WSB Care Ltd

About

What we aim to do

WSB Care provides excellent quality care to keep you safe and comfortable in your own home. We believe that it’s your life and your care, so it must be your way. We see each of our customers as unique, with their own individual lifestyle and needs. We keep you in control and provide you with the care and support that you want, where and when you want it.

At WSB Care, we:

• Treat you with the utmost dignity and respect.
• Believe that the customer comes first. This means that we provide the care and support that you need in the way that you want it. We will always respect your personal beliefs and life choices.
• Listen to what you say and agree on what we can do and how we can provide the best service for you. Our support helps you to keep your independence.
• Are open and honest with you about what we do. We deliver what we say we will and provide a consistent and reliable service that you expect.
• Protect you from harm by employing compassionate, capable, and reliable team members. Our employees are trained and knowledgeable about your needs. They work to best practice guidelines.
• Act as a good employer to our team and support their professional development to make sure that they have the best skills to do the job well.
• Give a service that provides good value for money.
• Monitor the quality of our service and regularly ask for your views so that we can make any improvements that may be needed.
• Take swift action in response to any concerns about your safety or complaints.
• Respect your privacy and keep information we hold about you confidential (see below ‘sharing information’ for more details).
• Have no right to judge how someone chooses to live or how their home looks. We do not tolerate discrimination in any form.

How we provide our services, your care and support plan
If you have a community care and support plan from your local authority, we will ask your permission to see this, so that we know more about the type of care and support you may need.

Our management team will arrange to visit you at home to explain our service and to agree on how you would like your care and support provided. The manager will discuss any risks with you and decide what action needs to be taken to keep people safe. We will record this in your personal care and support plan, a copy of which will be made available to you in your home.

We will only begin service after you, or your legal representative has given written consent to the care and support plan. On rare occasions, we may need to provide a service to meet an emergency situation. In these cases, we will send either a supervisor or other competent person to carry out an initial risk assessment and to provide your care and support. We will complete the full risk assessments and care and support plan within 2 days of your service commencing.

Changing your care and support plan
We regularly review your care and support plan by talking to you about what is working well and what you may wish to change. This usually happens every six months but maybe sooner if needed. Our care assistants are only allowed to follow the instructions in the care plan. They cannot carry out any other tasks. If you would like to change your care and support plan, please contact our office and a member of our team will visit you.

Your Care Assistant
Wherever possible, we will introduce your care assistant(s) to you prior to your service beginning. The care assistant(s) will know about your care and support plan. At the end of each visit, they will record what care and support they have given you either via an electronic care planning system or via your care and support plan folder. If you are not satisfied, then you can let us know and we will discuss this with you. If necessary, we will make alternate arrangements for you.
All care assistants have an identity badge which they must show you so that you can confirm who they are.

Experienced and qualified team
We are committed to having the very best care workforce in the area in which we operate. This means our team are all trained to a high standard, and we encourage each of our employees to undertake additional qualifications.

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