We are a trusted home care provider, proudly serving the local community for over 8 years in Sutton and Epsom areas. Dedicated to enhancing the well-being and independence of our clients, we offer personalized services, including personal care, dementia support, respite care, household assistance, companionship, live-in care, and end-of-life support.
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What do you love most about your job?
We love the opportunity to make a positive impact on people’s lives, even in small ways. Helping someone feel valued, supported, and cared for brings a unique sense of fulfillment. It’s also incredibly rewarding to see the trust and connections that build over time, whether it’s through solving problems, offering encouragement, or being a part of someone’s journey toward achieving their goals.
What inspired you to start your own business?
Heritage Healthcare Epsom is dedicated to transforming lives in the Epsom and Sutton areas. Inspired by owner's personal struggles in finding suitable care for our grandparents. They embarked on a mission to create a business that could make a positive impact on individuals facing similar challenges.
Why should our clients choose you?
Clients should choose us because we combine compassion, experience, and a deep commitment to personalized care. With over 8 years of service to the local community, we understand the unique needs of our clients and their families. We pride ourselves on delivering reliable, high-quality support tailored to enhance independence and well-being, whether it’s through personal care, companionship, or specialized services like dementia support. Our team goes above and beyond to build trust, maintain dignity, and ensure peace of mind, making us a dependable partner in care.
Can you provide your services online or remotely? If so, please add details.
All our care services are delivered in person. For clients who requires additional support or flexibility, we can provide:
Virtual Wellness check - Regular video or phon calls to check in on a client's well-being
Remote Companionship - Engaging in conversations, offering emotional support, or helping combat loneliness through virtual visits.
Medication Reminders - Helping clients manage their medication schedules via reminders or check-ins.
Family Liaison services - Keeping families updated and involved in the care process through virtual meetings. Family can access to live care notes from our care support APP.
What changes have you made to keep your customers safe from Covid-19?
To prioritize the safety and well-being of our clients and care team during the Covid-19 pandemic, we implemented the following measures:
Enhanced Hygiene Protocols: Staff follow strict handwashing and sanitation procedures, using PPE such as masks, gloves, and aprons during visits
Regular Testing: Caregivers undergo routine Covid-19 testing to minimize risk
Vaccination Support: Encouraging and assisting clients and staff with access to Covid-19 vaccinations and boosters.
Infection Control Training: All team members are trained in the latest infection control and prevention practices.
Client-Specific Plans: Tailoring care plans to meet individual safety needs and reduce exposure risks.
Care Services
Personal Care
Dementia Care
Respite Care
Companionship
Hospital to Home
Live in Care
End of Live Care
Household Care
Physical Disability Care
Learning Disability Support
