Let Direct NE Ltd

very polite when working with you, always responded to emails and always helpful when I had questions! Lovely staff and The Girl was lovely when she showed us around my new house!

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

I can't thank Julie and the team at let direct for the quick response and how quick I got to view my new home , I had the keys in my hands within 8 days . They kept me up to date step by step I can't fault them they were brilliant , thank you all so much . More...

Reviewed on Google Maps

Julie at Let Direct NE has been fabulous, she has kept me updated at each stage and made things so much easier for me. Thank you.

Reviewed on Google Maps

Very responsive and helpful team at Letdirect. Nothing is too much.

Reviewed on Google Maps

When my tenant asked for early contract termination, I immediately got in touch with Letdirectuk. They were not only helping me to sort out the early exit issue, soon after that they also found a suitable tenant. Their service, friendly staff, quick response and hassle free, is second to none in the letting industry. Thank you! More...

Reviewed on Google Maps

Rent with Caution - slow to respond and dishonest Letting Agency I rented a property through Let Direct NE for a year and encountered numerous issues that made the experience frustrating. Slow to Address Serious Problems: Throughout our tenancy, we faced two major issues: (1) Humidity & Mould: The property suffered from mould due to poor bathroom ventilation (no windows and a single, small, poorly-functional extractor fan). Despite repeatedly reporting this issue, it took over two months and numerous phone calls and emails—plus the threat of involving the council—before any action was taken. Ultimately, we had to purchase an electric dehumidifier and run it daily at our own expense because the agency’s only “solution” was to suggest opening windows even in winter, despite being on the ground floor of a busy estate, reduce showering times (we only showered once daily <10 mins each), and to avoid drying clothes inside (when the property had no dryer). (2) Broken Washing Machine: The washing machine was unusable for over two months, forcing us to use a laundromat weekly. Again, we had to relentlessly chase the agency before they finally addressed the problem. Unfair Deposit Claims: The property was by no means spotless when we moved in. Examples of things we found (but naively did not document) were mould in the bottom tray of a freezer, mould in the rubber seal of our washing machine, and general dust throughout. We were happy to clean this ourselves as felt it was manageable. Nevertheless, when moving out, we hired a cleaner to ensure the property was cleaned to a standard (see first two photos). During the check-out inspection, both the landlord and letting agent complimented the state of the property, saying they "had never seen such a clean property post-move-out and wished all tenants were like [us]". Despite this, they notified us of a charge for additional cleaning. The evidence they submitted (remaining close-up photos) was unreasonable, some taken with such close-up macro view that you wonder what lengths they go to claim tenants' deposit: (1) Spider webs: Spiders were present in the property before we moved in and often weaved large webs even after a day. Luckily, I had a photo from the move-in date showing a spider and web near the meter so we could dispute this. (2) Dust and fibers on skirting: Our property was carpeted and we all know how dust can settle even after cleaning. (3) Oven cleanliness: The oven had burnt residue inside and oil stains when we moved in. We cleaned it extensively to its state when we moved in, and when asked for detailed photos to show what they were trying to claim for, they didn't. We disputed the charges through the deposit protection agency and successfully reclaimed nearly all of our deposit, except for £20, which the adjudicator awarded for the dust on skirting, based on OUR OWN photos that we submitted. The letting agent themselves did not submit any evidence during the dispute process, showing that they simply take their chances and exploit tenants who don’t challenge them. Summary Let Direct NE may seem responsive when persuading you to rent, but once you’ve signed the lease, their service deteriorates. They consistently fail to meet their own deadlines for resolving issues and appear to make unjustified claims on deposits as a matter of routine. If you rent through them, be prepared to document everything meticulously during check in and check out and be ready to fight to protect your deposit. Avoid if you can. More...

Reviewed on Google Maps

Lovely staff

Reviewed on Google Maps

Brilliant lettings firm. Very professional and efficient. Would highly recommend!

Reviewed on Google Maps

From start to finish Julie and the staff at Let Direct NE were very helpful, nothing was a problem, quick response to emails/calls and also letting us change our time to collect our keys last minute. Thanks for an easy move would highly recommend ***** More...

Reviewed on Google Maps

The letting process was seamless, hassle free and easy. Kudos to the letdirect team.

Reviewed on Google Maps

Great, friendly agents. Julie was especially helpful and quick with responding through emails. Everything was completed in a good time frame.

Reviewed on Google Maps

Our move in with let direct went extremely smoothly. They were always quick to get back to any of our queries and always extremely helpful.

Reviewed on Google Maps

Awesome letting agents,no waiting around for decisions etc,totally on the ball couldn't be more helpful

Reviewed on Google Maps

Could. Not fault the staff, jasmine and Tracey . Most helpful and polite people . Credit to the company

Reviewed on Google Maps

The team were spot on. They answered the phones and emails promptly, got back to us straight away and answered any questions we had. They were knowledgeable and had a long term relationship with our landlord, which was reassuring. The process was fast, efficient and low effort. Thank you for all your help and getting us into our new home with a smile. More...

Reviewed on Google Maps

Brilliant people Julie was fantastic at her job definitely deal with them again

Reviewed on Google Maps

Very friendly to work with helpful every step of the way . We dealt with Julie most of the time and the service was very good. Can definitely recommend them

Reviewed on Google Maps

Absolutely brilliant from start to finish. Sooo easy to work with and make you feel really comfortable and informed as much as possible! After having such a hard time with another agency were extremely happy with Let Direct and our new home and appreciate all the help from the ladies at let direct couldn’t have asked for more ! More...

Reviewed on Google Maps

Let Direct NE are by far the best letting agent I have within my property portfolio. They are just 'on it'. Quick at getting the property listed, great at vetting potential tenants and keep you posted through out the entire process. They always pick up the phone and reply to emails quickly. Highly recommended. More...

Reviewed on Google Maps

Been looking after my buy to let's for the past year and they cannot be faulted, I live in romford so difficult for me with the distance, but they are always easy to contact and nothing to much trouble. All the staff are professional and down to earth, highly recommended More...

Reviewed on Google Maps

The girls have been amazing looking after my two Buy to lets. Nothing seems to be a trouble for them. Amazing service helping find great tenants and then over seeing the property management. I would highly recommend this firm . Ps David the owner has also been great . More...

Reviewed on Google Maps

Just rented a property through Let Direct NE - Brilliant service all round, staff was more than helpful, very easy to use. Would definitely recommend

Reviewed on Google Maps

They are amazing…..! Very professional and quick service. Highly recommend Thanks Let direct team

Reviewed on Google Maps

Stellar Experience with Let Direct NE - Highly Recommend! I recently entrusted my property to Let Direct NE for rental management, and I couldn't be more thrilled with the exceptional service I received. From the very beginning, their team displayed unparalleled professionalism and expertise. Their thorough understanding of the market allowed them to guide me through the entire process seamlessly. They were attentive to my needs and preferences, ensuring that my property was in safe and capable hands. The efficiency with which they handled tenant screening, agreements, and ongoing property management was truly commendable. I was particularly impressed by their dedication to finding reliable tenants who have taken exceptional care of my property. Moreover, the level of communication and transparency throughout the entire process was outstanding. I was consistently updated and informed, which provided me with a sense of peace and confidence in their management. Their commitment to going above and beyond expectations was evident in every interaction. I feel fortunate to have found such a reliable and trustworthy agency to manage my property. I wholeheartedly recommend Let Direct NE to anyone seeking a professional, reliable, and efficient property management service. Their expertise and dedication have made my experience with them truly exceptional. Thank you for your outstanding service! More...

Reviewed on Google Maps

As a tenant, I found them very unfair and unwilling to help. Landlord was unreasonable, deducted my deposit after I left the flat in better condition than it was given to me. Additionally, I reported many repairs through their system which were never responded to. More...

Reviewed on Google Maps

The staff here are brilliant - really speedy to answer any queries and efficient. They help the moving in process go smoothly!

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Fab agency very helpful and polite

Reviewed on Google Maps

Jasmine Charlton from Let Direct NE is an absolute credit to the company. She is always on hand and ready to help . Thank you once again and keep up all the good work ! From a very satisfied customer 😊

Reviewed on Google Maps

Very professional and dedicated service. My sincere thanks to the whole team

Reviewed on Google Maps

We've had a partnership with Let Direct NE for a couple of years now and everyone is just a delight! We usually deal with Julie who is very helpful and always a pleasure to deal with.

Reviewed on Google Maps

Reviewed on Google Maps

Great experience! Julie was fab and helped with all our queries

Reviewed on Google Maps

Let Direct's got some of the best staff, patient and warm when dealing with clients. Assisted with getting the apartment even though it was a bit stressful because of some the demands by the landlord. I remember Julie taking out time to respond to all questions. More...

Reviewed on Google Maps

Fantastic service! Julie, Connor and the rest of the team went the extra mile to see to my needs. I would highly recommend.

Reviewed on Google Maps

Lovely staff, very helpful. Made the whole process a lot less stressful and smoother. We were in our new house within 2 weeks of viewing !

Reviewed on Google Maps

I found my property on Rightmove, but it was managed by Let Direct. I enquired about the property and queried to view it. I was able to view online virtually but also in person . The staff were extremely helpful to arrange, and communication was consistent via email and phone. I dealt with Connor and mainly Julie via phone and spoke with Jasmine on email. Viewing was arranged with a time and clear instructions. I attended the property and then made contact the following work day to enquire of an application. Again, very straightforward process and paid a holding fee. I was advised by Julie on the step by step process, provided with all the correct information and kept upto date with delays (due to landlord being on holiday). I was told the news i had been accepted and from there confirmation of tenancy, remaining fee to pay etc. I collected the keys and moved into the property 13/2/23. Staff are just as friendly in person as on the phone/email. Thank you for everything, moving is stressful but you made the first part so not stressful. I had never heard of Let Direct before however, now i have been accustomed to their services i do highly recommend to anyone. Thanks again More...

Reviewed on Google Maps

Excellent service and friendly staff.

Reviewed on Google Maps

Another update to review..... Disgusting lived in the house less than 1 year had so many issues now have mold in my bedroom where my 5 year old son sleeps and my partner has severe asthma. All they say is report it on fix flo, no help no compassion and get comments like... "well you don't lock your son in there do you" and "your not the only person in the world with these issues" unprofessional and nasty comments More...

Reviewed on Google Maps

Reviewed on Google Maps

Brilliant people sorting my new property quickly

Reviewed on Google Maps

Friendly and professional staff and excellent service.

Reviewed on Google Maps