WL Clean

Great job. I have booked Wl Clean on a monthly clean

I recently used WL cleaning for an end of tenancy clean. All appear well, the cleaner arrived on time, albeit on her own, which I though was odd for the end of tenancy clean of a 2 bed house but she confirmed someone else would be attending shortly. She was on time and polite.
We arrived back the next day, less than 24hrs later for the walk though as her WL’s policy.
The house was generically cleaned to a good standard. I was unsure if the hard floors had been washed and if the upstairs had been hoovered but upon speaking with the cleaner, she confirmed that had been, perhaps not to a great standard but as I say, the rest of the house was good so I ignored that issue.
The main issue both myself and my partner instantly found was a number of marks in the same place within the kitchen. The marks were inbetween the sink and the oven/hob. My assumption from looking at them was that some sort of bleach had been used on parts of the oven and possibly placed there. It appeared that something had burned off the laquor or covering on the laminate worktop. If bark allows, I will post photos after this review. It was very disappointing because as I said before, the clean was generally to a good standard; but the most disappointing part was yet to come.

After speaking with the cleaner, whom I sent the photos to, she apologised on the phone and “noted the damages” within messages. But at no point denied seeing the stain before.

The house itself is in extremely good conditions. We treated it like our own home. The rest of the worktop is in excellent condition so it is an immediate and very obvious.

We took photos and informed WL cleaning who said they would investigate. In the mean time, I also passed to them, the cost of the worktop as a replacement which our landlord had sent to us.

WL replied with the following -
Following a thorough investigation into the matter you raised concerning the worktop, we regret to inform you that we have found no reasonable basis to approve the damage claim. Our review concluded that there is insufficient evidence to substantiate that the damage was caused by our cleaner.

Furthermore, we must clarify that we cannot accept liability for any additional charges imposed by your landlord in connection with this matter.

A very short, we don’t believe you reply in effect. I wanted to write this review; I’m just a normal guy who looked after a house and wanted it professionally cleaned to hopefully get back all of my deposit.
I don’t really know what more I could have done to provide WL with a reasonable basis to approve the claim baring taking photos of the entire house before the cleaning had commenced. To be honest, I had poor cleans from cleaning companies before but never any damage so this is new territory for me. Based on my previous experience I went though 3-4 companies and spoke with them and picked what I thought was a good one based off of reviews. The standard of clean was good. The customer service was not. I’m writing this because although I understand it was an accident, they have insurance for these types of things I assume. And if just one person chooses to use someone else based on this review, then it was worth taking the time to write. Please avoid WL cleaning. More...

Good hardworking cleaner and very polite

First time getting a cleaner. Punctual, efficient and attention to detail

Great service arranged a cleaner v last minute for me