SureCare Newark/Sherwood and Lincolnshire is a franchise of SureCare Community Services Limited owned and operated by Crosby Community Care Ltd since 1994
At SureCare Newark, we aim to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation.
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21 customer reviews
Laura S
Excellent support so far, cannot fault the staff and office team. All positive and no issues. Very satisfied and have recommended to other local businesses .
Reply from SureCare Newark
Dear Laura, Thank you for your generous feedback—it truly means a lot to our entire team. We're thrilled to hear that you've had such a positive experience with both our staff and office team. Your satisfaction is our top priority, and knowing that you’ve recommended us to other local businesses is the highest compliment we could receive. We’re grateful for your trust and support, and we look forward to continuing to provide you with excellent service. Please don’t hesitate to reach out if there’s ever anything more we can do for you. Best regards, SureCare Newark
Barry Darby
Deep Cleaning Services
First class company .Lisa is a top class representative and explains every single detail in full.I would recommend this company to everyone
Mandy evans
House Cleaning
The lady who did my cleaning (I think her name was Imagon) did a lovely job and was very polite and I would defo have her again every two weeks.
Jenny Liversidge
House Cleaning
Lisa has been coming to us for 6 weeks and we have been most impressed with the work done, she has been able to complete more than we expected. She has a positive attitude and enjoys her work More...
Reply from SureCare Newark
Thank you so much for your kind words! I truly appreciate your feedback and am glad to hear you had a positive experience. Management Team
marion elizabeth white
House Cleaning
Lisa that came was really good and kind I'm well impressed very helpful
Reply from SureCare Newark
Thank you Marion for your positive feedback, really appreciated. Management Team
Karen L
Arranged a office clean at short notice, due to a company letting us down. Fantastic service from the onset. They are amazing, quick and thorough. Office team was very helpful.
Reply from SureCare Newark
We’re so grateful for your feedback! It means a lot to us that you had a positive experience. If there’s anything else we can do for you, please don’t hesitate to reach out.
Amy Llewellyn
Home & Domiciliary Care
SureCare have been amazing, from the first call to the first visit. Would highly recommend
Reply from SureCare Newark
Thank you so much Amy! We will continue in providing the best service possible.
Vicky
Hired as a one off office clean over the Christmas period. Excellent communication with office, fast and reliable service. Would definitely book again.
Reply from SureCare Newark
Thank you Vicky for your lovely feedback, we pride ourselves in delivering a quality service that our clients would happily recommend or return to use one of our services, so great to hear.
GRAHAM SEAWARD
Deep Cleaning Services
Prompt service and estimate - very friendly staff. Will review again post work carried out at end of this week.
Reply from SureCare Newark
Thank you Graham for your feedback, its fantastic to hear that we have made a great initial impression.
Helen Reeve
Home & Domiciliary Care
I tried to use this company. Made an appointment that was cancelled by text at 9.30 the night before. Rearranged it for two days later and it was cancelled by text 10 mins prior. Left an answerphone message and texted for a response and heard nothing! Very very disappointed (only gave 1 star because I had to!) More...
Tosch Mountbatten
Home & Domiciliary Care
Absolutely outstanding initial contact from SureCare. Offering a bespoke and individual-needs service, I cannot rate them highly enough.
Reply from SureCare Newark
Thank you Tosch for your lovely feedback, its fantastic to hear that we have made a great initial impression.
Joanne M
Hired Surecare Newark and from the initial conversation very professional. All cleans and ironing service have been excellent to date, no concerns, the helpers are so friendly and nothing is too much trouble. Excellent service and would highly recommend. More...
Reply from SureCare Newark
Thank you Joanne for the lovely feedback and its our pleasure. From Management
Mwansa Esther
Meeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you via Email:kirklandtina7@gmail.com WhatsApp: +1 (970)638-3982 Facebook: Kirkland Tina More...
Reviewed on Facebook
Courtney Jay
I’m not sure about the rest of the company but Southend needs urgent attention. Care staff will: leave vulnerable people alone if they have covid, leave them sitting in poo for days, leave soiled and dirty items around, won’t give a basic wipe over dirty equipment, won’t shower clients, have an attitude to clients and do the absolute bare minimum. Staff and managers in the office need to urgently address their care staff. Not all clients have family to address this kind of behaviour so I can only imagine how many other elderly clients are suffering because of this company. More...
Reviewed on Facebook
Vicky Thornton
a 6 minute lunch call, by the southend branch is extremely unexceptable! and to reapeatly lie in a book that all ok on leaving when family have to come and finish the call because it has caused distress!
Reviewed on Facebook
Steph Spragg
I don’t even know where to begin!! • There was no structure as to training vs shadow shifts (the latter seemed to be on an ad-hoc basis) • Mucking in out of initiative during shadowing seemed to be the status quo when if mucking in is needed it should be out of delegation (clue is in the name surely? ?), and management had the nerve to say I wasn’t showing initiative • They don’t pay for shadow shifts when surely this is a given if not a legal requirement • I got formally assessed without much warning beforehand and during that time I was expected to change a urostomy bag and know what to do just from observing alone... I thought people needed to be properly trained before undertaking this task - hospitals and care homes train in catheters et al so why is domiciliary care/nursing any different?? Avoid like the plague!!! More...
Reviewed on Facebook
Debbie Hayes
I have worked in SureCare Chester for the last 18 months. Fantastic team and great support
Reviewed on Facebook
Jill Adair
Lovely carers and understanding administration. Cannot thank them enough... will miss all of you lots xxxx
Reviewed on Facebook
Stephanie Booth
The surecare team was caring for my mum patricia booth for a short time last year unfortunity patricia died on the 18 th december 2016 the surecare team was excellent and polite when they came to the house to care for her thank you for time stephanie and peter booth
Reviewed on Facebook
Lucy Dean
Reviewed on Facebook
James Oliver
Reviewed on Facebook
Companionship
SureCare Newark stands out as a beacon of compassion and excellence in Compassionate care. Committed to providing unparalleled support for any individual that needs our support this specialised service goes beyond routine assistance, prioritising the emotional well-being and dignity of each individual. The dedicated team at SureCare Newark understands, offering not just physical care but also genuine companionship and understanding. With a focus on fostering a sense of community and warmth, SureCare Newark ensures that individuals in their care experience a fulfilling and enriching chapter of life. Families can entrust their loved ones to SureCare Newark confident that they will receive compassionate, respectful, and personalised care that enhances their overall quality of life during their golden years.
Personal care
At SureCare Newark and Lincoln, we believe that care is more than just a service – it’s about kindness, dignity, and making every moment count. Our mission is to provide high-quality, compassionate care that enables individuals to live safely and comfortably in their own homes, while maintaining independence and choice.
🌟 Our Approach – Care From the Heart
We understand that every person is unique, which is why we offer tailored, person-centred care designed to meet individual needs, preferences, and routines. Our dedicated team of caregivers builds genuine relationships with clients, ensuring they feel valued, respected, and supported at all times.
💙 Our Services Include:
✔ Personal Care – Support with bathing, dressing, grooming, and hygiene
✔ Medication Assistance – Gentle reminders and administration (where applicable)
✔ Companionship & Emotional Support – A friendly face, a listening ear, and someone to share life’s moments with
✔ Meal Preparation & Nutrition – Healthy, home-cooked meals and hydration support
✔ Household Help – Light cleaning, laundry, and maintaining a safe, comfortable home environment
✔ Mobility & Transfers – Assistance with moving safely around the home
✔ Dementia & Specialist Care – Compassionate support tailored to individual conditions
✔ Respite Care – Giving family caregivers a well-deserved break with peace of mind
🌟 What Makes Us Different?
💖 A Family-Like Approach – We treat every client with warmth, dignity, and respect, just like family.
💖 Highly Trained, Compassionate Caregivers – Skilled, DBS and reference-checked professionals who truly care.
💖 Reliable & Flexible Support – Care that adapts to changing needs, whether short-term or long-term.
💖 Continuity & Trust – Consistent caregivers who understand and respect your routines.
💖 Holistic Well-Being Focus – Supporting both physical and emotional health for a better quality of life.
🌍 Our Commitment to Quality
We are dedicated to upholding the highest standards of care, ensuring our clients and their families feel confident and reassured. Your well-being is our priority, and we go above and beyond to provide care that feels personal, genuine, and truly supportive.
Whether you or your loved one needs daily assistance, occasional support, or full-time care, we are here to help. Let us bring comfort, companionship, and peace of mind into your home..
