RSVP is the UK's oldest outsourced contact centre - founded in 1988. With offices in Canary Wharf, London, and teams working across the UK, Europe and beyond, we offer full service and sales solutions - cap[able of omnichannel, multilingual, 24/7 support.
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What do you love most about your job?
We enjoy helping our clients to grow their business - whether they are a small-scale start-up or a burgeoning multi-national, our focus is on delivering excellent service representative of a best-in-class approach.
What inspired you to start your own business?
RSVP grew organically from 1988 onwards in response to the demand for quality contact centre support. What started as small-scale operation to serve our founder's own business quickly grew into one of the largest and most respected independent contact centres in the UK.
Why should our clients choose you?
If quality is key to what you do, then RSVP is the right contact centre for you. Our unique agent offering (all of our agents are professional actors, mostly degree-level educated and great, natural trained communicators) sets us apart from all the other run-of-the-mill contact solutions out there.
Can you provide your services online or remotely? If so, please add details.
Yes - we provide contact centre support from our office at the heart of Canary Wharf, London, or via a range of remote-working teams based across the UK.
What changes have you made to keep your customers safe from Covid-19?
We don't really have any face-to-face interactions with customers as such.
Contact Centre Support.
We offer a full range of contact centre support services, including:
Omnichannel services (voice, e-mail, live chat, chat bot, social media response and monitoring, video calls etc.)
Outbound sales campaigns (B2B and B2C).
Multilingual support.
Back office support.
24/7 operation - 365 days of the year.
Campaign creation - systems, scripting, reporting and MI.
Contact centre consultancy services.
A bespoke Centre of Excellence Programme.
Outbound Calls - B2B Sales
Outbound Calls - B2B Appointment Setting
Outbound Calls - B2C Sales
Outbound Calls - B2C Appointment Setting
Inbound Customer Service
Multilingual Enquiry Handling
24/7 Contact Centre Support
Lead Generation
Market Research / Surveys
Marketing - Outbound
