SILVER CLOUD PLUMBING AND HEATING LTD

I have now been using Silver Cloud Services for a number of years and each time the service provided has been excellent to my satisfaction. Annual boiler service and the gas safe checks are very important to me and my tenants. Therefore, I always book well in advance to get a suitable day and time for the service and boiler checks. Richard the owner of the company is very friendly and helpful. Thank you to all that work for this company. Kind regards. Mr S More...

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All the reviews I am reading about Silver cloud services cannot be right, as I have had the opposite from this company. It took Silver Cloud Services almost 3 weeks of me chasing them to provide me with a certificate of the botched servicing that was done. Over all, I would say this was the worst service I have encountered in my entire life and I would be not recommending them to any one. I had to pay another company to come out and service my boiler properly. I am utterly disappointed with this company and I hope I do not come across them AGAIN. More...

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Think twice before choosing this company.
I described the issue in my ad, an engineer was sent and I was invoiced and at the end I have been told what I already know.
I purchased the part so that once the engineer visited and confirmed the issue it would be ready to be replaced. Instead an engineer was sent unprepared to actually fix the issue. So obviously it’s about making the maximum amount of money off of customers.
When I raised my concern they obviously tried to be technical and offered no solution.

I still have to look for someone to actually fix the problem, waste of time and money. More...

S

Reply from SILVER CLOUD PLUMBING AND HEATING LTD

Hello, Thank you for your feedback. We are sorry to hear you feel this way, but we would like to clarify the facts for accuracy. The job you booked through Bark was for low pressure which, not for replacing the PRV. Your request stated that the boiler was losing pressure and that you “think” it may be the PRV. At no point there was no confirmation for PRV replacement, and as a professional company, we do not assume the required repair without a proper diagnosis. We clearly informed you in writing before the engineer attended that the visit was for a diagnosis only, and you agreed to proceed. During the visit, the engineer assessed the system and confirmed the findings, which was the purpose of the appointment. Repairs and replacements are always quoted after a diagnosis, once the exact issue is confirmed. This is standard practice across the industry to avoid unnecessary or incorrect work. We understand your frustration, but the service provided was exactly what was agreed, booked, and invoiced. We remain available should you wish to proceed with the repair. Kind regards, Silver Cloud Services Ltd

Absolute nightmare by rogue company who left things unfinished and unsightly and dangerous flu protruding on walkway.
Ignored my communications to take the money without any invoice provided and failing to register the boiler with a gas safe certificate. Now asking me to pay to rectify their mistakes after I complained . More...

S

Reply from SILVER CLOUD PLUMBING AND HEATING LTD

Hello Androulla, We’re sorry to hear you feel this way. The boiler installation was completed professionally and in full compliance with Gas Safe standards. You were rarely present during the installation, and the cupboard door was already removed before our visit. The Gas Safety Certificate was issued within the required 30 day period. All requested documents; including the certificate, warranty, paid invoice, and post-job quotation were provided. The flue installation was completed correctly and safely. This work was also carried out at a discounted rate as a goodwill gesture. We take pride in our service and believe this review does not reflect the quality of work delivered. We would appreciate if the review could be reconsidered. Warm regards, Silver Cloud Services Ltd

They were okish but I would not use these guys again. Engineer didn't clean my boiler- was at mine for roughly 15 mins- just took temperature and said parts need replacing but quoted a rather outrageous price too.

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Service and safety check for a gas boiler and a hob. Whole experience was amazing, quick response, on time, professional, friendly fair price. Can’t fault the service and Obe my engineer did a great job, even had to remove a plinth which he did and put it back perfectly, with no moaning! I’d definitely recommend and wouldn’t hesitate to use them again. More...

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I have been using Silver Cloud Services Ltd for a while now and their services are brilliant, Obe was polite and professional. I would highly recommend Silver Cloud Service, they are a good Company to work with. More...

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Obe came to provide a gas safety certificate and service our boiler. He identified something on the boiler that hadn't been identified previously, which is great and informed us to monitor. He was polite, helpful and efficient. More...

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Great and quick professional service, Oby was excellent in explaining noted issues and provided great recommendations for our household.

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The engineer was polite and organised. He completed the boiler service in a timely and efficient manner. I'm very happy to recommend this company to other customers.

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Obe the gas engineer was absolutely amazing. Super professional, polite and helpful. Would definitely recommend!! Thank you!

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Obe the engineer was very thorough and helpful. Very pleased with the service I received.

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Obi was very helpful and thorough. Would recommend.

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Obe from Silver Cloud Services came to service 2 boilers and issue the gas safety certificate for our rental property. He pointed out lots of things the last gas engineer had missed, explained and showed me what was wrong, and fixed them. He was very thorough, and very polite and neat and tidy, which I really appreciated. Very happy customer! Thank you :-) More...

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Very fast, knowledgeable and friendly. Ernest diagnosed and fixed the problem. Very happy.

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I primarily use Silver Cloud for Gas Safety Inspections across all my rental properties. Obe consistently delivers professional and efficient service. I plan to continue using their services. Thanks More...

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Helpful, competent and very polite. Thank you.

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Excellent Service from Earnest! Earnest just left after fixing our air conditioner and servicing our boiler, and we couldn't be happier with the service. He was incredibly professional, clearly knowledgeable, and got both jobs done efficiently and effectively. Our AC is running perfectly again, and it's a huge relief to have the boiler checked out before winter. Earnest provided truly excellent service, and we highly recommend him! More...

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I contacted Obi recently to install a new boiler and get a gas safety certificate. I am very happy with the service provided. He was very professional and the job was done promptly. He left my home clean and tidy afterwards, and the boiler is working well. I recommend him for anyone needing boiler installation or gas safety services More...

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Had a boiler fitted today very pleased the guys very pleasant and work very tidy thanks for great service.

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I booked a gas engineer through Open Rent, for Silver Cloud services. They have been extremely unprofessional. It is difficult to speak to them, as on the phone line they keep repeating ‘I can’t hear you’ despite calling from landlines and mobile numbers. It sounded like they were answering on a headset in a public place. I confirmed the appointment for 21st March 2025 I did not hear from them so chased up through Open rent. I then rung the office and left my mobile number, and they said the engineer would call before attending. I didn’t not hear anything on the day of the appointment, so called Silver Cloud again, they gave me the mobile number of the engineer. I called him, and he has said he had attended the property and no one was in. Silver Cloud said they had no mobile number for me, which was inaccurate. Silver Cloud are now suggesting I pay them directly to obtain another appointment, essentially double charging me. I feel like this is a scam. More...

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The reception for booking can't seem to get it right and turn up the wrong day

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I did call on Wednesday in regards of a "ignition lockout" issue which was coming and going and also ask them to do a boiler service. I was booked in for service on Thursday, the engineer performed the service and the issue wasn't present after the engineer left. After just 2 hours from the service, the issue reappear but this time it wasn't coming and going, it was staying, and it was followed but a really huge gargling noise and I had no heating or hot water. I had called on Friday morning again explaining the situation and they said I was booked in just for a service and they could send someone in the afternoon with a call out fee. I had to call a different company as I needed someone asap as I had to go to work. The new company sent someone within the hour and they found the issue was caused by a blocked pipe which was full of built up crap, that pipe that caused the issue wasn't even looked at during the service "the pipe that connects the boiler to the outside of the house". Meaning that the service wasn't done properly and it costed me more money, plus half a day of work lost. A little more care taken during the job would have earned you a 5 star instead of this review. I am afraid I would not use your company again. Very disappointed customer More...

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There is nothing "silver" about this company. Just a big dark cloud of inefficiency, lack of professionalism and complete contempt for customers and their time. They use the OpenRent platform to attract customers but bypass the rules of its booking system, i.e. two-hour time slots. The engineer himself was nice and seemed knowledgeable but organising the appointment took a lot out of me. I do not recommend Silver Cloud. More...

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Had a gas leak where EDF turned everything off - Richard and team turned up within 24 hours leak had been located repaired and safely turned back on. Fast turnaround with amazing service polite clean professional and great response times More...

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They installed a boiler for me yesterday and it was a seamless experience. They did an excellent job for a reasonable price. Very happy customer XXX

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Excellent service from Oberhiri, very friendly and funny, but also very responsive communication prior to the job and came and did the job quickly. Plus he showed us the tests he ran after so we could see that the installation was safe before leaving. Would use again. More...

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I cannot recommend more the Professional services of this company! The engineer arrived at the appointed time and his work was carried out in a very efficient manner. My home was respected and kept clean. The price I paid was reasonable. More...

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Recommend ! Great service, professional and knowledgeable. Sorted the issue promptly. Service price reasonable. The gas engineer was polite.

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I had some issues with my boiler and Richard came to help. He was extremely helpful, friendly and kept us in the loop about what he was doing and what the problem was. He gave us a fair price and clearly cared about the work he was doing. We would definitely use him again and would definitely recommend! More...

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Ola was punctured and service the boiler as requested. He is great!

I recently had Obe come out and fix my boiler...this man went above and beyond to sort out the problem, other engineers would probably have just wanted to put a new part on and charge for that and labour, he took time to find out if the issue could be fixed to keep costs down for me, it doesn't matter what goes on in my house plumbing wise now, I won't be going anywhere else, and will be recommending this company and Obe to everyone who might need work or servicing doing! ! I am also a single disabled female, and am very comfortable with Obe being in my house, he is very respectful, honourable and understanding. More...

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Very quick response, also showed us what to do next time to avoid unnecessary call outs. Great service!

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Quick, polite & efficient!

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Great service, friendly engineer!

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Very good service.

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The process was smooth and quick.

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Richard was great. Efficient and really friendly. I highly recommend.

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