We are not your typical contact centre. Our agents bring life skills and experience of working in many different industries. 58% of our staff are over 50, and 20% of our staff have been with us for 10 years or more. We have fully integrated telephony and CRM systems which allow us to contact customers by phone, email, SMS and webchat.
Show more
Be the first to leave a review for Senior Response Ltd..
Appointment Setting
Creating high value face to face appointments for your sales teams to promote your products and services.
Integration of phone, email, and webchat to support the process of creating high quality appointments.
Our teams will confirm appointments to your prospects and sales teams through email, SMS, and the telephone.
Lead Generation
Developing and nurturing a pipeline of rich leads and opportunities from your prospects and existing customer base.
Experienced in understanding and managing the process and timescales of the lead generation journey.
Event Booking
Our team can help to increase the success of your event with firm quality bookings from your prospect or existing customer base.
Pre- event reminders and post event follow up contact via phone, email or SMS.
We book attendees for multi -location events from 10 delegates up to 1000.
Daily and weekly reporting to track your delegate numbers.
Inbound and Outbound Sales
FCA accredited for sales of insurance and mortgage products.
Conversion of your web and DRTV sales enquiries real time.
All calls recorded and safely secured.
Quality assurance for sales and non- sales calls.
Welcome Calls
Reaching out to your new customers, and ensuring they have all the information they need and advising of them of other products and services.
Create the right first touch interaction with your customer to build trust and reduce churn.
Help to secure marketing opt-ins for future marketing opportunities.
Data Cleansing
We can contact your customer/prospect base to ensure your data is clean, accurate and compliant in line with your target market.
Teleappend services available.
Fulfillment Services
We can support fulfilment requests for your information packs, brochures, via post or e-fulfilment.
Our team will handle Inbound mail responses to your campaigns along with data capture of the responders.
Inbound Overflow Support
We can provide support for your high call volume peak periods, whether week days, evenings, weekends or bank holidays. Our inbound call bureau will ensure your calls are answered providing that needed support to your internal teams.
Answerphone facility for out of hours periods available.
