Premier Community is an award-winning family business, providing a variety of home care and mobility products and services that enable our service users to remain as independent as possible at home.
Our ‘community’ is already a valued part of everyday life for over 750 home care service users.
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16 customer reviews
Elaine Stones
Tip top customer service from Kate who looks after the shop, and equally excellent service from Richard, the engineer who delivered the rollator. Would highly recommend Premier mobility shop. Thank you very much! Elaine. More...
Reviewed on TrustPilot
malcolm
I ordered the wrong power chair and primary community did everything they could to make sure I got the right mobility scooter for me I went to the Showroom at Kings Mill to find a new scooter for the car I got lightweight boot scooter that fold up I give primary community 10 out of 10 brilliant service nothing was too much trouble to help me thank you premier community team for the hard work they put in
Reviewed on TrustPilot
Mrs Margaret Cross
Very helpful
Reviewed on TrustPilot
Valerie
The ladies at the kings mill hospital shop, were pleasant professional and patient , in all a very pleasant visit , and very good products. Thankyou to everyone.
Reviewed on TrustPilot
Lisa Snelling
Delivery exactly as shown and in good time.
Reviewed on TrustPilot
Mr John Chancellor
First class service
Reviewed on TrustPilot
Helen Lewis
1) Personal service. People to speak to. 2) A good product delivered free and quickly.
Reviewed on TrustPilot
Michael
lovely friendly staff, very knowledgeable. really helpful. many thanks
Reviewed on TrustPilot
David Hiley
As other reviewers have commented, Maureen was helpful, friendly, patient and professional, giving us all the information we could wish for.
Reviewed on TrustPilot
Denise
The engineer was very good and helpful. But I am still waiting for a breakdown receipt so that I can claim on my insurance.
Reviewed on TrustPilot
A Customer
Very helpful, good service in shop and the delivery guy was equally supportive.
Reviewed on TrustPilot
Joy Barlow
Efficient, pleasant and helpful
Reviewed on TrustPilot
Mick Streets
I've sent you feedback already AND YOU REPLIED so please don't bother me anymore thanks
Reviewed on TrustPilot
Tracey
Fabulous as always
Reviewed on TrustPilot
InPost
I recently ordered a walking frame form premier on line. The assistant was very friendly and helpful, my order was with me a few days later.. great service.
Reviewed on TrustPilot
Jean
Maureen, she was very helpful and kind.
Reviewed on TrustPilot
What do you love most about your job?
As the company founder, I have loved seeing the company develop a DNA of compassionate quality care - that extra mile - that little bit of kindness that goes a long way.
What inspired you to start your own business?
I have always held high standards as a nurse and midwife and wanted to transfer that ethos into caring for people at home.
Why should our clients choose you?
We are passionate about independence, about putting service users at the centre of everything we do, about looking after people as individuals and about being flexible and quick to respond to changing needs.
Can you provide your services online or remotely? If so, please add details.
We can do both! Technology plays an important role in our services, our website is interactive and has a catalogue of amazing quality products to maintain independence. But you can also visit our showrooms locally to meet your care teams, see the products and find help and advice.
Our Digital Care Plan puts the Care Plan in our carers' hands for your visits, but also with permissions allows families access to keep an eye on the service provided in real-time.
What changes have you made to keep your customers safe from Covid-19?
We have kept our service users safe with a range of activities.
We have provided quality PPE to everyone through local drop off points.
Provided a separate Covid Team dedicated to those who are Covid Positive.
Provided weekly testing for all staff
Encourage all staff to vaccinate from the early days
Changed all our infection control policies and procedures so that we have a robust and safe delivery of care.
Extra Training for all staff to implement these changes.
Adjusted all training to online.
Disbanded our offices and worked together online.
Paid our staff generously to be off sick when symptomatic.
All of our staff have worked above and beyond to maintain a full service throughout the pandemic.
Our work has been recognised in the local Chad Business Awards as Service of the year.
Home Care
The sort of Home Care we offer put’s you in control of your services, and with our experience, expertise and variety of options available, we can plan the support and care exactly the way you would like it. Furthermore, adjusting your requirements going forward couldn’t be simpler; using our Digital Care Planning technology and our ‘Live Team’, you can make instant adjustments using your computer, or if you prefer the telephone. This way you can be confident of a responsive and evolving service meeting the outcomes you want, from the personal care you receive.
Personal Care
Personal care may involve simple or complex
interventions, it requires a degree of professionalism
and expertise to achieve high standards and quality.
We are confident that our recruitment, vetting and
training enable us to offer a Care Team, ready and
able to deliver not only first-class care but will do so
with thoughtfulness and kindness.
There are many reasons you may need some help
at home, and our support services come in all sorts
of ways to assist you to remain independent from
a 30-minute call, right through to 24/7 support. We
are able to provide support temporarily or long term
for simple domestic tasks, right through to more
complex specialist personal care.
Help with:-
+ Getting out of bed
+ Washing and dressing
+ Haircare and grooming
+ Skincare including make-up and nails
+ Toileting and continence care
+ Meal preparation and/or help feeding.
+ Medication assistance
+ Moving around
+ Being cared for in bed
+ Advice and signposting
+ Encouragement
+ Emotional, psychological and spiritual support
Companionship Care
The effect of well being in relationship with other people is enormous; we are social beings, and good companionship care can have huge benefits on our health; social interaction and replacing loneliness lifts our spirits in so many ways.
We offer regular social visits to provide companionship and accompaniment on social activities.
Home Help
Our Home help services can be all that’s needed to remain independent in your own home, someone to come alongside and help with housekeeping and chores such as cleaning, ironing, washing, bed making etc.
Over Night Care
At Premier Community, we know that our Service Users care needs don’t stop when the working day stops. We can provide care around the clock, so you or your loved ones can rest easy throughout the night.
Overnight care is when one of our fully trained carers will stay in your home overnight.
Respite Care
Respite Care is temporary care to provide family carers relief from the full-time care they have been providing for a loved one. At Premier Community, our services are contract-free and respite care can be arranged on a temporary basis with no obligation to continue home services once we are no longer needed.
