Find a Cleaner in Smethwick

At Extra-Help® Cleaning & support agency (covering Birmingham areas & more), our aim is to help everyone. With a professional background in adult's social work, I have always been passionate about advocating for and assisting our elderly, younger adults with physical disability to remain independent in their own homes. By providing a range of support including some of the more tricky activities of daily living - housekeeping, shopping, sitting service, assistance to access the local community - family members can have more time to enjoy with friends and family than the demands of their care roles. Extra Help® can offer care and support solutions to everyone in our community. We offer a helping hand on a regular or ad hoc basis to elderly clients younger adults with physical disability, parents, and busy professionals. At Extra Help we Also pride ourselves on convenience and high-quality service. Our franchise has been operating since 1997 and has a wealth of experience. We understand every home is unique and the people living there, we are sensitive to your needs. We provide a personalised home survey and introduction to our cleaners to create a personalised service that meets your needs. Our aim is to build a relationship that lasts from the start, as we also offer other services that you may need in future. So we are not there just for one of clean, we aim to meet your needs. We work with: • Business Professionals who simply do not have the time to do the cleaning • Families • Lettings Agents • Elderly customers who find cleaning their homes a difficult task • New parents & people recovering from an operation/injury Below is our service agreement in regards to cleaning services to ensure there is no confusion regarding prices and the services we offer. Please contact us if you have any questions. Types of Services Explained: SUBSCRIPTION SERVICE CLEANS (weekly, bi-weekly, tri-weekly and monthly) For those that have a regular cleaning service, please ensure the home is in “average” condition (meaning not looking like a complete mess). If for any reason the home is found to be in an extremely dirty state we will contact you and reserve the right to charge extra before we clean. ONE TIME STANDARD CLEAN For those using us for a one time clean, once again please ensure the home is in “average” condition and the number of rooms chosen is accurate. If for any reason the home is found to be in an extremely dirty state or the home has more rooms than booked for, we will contact you and reserve the right to charge extra before we clean. STANDARD CLEANING LIST Dining Area / Hallway, Stairs and Landing/ Porch/ Kitchen/Bedrooms/ Bathroom • Dust walls and ceilings for cobwebs • Dust light fixtures on walls and ceilings including floor and reading lamps • Clean dining table and hoover or drywipe chairs • Clean radiators and visible skirting boards • Clean light switches and plug sockets • Clean doors, door frames and door handles on both sides • Clean window ledges and shelves • Clean picture frames and mirrors on walls including free standing mirrors • Clean mantelpiece and fireplace surround • Clean sideboards, bookshelves, coffee tables and display tables (External Only) • Clean TV stand/shelves (External Only) • Clean toy boxes (External Only) • Hoover or drywipe sofas, armchairs and chaise lounge • Dust light fixtures on walls and ceilings including floor lamps • Clean extractor fan • Clean radiators and skirting boards • Clean sink, drainboard, taps, splashguards and surrounding tiles • Clean light switches and plug sockets • Clean doors, door frames and door handles on both sides • Clean picture frames and mirrors on walls including free standing mirrors • Clean cupboard doors and handles (External Only) • Clean cupboard plinth, plinth heaters and plinth lighting • Clean all work surfaces and shelves • Clean inside and outside of microwave • Clean cooker hood and cooker top • Clean bins, toasters, kettles etc (External Only) • Cleaning washing machine, dryer, fridge/freezer, dishwasher, oven (External Only) • Clean bathtub, bath panels, taps, splashguards and surrounding tiles • Clean shower screen/doors on both sides, shower head, shower tray, taps, splashguards and surrounding tiles • Clean sink basin, behind sink stand, taps, splashguards and surrounding tiles • Clean toilet inside/outside, behind toilet pipes, splashguards and surrounding tiles The cost of all services include everything that is detailed on the checklist and standard add ons. Any requests that require extra or unusual supplies may be charged additionally for the service. We arrange a one time meeting and introduce you to our cleaner/helper and we go through a checklist of cleaning required, or any additional cleaning required. Our cleaners need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others (children and pets). If you do have pets that shed a lot of hair please let us know before hand as we may need to charge extra depending on the amount of hair lying around in the home. Cancellations and Rescheduling: While we know schedules can change at short notice, cancelling, rescheduling or missing a booking causes our Home helpers to lose valuable work. Therefore, fees apply for cancelling or missing a booking within 24 hours (but more than 2 hours) of your bookings start time. Same day cancellation (Cancel or Reschedule 24 – 2 hours) before booking – 10% of booking total. Short notice cancellation fee (Cancel less the 2 hours before booking) – Unable to refund. Missed appointment fee (A team arrives for a scheduled booking, but they are unable to gain entry or get started) – Unable to refund. I have hand picked an excellent team of home support workers, bringing their skills, and our shared values of kindness and compassion. Together we take enormous pride in providing a high quality, exceptional service to all of our clients. Extra Help® is fully insured and all of my home support workers are police/DBS and reference checked. We interview and reference check home helpers to match you the right helper to provide you with assurance of quality and safety. We provide a caring service with continuity and consistency. Services include, but are not limited to: - Companionship – popping in and spending time with clients or providing respite for carers - Domestic cleaning, tidying, laundry and ironing - Shopping - Transport to supermarket, health appointments, hairdressers - Meal preparation - Spring cleaning - School runs and help for parents - Gardening and DIY - Assistance to social events - Dog walking - Household maintenance I aim to provide the same home support worker on each visit, to provide a personal service and allow a trusted professional relationship to develop. Our service is flexible and we will work around your needs. Please contact Eijaz on 079•• •••••• or 012• ••• •••• for a chat, to see how we can make life easier. Email: n•••••@••••.co.uk