With over 30 years of experience in domiciliary care, SureCare Guildford and Woking specialises in delivering customised care plans that enhance the well-being of our clients, taking into account their personal preferences and needs. We collaborate closely with other health professionals and services to help our clients achieve their fullest potential by fostering independence and encouraging participation in the community.
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3 customer reviews
Helen Lloyd
Finally we have found a care agency who actually care about a person rather than what that person can pay. We have a fantastic carer who is bubbly and full of life and is doing a brilliant job caring for our family member.
The manager who has taken us under her wing is helpful, knowledgeable and caring along side being understanding in our fears and worries dur to previous experiences.
If there was a way we could clone people than I would definitely clone these 2 perfect people as they are a delight to know and work with. As a family we can't thank you enough.
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Margaret Lloyd
SureCare have been excellent with my mother's needs, her live in carer is certainly an asset to us as a family, especially caring for her, also weekly reviews
Debbie Nelson
I'm grateful for SureCare's services in caring for my mother at home. Michelle and Shahid have been incredible, providing extensive support during a tough time. Their focus on whole family care is comforting, and Michelle's advice and expertise in this field has been invaluable. They ensure their carers are top-notch and well-matched to clients. My independent mother has adapted well to her carers, who are patient and understanding. They keep me informed about any concerns, and the flexibility to cancel calls with 48 hours notice is convenient for scheduling medical appointments. I highly recommend them. More...
What do you love most about your job?
At SureCare Guildford & Woking what we love most about our job in domiciliary care is the profound impact we can have on the lives of individuals and their families. The personal connections we form with clients while assisting them in their own homes are incredibly rewarding. It’s fulfilling to see the tangible difference that personalised, compassionate care can make in improving someone’s quality of life. Moreover, the opportunity to foster independence and support clients in maintaining their dignity and comfort in familiar surroundings is deeply gratifying. Each day brings new challenges and opportunities to learn and grow, making every day meaningful and unique.
What inspired you to start your own business?
My inspiration to start a domiciliary care business stemmed from personal experiences with family members who needed at-home care. Witnessing the challenges they faced and the profound difference that compassionate, personalised care could make in their lives drove me to create a service that could offer the same level of care and support to others. I saw an opportunity to not only provide essential health services but also to enhance the quality of life for individuals wishing to maintain their independence at home. This vision of empowering people to live comfortably and with dignity in their own environments is what motivated me to establish a business that stands on the pillars of empathy, respect, and unwavering support.
Why should our clients choose you?
Clients should choose our domiciliary care services because we prioritise creating a supportive and personalised care experience tailored to each individual’s needs. Our team consists of highly trained professionals who are passionate about making a positive difference in the lives of those we serve. We offer flexible care plans that adapt to changing needs, ensuring that our clients receive the best possible support at all times. Additionally, our strong focus on promoting independence and community involvement allows our clients to enjoy a higher quality of life while staying connected with their local surroundings. Our dedication to excellence and compassionate care makes us a reliable and trustworthy choice for those seeking supportive home care services.
Can you provide your services online or remotely? If so, please add details.
In our domiciliary care business, we understand the importance of flexibility and adaptability, especially in times when in-person visits might be limited. Therefore, we offer several services online or remotely to ensure continuous care and support. This includes virtual consultations and assessments, where our experienced care staff can discuss and plan care needs with clients and their families via audio or video calls. Additionally, we can offer online workshops and training sessions for families, helping them to better support their loved ones. These remote options ensure that our clients receive the assistance they need while adhering to safety protocols and maintaining social distancing.
What changes have you made to keep your customers safe from Covid-19?
In response to Covid-19, we have implemented several critical changes to ensure the safety and health of our clients in our domiciliary care business. We have intensified our hygiene and sanitation protocols, ensuring that all care staff are thoroughly trained in infection prevention and control measures. We have introduced regular health screenings for both clients and staff to detect any symptoms early. Additionally, our team is equipped with personal protective equipment (PPE) to minimise the risk of virus transmission during home visits. We also continually update our policies and procedures based on the latest health guidelines and best practices to maintain a safe and secure environment for everyone we care for.
