Leeliam Limited

There was a lot of factors that inspired me in starting my own business, after having years of experience at the hospital wards as a Staff Nurse. The desire started building up after a combination of personal experiences, professional aspirations, passion for helping others, gap in the market, entrepreneurial spirit and a desire to make a difference in people’s lives, the idea materialised into Leeliam Domiciliary Care business.

Clients should choose us because we stand out in providing exceptional care tailored to their needs.

Our Personalized Care Plans are customized to meet the unique needs, preferences, and routines of each client, ensuring they feel valued and understood.

Our Highly Trained and Compassionate caregivers are not only qualified and skilled but also empathetic and dedicated to providing high-quality care.

Our focus on independence and dignity empower clients to maintain their independence while receiving the support they need in a way that respects their dignity.

Our Consistency and Reliability reassures clients about having consistent caregivers they can build trust with and the reliability of our service.

Our Clear Communication and Transparency maintains open lines of communication with clients and their families, ensuring they are always informed and involved.

Our Local Knowledge and Community Integration showcases our understanding of the local area and our connections with community resources to enhance the client’s experience.

Our Innovative Care Solutions uses cutting edge technology and innovative approaches to ensure safety, convenience, and superior service.

Keeping customers safe during the COVID-19 pandemic and Post - Covid required proactive measures and clear communication.

We implemented several strategies, trainings and policies on infection control, here are some common changes we made to ensure safety:

1. Enhanced Infection Control Procedures - (i)Regular handwashing and use of hand sanitizers. (ii) Frequent cleaning and disinfection of high-touch surfaces and equipment.

2. Personal Protective Equipment (PPE) - (i)Providing our caregivers with PPE like masks, gloves, aprons, and face shields as needed. (ii)Training staff on the correct use and disposal of PPE.

3. Health Screening and Monitoring - (i) Conducting daily health checks for caregivers to monitor symptoms. (ii)Monitoring clients’ health closely for early signs of illness.

4. Vaccination Policies - (i)Encouraging or requiring vaccinations for staff to reduce transmission risks.
(ii)Assisting clients with access to vaccines if they wish to receive them.

5. Minimizing Contact Risks - (i) Limiting the number of caregivers assigned to each client to reduce exposure. (ii) Encouraging virtual visits or telehealth options where appropriate.

6. Staff Training and Updates - (i) Regularly training staff on updated COVID-19 guidelines and protocols.
(ii) Keeping them informed about local public health regulations.

7. Transparent Communication - (i) Keeping clients and families informed about the measures in place and any changes.
(ii) Providing reassurance through consistent updates and responsiveness to concerns.