We're an independent concierge agency based in Surrey, dedicated to providing flexible, fast, and high-quality marketing services. From websites and email campaigns to social media, SEO, PPC, and video production—we handle it all. Whatever your marketing challenge, we'll deliver a solution that fits your budget and exceeds your expectations
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What makes a great website?
A great website is all about nailing the perfect mix of style, speed, and substance. At our concierge marketing agency, we see it as a fine balance—your site needs to look good and feel effortless to navigate, no matter what device someone’s using. It should load fast, show up where it needs to (like the top of search results!), and really pull people in with content that's as informative as it is engaging. Ultimately, a website that ticks all these boxes isn’t just nice to have; it’s a crucial tool that helps your business connect with people, solve their problems, and get them clicking where you want them to.
What questions might you ask a client when starting a new project?
When kicking off a new project, it's crucial to ask the right questions to ensure you fully understand the client's needs and expectations. Here's a casual take on some key questions you might ask:
What’s the main goal for this project? - It’s great to start with the big picture. What do they want to achieve? More sales, more sign-ups, a stronger brand presence?
Who are we talking to? - Understanding the target audience is key. Who are the customers? What do they like, and what do they need?
What’s your brand's personality? - Every brand has its own vibe. How does the client describe their brand? What’s their tone of voice?
What do you love about your current marketing efforts? What’s not working? - It’s good to know what they want to keep and what they’re itching to change.
Who are your main competitors? - This helps to gauge who they’re up against and what those competitors are doing right or wrong.
Are there any must-have features or elements you want included? - Knowing any specific requirements upfront helps in planning and designing more effectively.
What’s your budget and timeline? - This sets clear expectations for what’s achievable and by when.
These questions can help paint a clear picture of what the client needs, allowing you to tailor your strategies effectively and hit the ground running
Describe your creative process.
Our creative process is really shaped by what you bring to us, but generally, it goes something like this:
Discovery and Insight Gathering - Everything starts with your brief. We dive deep to understand your brand, goals, and target audience. This stage is crucial for setting the foundation and aligning our strategies with your expectations.
Strategy Development - Based on your brief, we develop a bespoke strategy that targets your objectives, whether that's increasing brand awareness, driving sales, or launching a new product. We plan meticulously to ensure every step supports your goals.
Concept and Design - With a strategy in place, our team begins the creative phase, experimenting with various concepts and designs. We keep iterating until we find the perfect match for your brand's voice and vision.
Iteration and Refinement - Once we have a solid concept, we refine it based on your feedback. This collaborative phase ensures that the final product not only meets but also exceeds your expectations.
Implementation and Launch - After final approvals, we bring the project to life. Whether it’s a dynamic digital campaign, an engaging video, or a new website, we oversee every detail of the rollout.
Evaluation and Feedback - Post-launch, we monitor the performance and gather insights. This helps us understand what’s working and what can be improved, ensuring continuous optimization and success.
What information do you need from a client before you can start work?
Before diving into any project, gathering the right information from the client is crucial to ensure we deliver precisely what they need. Here's the key information we typically need to get started:
Project Objectives: Understanding what the client hopes to achieve with the project—whether it's increasing sales, enhancing brand awareness, or launching a new product—is fundamental.
Target Audience: Who are the customers? Knowing the audience helps tailor the strategy effectively.
Brand Guidelines: If the client has existing brand guidelines, these are essential for ensuring consistency in our creative output.
Budget and Timeline: Clear parameters for how much the client is willing to invest and when they expect deliverables help manage expectations and project scope.
Competitive Landscape: Insights into who the competitors are and what they are doing can influence the strategy direction.
Previous Marketing Efforts: Information on what has been done before, what worked, and what didn’t can guide the development of new strategies.
Key Performance Indicators (KPIs): Understanding how the client will measure success helps us focus our efforts and define clear metrics for evaluation.
Specific Requirements or Preferences: Any particular tools, platforms, or approaches the client prefers or needs us to use should be discussed upfront.
Collecting this information helps create a solid foundation for all subsequent stages of our project, ensuring we deliver strategic and creative solutions that are not only effective but also aligned with the client’s goals and brand identity.
What do you love most about your job?
What I love most about my job is the constant variety and the opportunity to see projects evolve from the initial conversation to successful completion. No two days are the same, which keeps things exciting. There's a real sense of satisfaction in watching a concept that was once just a discussion become a tangible, impactful reality that meets our client’s goals. It’s about making a difference, one project at a time, and there’s nothing quite like the thrill of a job well done.
What inspired you to start your own business?
Motive was founded with a passion for making great marketing accessible to everyone, no matter their budget. Motive is an agency that not only delivers great work but does so efficiently and effectively. We saw a gap in the market for an agency that could move quickly and adapt to clients' varying needs without compromising on the creativity or quality of the output. The aim was to enable businesses of all sizes to stand out and succeed. This passion drives us every day to innovate and exceed expectations, ensuring every client, big or small, gets the best we have to offer.
Why should our clients choose you?
Clients should choose us because we're not just really good at what we do and proud of it we're also dedicated to making every project shine, no matter the budget.
Our team thrives on innovation and has a knack for turning big ideas into reality swiftly and effectively. We understand that each client's needs are unique, and we're committed to crafting bespoke marketing solutions that not only meet but exceed expectations. Whether it's stretching a tight budget to its fullest potential or leveraging more resources for a comprehensive campaign, we ensure every pound is well spent.
With us, you get a partner who is as invested in your success as you are, always pushing the boundaries of creativity to achieve the best possible results. More than just an agency, we see ourselves as an extension of your own team, working alongside you to navigate challenges and celebrate victories.
Can you provide your services online or remotely? If so, please add details.
Yes, all of our services can be provided online or remotely, catering to clients wherever they are located
What changes have you made to keep your customers safe from Covid-19?
To keep our customers safe from COVID-19, we've diligently followed all the necessary government guidelines and best practices as prescribed by UK law. This includes facilitating remote work for our team to minimise physical interactions and implementing virtual meetings to replace in-person consultations and briefings.
Our online service delivery model ensures that projects can proceed safely and efficiently, with communication channels always open to keep everything on track. We also regularly update our practices in line with the latest health advisories to ensure both our clients' and our team's safety.
Our commitment to maintaining a safe and responsive environment allows us to continue delivering high-quality marketing services without compromise.
Websites
Whether you're a startup or a seasoned enterprise, our website design and development services are crafted to scale with your business. We focus on creating responsive, user-friendly websites that not only look stunning but also rank well on search engines. Enhance your online presence with our expert SEO and PPC strategies, making sure your target audience finds you right when they need you.
Social Media / Content Production
Make your mark on social media with our comprehensive management and content production services. From Instagram to TikTok, we tailor content to showcase your brand across various platforms. Our team crafts unique, engaging content that resonates with your audience, enhancing your interaction and expanding your digital footprint. Let us handle your social media strategy and content creation, so you can focus on growing your business.
Video Production
Elevate your brand with compelling video content. Our team specialises in creating eye-catching marketing and product videos that capture the essence of your brand and communicate your message effectively. Whether it’s for promoting a product or boosting your brand's visibility, our videos are designed to engage your audience and leave a lasting impression.
SEO/PPC
Boost your online presence and drive targeted traffic to your website with our specialized SEO and PPC services. Our strategies are designed to improve your search engine rankings and maximise your ad spend efficiency. We focus on keyword optimisation, quality content, and robust ad campaigns that attract and convert your ideal customers. With continuous monitoring and adjustments, we ensure that your business stays at the forefront of your industry, getting noticed by the right audience at the right time. Let us help you achieve measurable results and a compelling return on investment.
Brand and Design
Elevate your brand with our comprehensive branding and design services. We specialise in crafting distinct brand identities that resonate deeply with your target audience. Our approach integrates creative design with strategic thinking to produce logos, branding materials, and visual content that stand out in today's competitive marketplace. Whether you're building a new brand or refreshing an existing one, our designs aim to reflect your business’s personality and values, ensuring you make a memorable impression.
Comprehensive Marketing Services
Crafting Comprehensive Strategies & Engaging Materials - In addition to our specialised services, we offer a full suite of general marketing solutions to meet every aspect of your promotional needs. From developing targeted marketing strategies to creating eye-catching merchandise, leaflets, booklets, displays, and exhibition materials, we cover all bases. Our team is equipped to enhance your brand’s visibility and impact across multiple channels, ensuring that every campaign not only reaches but also resonates with your intended audience. Partner with us to build a cohesive and dynamic marketing approach that drives results.