! A highly professional and supportive team who lead by example at all times. While their business is obviously customer focused they have a unique ability to ensure EVERYONE working with them are highly valued. A great team with great ethics and values. More...
Reviewed on TrustPilot
Andrew
What made my experience with Karen and Brian was not only how friendly they are but the personal touch was way way above any other company I've ever used . They looked after my holiday Cottage with no agrovation at all they cleaned the cottage to perfection every time a new customer came. I had such lovely reviews form my customers saying how clean the Cottage was . I wouldn't hesitate in recommending Diamond house 100% More...
Reviewed on TrustPilot
Miss Alison Middleton
Diamond home support found me an amazing very polite does an amazing job Don’t know what I’d do without her.
Reviewed on TrustPilot
Jackie
I have been working as a Cleaner with Diamond Home Support for a number of years now. During this time I have always been grateful and impressed with how well Karen, Brian and Mary-Anne run things. Always professional ensuring we know what is expected but at the same time ready to help with any issues with warmth and understanding. It’s always lovely to hear back any positive feedback from clients and the team make sure to forward it on along with great appreciation. More...
Reviewed on TrustPilot
Mr Kevin Wyre
We are incredibly fortunate to have the services of Arran each week from Cornwall Diamond Home Support. He is 100% reliable, diligent and trustworthy and a real credit to Diamond. What started as a temporary measure for us has quickly become a ‘must have’. We only have good things to say. More...
Reviewed on TrustPilot
Bridget Pearse
I approached Diamond Home Support in Cornwall a while back as I was keen to find kind, regular help on behalf of my mum. I explained what I was looking for and that we were prepared to wait for the right person. After a while Arran started cleaning for my mum. He is conscientious, kind,and adaptable. My mum and I feel very lucky to have found Arran through this company . Any questions are promptly answered by Mary Anne , Karen or Arran. Thank you so much from myself and my mum. More...
Reviewed on TrustPilot
Cee Cee
What a great firm to work for! I have worked for 2 firms . This one is delightful. The staff are friendly, great communication and helpful with the clients. Love this firm.
Reviewed on TrustPilot
Mrs Berna Broadhurst
We have a holiday cottage in North Norfolk and have worked with Connie and her team from the Norwich branch of Diamond Cleaning for over 2 years. We don't live locally so rely on Diamond Cleaning to keep the house in the best possible condition for our guests - which they do wonderfully. They do weekly change overs - cleaning and laundry. We have two regular cleaners who are great. Reliable, conscientious and very good at their jobs. We do not meet them often, not being local, but when we do they are friendly and keen to know if they are doing what we want. The guests always comment on the cleanliness of the house both in our comment book and online. Connie is very supportive of her team and, on the odd occasion where there has been an emergency, has stepped in to ensure that the job is done. Thoroughly, thoroughly recommend Diamond Cleaning, Norwich. More...
Reviewed on TrustPilot
Ellie Manders
Great Service, would highly recommend!
Reviewed on TrustPilot
William Stamp
Been using this company in Cornwall for a few months now, initially to help me and my elderly father with cleaning every couple of weeks. Arran works very efficiently and does what you need him to do. He also gave me a few ideas about a mice problem I had which has proved very helpful. More...
Reviewed on TrustPilot
Sherri
Nikki is an actual godsend! Absolutely lovely and does so much in the 2 hours that I'm sure she has a magic wand somewhere.
Reviewed on TrustPilot
Theo Ebbutt
I have had a great experience with this company
Reviewed on TrustPilot
Diana
Very happy with the service. Definitely recommend.
Reviewed on TrustPilot
Jan Roddy
Thoroughly professional and reliable service! We have had Jackie as our exceptional, hourly cleaner every week for over 3 years and through rain and shine she has never let us down. Normal weekly service but when asked she helps with so much - oven, fridge and pantry cleaning, emptying fire grate, floor steaming, clearing items ready for decoration and even helping with difficult furniture moving. She is a true Diamond! The office staff are so professional, caring and nothing seems too much in their caring role. THANK YOU the Diamond team! More...
Reviewed on TrustPilot
Sajeel Yousaf
Great service from this company. Sheraz was very professional in his approach to allocate me a cleaner for my house in Bolton. Thank you for a great service
Reviewed on TrustPilot
Susan Buckingham
Diamond Home Support have provided my elderly parents with friendly, caring, committed and hard working individuals over several years. They always listen to requirements and they communicate well. They have endeavoured to ensure a seamless service when employees have had to leave. I would not hesitate to recommend their services. More...
Reviewed on TrustPilot
Roger Fellows
Excellent service charming young lady does great job of cleaning the house nothing too much trouble
Reviewed on TrustPilot
Chris Lindesay
One of the best in my humble opinion. Very high standards and Diamonds Cornwall' care here in Bude, for the workers, of which I am one! is second to none. Very happy.
Reviewed on TrustPilot
Catherine Dabb
I Have worked alongside this company for 3 years and they are all professional people to work for. Always there if you need assistance with anything , very informative keeps you up to date with everything you need to do your job , nothing is to much trouble. Well done Brian , Karen & Mary-Anne . More...
Reviewed on TrustPilot
Susan Tanzer
Cornwall area. Excellent service for the last five years from Diamond Home Support. Highly recommend them for all domestic help.
Reviewed on TrustPilot
K Moss
Writing about Diamond Home Support Cornwall. This franchise is exceptional in providing a welcoming and caring service across the phone. They have been extremely kind and supportive of my needs and provided a person to help my needs in every way. I cannot praise enough, the way I have been helped, having severe disabilities and housebound. I had so many worries after a long stay in hospital, but they started to melt away when I contacted Diamond home support Cornwall. In one word they provide a service which is OUTSTANDING. More...
Reviewed on TrustPilot
Mrs Annette Matthews
Helen from the Telford office came to visit us explained exactly how the process of her cleaning services work including a notice period if i decided to cancel the service unlike other companies I've used before which have been a nightmare . Our Cleaner turns up on time every two weeks for 2 hours without fail for months now .. she's never late not once has she not turned up and does a fantastic job . I highly recommend this service unbelievably wonderful service for the price . More...
Reviewed on TrustPilot
Rebecca Hill
I've been using Diamond Home Support for a few years now. They are always responsive, friendly and helpful. We have been given cleaners who are efficient and friendly. Any minor issues have been dealt with promptly. I would recommend DHS to anyone looking for some help around the home. More...
Reviewed on TrustPilot
Mandy Astell
I have been using the Great Yarmouth office for caravan cleans for the last few years. The standard and service from Connie and the team are great. They're reliable and as I live outside of the area, I need a company I can completely trust to do the job without checking up. Wouldn't hesitate to recommend. More...
Reviewed on TrustPilot
How long have you been in business?
Diamond Home Support have been carrying out Domestic Cleaning and Home Help for 10 years
What do you love most about your job?
Helping Clients to feel happy as they now have one less thing to worry about, knowing they have a reliable cleaner to keep their home clean for them, which frees them up to enjoy more family and free time.
What inspired you to start your own business?
I enjoy helping others to get the right service they require, so they feel happier to enjoy more free time.
Why should our clients choose you?
Our prices are very competitive and all our cleaners carry out all cleaning duties requested by our clients and more at times.
Our cleaners are reliable honest and trustworthy and all are reference checked for cleaning and Police checked for Home Help Services.
They are covered by our Insurance.
We provide cover with another cleaner when our cleaners take holidays.
Can you provide your services online or remotely? If so, please add details.
No, as our duties are carried out in Clients Homes we cannot work online or remotely.
What changes have you made to keep your customers safe from Covid-19?
All Cleaners wear face coverings where needed indoors and follow 2 metre Social Distancing Rules and Hand Washing whilst in your homes.
Domestic Cleaning / Home Help
All Home Help Support and General House Cleaning.
Dusting, Hoovering, Sweeping, Mopping, Clean Bathrooms and Kitchens, Change Bedding, Make Beds, Clean in door windows from standing height.
Home Help Services. Help with Meals, Shopping, Collect Prescription, All General House Cleaning Services, Sits for Company, take on appointments.
All our Home helpers are DBS checked, have experience and Insured for peace of mind.
Domestic Cleaning
We offer weekly and fortnightly regular cleans with the same cleaner each time.
All our cleaners are fully vetted, DBS checked and Insured for peace of mind
End of Tenancy and Spring Cleans
Deep cleaning for End of Tenancy and Spring Cleans . All our cleaners have experience, are DBS checked and Insured for peace of mind
