UP Maintenance Ltd. is a dedicated property maintenance and refurbishment company specialising in transforming residential and commercial spaces.
With a commitment to quality and customer satisfaction, we offer a comprehensive range of services, including routine maintenance, renovations, repairs, and upgrades.
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3 customer reviews
Mrs Edwards
Up Maintenance has just completed a refurbishment of a kitchen and cloakroom in our rental property, they have done a fantastic job.
From start to finish the attention to detail has been second to none! i can would highly recommend them in every way
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Martin Hartley
This company have advised on concept design and finishes and have found and managed all the trades needed to complete the refurbishment of a five bedroom Grade II Listed farmhouse. The results are just stunning!
David Cook
We have used UP maintenance for a couple of projects on our house (so far - many more to go) and we are incredibly happy with the results!
Our new kitchen and bathrooms are fabulous!
From our initial enquiry through to each project sign off Graham and his team were brilliantly professional, honest and knowledgeable - very hard to find in this day and age.
We will be working with UP maintenance to achieve the masterplan of our house renovation over the next few years and we would not hesitate to recommend.
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How long have you been in business?
With 8 years of experience in the property maintenance and refurbishment industry, we have built a stable foundation that supports our continuous growth year after year. Our longevity in the business speaks to our commitment to quality and customer satisfaction, which has helped us establish a loyal client base and a strong reputation in the community.
Proven Track Record: Over the years, we have successfully completed numerous projects, ranging from small repairs to large-scale renovations. Our experience enables us to navigate challenges effectively and deliver results that meet and exceed client expectations.
Consistent Growth: Each year, we have expanded our services and capabilities, allowing us to adapt to evolving market demands and provide our clients with comprehensive solutions. Our growth reflects our dedication to innovation and our clients’ needs.
Established Relationships: Building strong relationships with clients, suppliers, and contractors has been integral to our success. We value these partnerships, which contribute to seamless project execution and enhance our service offerings.
Strong Team: Our stable foundation is bolstered by a dedicated team of skilled professionals who share our commitment to excellence. Their expertise and passion for property maintenance and refurbishment drive our success and ensure high-quality outcomes.
Focus on Customer Satisfaction: We prioritise understanding our clients’ needs and preferences, ensuring that every project is personalized and tailored to achieve their vision. This client-centric approach has been key to our repeat business and referrals.
Commitment to Quality and Safety: Over the years, we have maintained the highest standards of quality and safety in our work. This commitment reassures clients that they are partnering with a responsible and reliable business.
As we celebrate our 8th year in business, we remain excited about the future and look forward to continuing our growth while delivering exceptional property maintenance and refurbishment services to our valued clients.
What guarantee does your work come with?
We proudly offer a 12-month guarantee on all our work, providing our clients with peace of mind and assurance in the quality and reliability of our services. This guarantee means that if any issues arise related to our workmanship within this one-year period, we will address and resolve them promptly at no additional cost to you.
Key Benefits of Our 12-Month Guarantee:
Confidence in Quality: Our 12-month guarantee reflects our commitment to delivering high-quality workmanship. It assures clients that we stand behind our services and are dedicated to ensuring lasting results.
Prompt Resolution: Should any concerns arise, our team is ready to respond quickly and effectively. We prioritize customer satisfaction and will work diligently to resolve any issues in a timely manner.
Peace of Mind: Knowing that you have a guarantee for a full year allows you to enjoy your newly refurbished or maintained space without worrying about potential problems.
Trustworthy Partnership: Our guarantee highlights our dedication to building long-term relationships with our clients. We believe in transparency and accountability and we want our clients to feel supported throughout their journey with us.
By backing our work with a 12-month guarantee, we aim to reinforce the trust our clients place in us and demonstrate our commitment to excellence in every project we undertake.
What do you love most about your job?
What I love about my job is that no two days are the same. This dynamic and ever-changing environment keeps me inspired and motivated. Each project presents its own unique challenges and opportunities, allowing me to continuously learn and grow.
Variety of Tasks: From tackling repairs and renovations to coordinating with clients and vendors, every day brings new tasks that make my work exciting and engaging. This variety keeps me on my toes and requires creative problem-solving.
Client Interaction: I enjoy building relationships with clients and learning about their needs and visions for their properties. Each interaction is a chance to understand their unique perspectives, which helps tailor our services to deliver the best possible outcomes.
Transformational Projects: Witnessing the transformation of a property is incredibly rewarding. Whether it's bringing an outdated space back to life or completing a small repair, seeing the positive impact of our work on clients’ lives is fulfilling.
Diverse Environments: Working in different locations and properties allows me to experience various architectural styles and designs. This not only adds excitement to my job but also broadens my understanding of different building practices and needs.
Problem Solving: Every project comes with its own challenges and I love the thrill of finding solutions. Whether it’s a design dilemma or an unexpected repair issue, I relish the opportunity to think critically and creatively to overcome obstacles.
Team Collaboration: I enjoy working alongside a skilled and passionate team. Collaborating with others fosters a sense of camaraderie and allows for the exchange of ideas and expertise, enhancing the quality of our work.
Continuous Learning: The property maintenance and refurbishment field is always evolving, with new techniques, materials, and trends emerging. I appreciate the opportunity to stay updated and learn continuously, which enriches my skill set and informs my work.
Ultimately, the variety and dynamic nature of my job keep my passion alive, making every day a new adventure filled with learning and growth.
What inspired you to start your own business?
Starting my own property maintenance and refurbishment business was inspired by a combination of personal experiences, a passion for home improvement and a desire to provide exceptional service to clients.
Passion for Craftsmanship: For many years, I have had a keen interest in DIY projects and home improvements, which sparked my appreciation for quality craftsmanship and design. This passion grew into a desire to help others transform their living spaces.
Experience in the Industry: Working in various roles within the property sector allowed me to see firsthand the impact that well-maintained and refurbished properties can have on people's lives. I recognised the opportunity to fill gaps in the market for reliable and comprehensive maintenance and refurbishment services.
Desire for Client Satisfaction: I’ve always been motivated by the satisfaction of helping others. I wanted to create a business that not only delivers high-quality services but also builds lasting relationships with clients, ensuring their properties are well-cared for and meet their evolving needs.
A Vision for Excellence: I saw an opportunity to set higher standards in the industry by focusing on attention to detail, transparency and professionalism. My commitment to excellence drives me to deliver results that not only meet but exceed client expectations.
Community Impact: I felt a strong desire to contribute positively to my community by employing local people and sourcing materials locally, where possible. Everything we do is about sustainability both internally as an employer but more importantly, to the community. Our engagement across the local community is vitally important for the success of the business.
Through these inspirations, I founded my property maintenance and refurbishment business to combine my skills, passion and commitment to excellence, ultimately enhancing the lives of my clients and the quality of the communities we serve.
Why should our clients choose you?
Expertise and Experience: Our team consists of skilled professionals with extensive experience in property maintenance and refurbishment. We bring a wealth of knowledge and expertise to every project, ensuring high-quality results.
Comprehensive Services: We offer a wide range of services, from minor repairs to major renovations, allowing clients to rely on us for all their property needs. This one-stop-shop solution simplifies the process and ensures consistency across projects.
Commitment to Quality: We are dedicated to delivering excellence in every task we undertake. Our attention to detail and commitment to using high-quality materials and techniques guarantee durable and aesthetically pleasing results.
Customer-Centric Approach: We prioritize open communication and collaboration with our clients. Understanding their unique needs and preferences helps us tailor our services, ensuring satisfaction and exceeding expectations.
Reliability and Timeliness: We understand deadlines are critical in property maintenance. Our team is committed to completing projects on time and within budget, minimizing disruption to our clients’ lives or businesses.
Transparent Pricing: We provide clear, upfront pricing with no hidden fees. Clients can trust that they will receive value for their investment, and we work diligently to stay within budget while delivering high-quality results.
Sustainability Practices: We are committed to environmentally friendly practices, incorporating energy-efficient solutions and sustainable materials whenever possible, which not only benefit the environment but also reduce long-term costs for clients.
Positive Client Testimonials: Our track record of satisfied clients speaks for itself. We take pride in the relationships we build and the positive feedback we receive, reflecting our dedication to service and quality.
By choosing us, clients can have confidence in a partnership that prioritizes their needs, delivers exceptional quality, and enhances the value and comfort of their properties.
Can you provide your services online or remotely? If so, please add details.
Given the nature of our services in property maintenance and refurbishment, we recognise that none of our offerings can be provided online or remotely. Our work involves hands-on, physical tasks that require skilled labour and direct interaction with the property.
What changes have you made to keep your customers safe from Covid-19?
Our business policy prioritises the health and safety of both our clients and our team members. In line with this commitment, we have established the following policy regarding contact limitations in the event of COVID-19 symptoms:
Immediate Communication: If any member of our team tests positive for COVID-19 or exhibits symptoms, they are required to inform management immediately. We will communicate transparently with clients about any potential exposure risks.
Contact Limitation: We will limit all in-person contact and work in any client’s home if we are informed that a team member has tested positive or is experiencing symptoms of COVID-19. This ensures that we prevent any potential spread of the virus.
Client Notification: In cases where we have had prior contact with a client and a team member reports a positive test result, we will reach out to the client to provide information about the situation and any recommended next steps.
Rescheduling of Services: If a team member is required to isolate due to COVID-19 exposure, we will work promptly to reschedule any affected appointments in a manner that is convenient for the client, ensuring minimal disruption to their plans.
Team Health Protocols: All team members are instructed to monitor their health closely and report any COVID-19 symptoms. We have a strict policy that prohibits any team member from attending work if they feel unwell or have been exposed to the virus.
Follow Public Health Guidelines: We adhere to the latest public health guidelines regarding COVID-19.
Property Maintenance
Property maintenance involves the regular upkeep and repair of residential or commercial properties to ensure they remain safe, functional, and aesthetically pleasing.
This includes a wide range of services such as routine inspections, plumbing, electrical work, painting and decorating and general repairs.
Effective property maintenance helps prevent costly issues, enhances property value, and creates a comfortable environment for occupants.
With a focus on quality and reliability, property maintenance services aim to address both minor and major needs, ensuring properties are well-kept and operational at all times.
Annual Compliance Works
Annual property compliance works are essential for ensuring the safety and functionality of a property. This includes various critical checks and tests, such as:
Detector Checks: Regular testing of smoke and carbon monoxide detectors to ensure they are functioning properly and provide the necessary safety alerts for occupants.
Electrical Testing: Conducting thorough inspections and testing of electrical systems to ensure they comply with safety standards and are free from faults. This includes verifying circuit integrity and assessing any potential hazards. We schedule these works every 5 years advising what remedial works are required.
Legionella Testing: Testing and risk assessments of water systems to prevent the growth of Legionella bacteria, which can cause serious health issues. This ensures that water is safe for consumption and use.
By undertaking these annual compliance works, property owners can mitigate risks, enhance occupant safety, and maintain regulatory standards. These proactive measures contribute to the overall integrity and value of the property.
Cyclical Repairs and Painting
Cyclical repairs and painting every five years are essential maintenance practices that help preserve the condition and aesthetic appeal of a property.
Cyclical Repairs: This involves systematically addressing wear and tear issues such as windows and doors, roof inspections, masonry repairs and replacing any faulty double glazed units. By conducting these repairs regularly, property owners can prevent more significant damage from occurring and extend the lifespan of various building components.
Painting: Repainting exterior surfaces every five years enhances the property's appearance while also providing a protective layer against weather elements, moisture, and UV damage. Fresh paint not only improves curb appeal but also helps to maintain the integrity of surfaces, preventing deterioration and potential costly repairs.
Together, these cyclical maintenance practices ensure that the property remains in good condition, increases its market value and creates a welcoming environment for occupants.
Tenant Changeover Services
Tenant changeover services refer to a comprehensive range of support and maintenance tasks performed when transitioning from one tenant to another in a rental property. These services are essential for ensuring a smooth transition and preparing the property for new occupants. Key components of tenant changeover services include:
Cleaning: Thorough cleaning of the entire property, including deep cleaning carpets, sanitising kitchens and bathrooms, and dusting all surfaces to ensure a fresh and welcoming space for new tenants.
Repairs and Maintenance: Addressing any necessary repairs, such as fixing leaks, patching walls, or replacing damaged fixtures, to ensure the property is in prime condition before the new tenant moves in.
Property Inspection: Conducting a detailed inspection to identify any issues that need to be resolved and documenting the condition of the property for both the outgoing and incoming tenants.
Inventory Check: Reviewing and updating the inventory of furnishings and appliances, if applicable, to ensure accuracy and address any missing or damaged items.
Utilities Transfer: Assisting with the transfer or setup of utilities (electricity, water, gas, internet) to ensure that the new tenant has all services operational upon move-in.
Tenant Communication: Coordinating with both outgoing and incoming tenants to schedule move-in and move-out times, providing clear communication regarding the process.
By offering tenant changeover services, property managers and landlords can minimise downtime between tenants, enhance tenant satisfaction and maintain the overall condition and appeal of the rental property.
Property Refurbishment
Property refurbishment can involve a wide range of services including:
Interior Renovations: Upgrading spaces such as kitchens and bathrooms with modern fixtures, new cabinetry, countertops, and appliances. This might also include reconfiguring layouts to create more open or functional spaces.
Exterior Improvements: Enhancing the curb appeal of the property through activities like painting, upgrading windows and doors and improving outdoor spaces such as patios.
Structural Repairs: Addressing any fundamental issues that may affect the property’s integrity, including fixing foundations, roofing, plumbing or electrical systems to meet current safety and building standards.
Energy Efficiency Upgrades: Implementing energy-efficient solutions, such as insulation, energy-efficient windows and heating and cooling systems, to reduce energy costs and improve the property's environmental impact.
Cosmetic Enhancements: Updating the aesthetic elements of the property, including painting, flooring, lighting fixtures, and decorative touches that refresh the space and make it more appealing to current or prospective tenants.
Property Extensions/Upgrades
Property extensions involve the structural enlargement of an existing building to create additional space and enhance the functionality of the property. Key aspects of property extensions include:
Types of Extensions:
Single-Storey Extensions: Typically added to the rear or side of a property, these extensions increase living space for kitchens, dining areas, or additional rooms.
Double-Storey Extensions: Involving two levels of expansion, these extensions provide more substantial additional room, often creating new bedrooms or bathrooms.
Loft Conversions: Transforming unused attic space into functional living areas, such as bedrooms, home offices, or playrooms.
Garage Conversions: Repurposing existing garage space into habitable rooms, often for extra living areas or storage.
Design and Planning: Creating a well-thought-out design involves considering the property's existing layout, architectural style and local regulations. Working with architects and designers can help ensure the extension is aesthetically pleasing and functional.
Permits and Regulations: Property extensions typically require obtaining planning permission and adhering to building regulations. This ensures that the extension is safe, compliant and suitable for use.
Construction Process: Skilled contractors and builders carry out the construction work, from excavation and foundation laying to framing, roofing, and finishing. Regular communication and project management are crucial to keep the project on schedule and within budget.
