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Hartley Gardens

(32)
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‘21 Certificate of Excellence, 2021

About

From paving to landscapes we have the qualifications and experience behind them both, our team comes fully insured and equipped.

25 hires on Bark
1 hour response time

Reviews (32)

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5/5

32 customer reviews

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verified
4 October 2023

Tree Surgery & Removal

Sean arrived on time did all l asked him to do.what a gentleman so polite would highly recommend him to everyone it’s a shame more contractors are not like Sean. 10/10 if l have any gardening he will be the first to ring More...

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17 November 2021

Tree Surgery & Removal

The contractors arrived promptly at the agreed time, and were anxious to ensure they carried out the agreed work in accordance with our wishes, and we are very likely to employ them again.

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17 August 2021

Tree Surgery & Removal

Another great job from Sean. Thank you so much! Punctual and helpful as always. Did exactly what I’d asked for and cleared away all the waste in no time at all. Very happy with result.

16 August 2021

We do not recommend!!!
Sean was invited to give us a quote for fixing a fence panel and concrete posts which had become dislodged by tree roots. He spent a good amount of time examining the job in question and reassured us that it could be done using the existing materials. He talked of digging out and reseating the concrete posts and using a chainsaw to cut back roots and vegetation so that the fence panel could be aligned correctly. He seemed to be professional and we accepted his quote of £450 for what he said was a two man job. (We would normally have sought at least one more quote, but after a recent bereavement we had other things on our mind).
Sean and his workmate arrived later than planned on Friday 13th August. Despite having spent some time examining the job before quotation, Sean did not have an extension lead long enough to do the job and so had to borrow one from us. It was lucky we were in.
Later there was a requirement for a saw. Not only had they not brought a chainsaw with them as previously discussed, their only handsaw had apparently been damaged by concrete the previous day and was blunt!! My poor husband had to jump out of the shower, get dressed and go looking for his own saw. Meanwhile Sean just stood there waiting.
During the 3 hours Sean and his workmate spent in our garden there were cigarette breaks and phone conversations had whilst sitting on our garden furniture. One of the conversations was so heated it could be heard through our double glazed doors.
So after 3 hours of less than intensive work they had finished. The result was not good. Yes the posts were straighter and the fence panel had been attached to them in a fashion, but there was a huge gap underneath. Sean’s attempt to fill this gap with old bits of wood and concrete slabs just made it look worse. Neither my husband nor my neighbour were very happy but Sean maintained it was the best he could do using the existing materials. This begs the question- why did he support doing so in the first place and why didn’t he explain that It would result in such a bad job? Had he done so we would have asked for a new fence panel to be used. He also said he did not bring a chainsaw with him because he did not want to undermine the tree by cutting through the roots. So what had changed his mind between quoting for the job and arriving on the day?
Having not done, or not been able to do the extent of the work he had quoted for, we expected that the invoice which arrived that afternoon would reflect this. Sadly it did not. When we emailed back to say we would have expected a reduction, there was no reply.
Early that evening there was an extremely loud bang on the door. It was Sean wanting to discuss the fence and his payment. My husband went with him round to the back to look at the fence. My son expressed concern for his father’s welfare so I thought I better join them. It was clear that Sean was not going to admit responsibility for the poor job or make any allowance for it in what he was charging. I told him that we were not happy with the fence, that he had turned up ill equipped and that I did not appreciate them smoking in my garden or sitting on my garden furniture whilst making phone calls. His reply was to say it was nonsense, to take a video of me in my distress and to threaten trespass and criminal damage. We have paid him.
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Hartley Gardens
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Reply from Hartley Gardens

Were sorry you feel this way, 2 options were provided 1. Our new materials 2. Your old materials You chose to use option 2. to make the costs as low as possible were sorry if your old panels did not meet your standards. • Our team our polite and did not mean to upset your garden by smoking and sitting on your bench if we new this was not aloud we would have stoped asap, we apologise for this. • We apologise for using your exstention lead that we did now ask for but that you offered us we would have never accpeted if we new it would cause offence. • I think the 80ft + tree needs removing before you try installing a new fence panel, this did effect the quilty of the installation of your 10 year + panel as the stump was alot bigger then we all exspected. • We did provide a discount of £50 to try and please. • No criminal damage threats were made Kind regards Hartley gardens

verified
29 May 2021

Fence & Gate Installation

Excellent i was so confusing but you make it very easy & fast. Thank you so much. Highly recommended.

verified
27 April 2021

Tree Surgery & Removal

Sean recently did a garden clearing job for us, front and back, plus removing roots of several trees. Highly recommended them, organised, responsive to all my messages, professional, friendly, knowledgeable too. Definitely be using them again for more jobs very shortly! :) More...

verified
22 April 2021

Tree Surgery & Removal

I had engaged services of Sean for felling of few trees, shrubs and shaping of conifers. Having dealt with many trades people for my build, dealing with Sean was truly a pleasant change/experience. From quotation to finishing the job, Sean was excellent throughout the process. Sean is a hardworking professional, polite and has honest and positive attitude. Paid lot of attention to cleanliness of site. Sean's communication with me was excellent too. I am very pleased with the work carried out by Sean and would work with him in future for tree work. Highly recommended. More...

9 April 2021

I had to prune two tree branches overhanging to my property found Sean through bark he was very thorough during quotation explained everything well. Job was done very professionally.
Sean and his mate were punctual and friendly.
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5 April 2021

Tree Surgery & Removal

Really quick response, excellent communication and kept us posted on timelines, and reasonably priced too. Would definitely contact Sean again for future garden work.

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25 March 2021

Tree Surgery & Removal

Would highly recommend Hartley Gardens. Sean and his team done amazing work in a very quick time. They were polite and communicated well all that was to be done and how. I am very pleased with the results and would definitely hire again. More...

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19 March 2021

Tree Surgery & Removal

Very good
Very professional as regards to safety.
Left the place very tidy.
Well done Sean.

17 March 2021

Shaun was excellent from our first conversation. The agreed work was completed efficiently and I was always kept updated on the progress of the work.

verified
9 March 2021

Tree Surgery & Removal

Excellent job from Sean. He responded quickly to my request and completed the job very efficiently, and was able to carry out a couple of extra ad hoc tasks on day, which was a great help. Excellent value for money, would highly recommend. More...

verified
9 March 2021

Tree Surgery & Removal

I needed a Willow tree to be pollarded. I met with Sean to discuss requirements and he seemed very knowledgeable and helpful. He sent me a quote and I was happy with the price, and he was able to complete the job a few days later. I'm very happy with the work, the cost, and the professionalism. I would recommend to anybody who requires any tree surgery work. More...

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5 March 2021

Tree Surgery & Removal

What can I Say, great communication from Sean, arrived on time and was very helpful. Quick, efficient, tidy and a great job done. Thanks Sean. Your card is in a safe place for the future. More...

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4 March 2021

Tree Surgery & Removal

Sean arrived on time, was friendly and smart. The job to remove a tree trunk and grind out the stump was completed as agreed. Sean left the site neat and tidy, removing the chopped up trunks. Very pleased with his work. Good Job Sean! More...

verified
3 March 2021

Tree Surgery & Removal

Excellent job from Sean and team at Hartley Gardens. Not only did they respond quickly to my request but also completed the job very efficiently on the day with due consideration to the environment and neighbours property. Good value for money all round

2 March 2021

Great work from Hartley gardens would highly recommend the team, they done a fab job of clearing some very large trees at the bottom of my garden a job which many other firms were not to confident on doing ! , they left my garden spotless big thanks. More...

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14 September 2020

Tree Surgery & Removal

Sean and his team are polite, punctual and professional.
The team worked pretty much non stop to do the job which they completed in the time they said they would. They took everything away leaving the area nice and clear.
Would definitely recommend them.
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verified
4 September 2020

Tree Surgery & Removal

Sean and the team were outstanding, they removed two gigantic lime trees which were close to a house and outbuildings. They were fast, professional, affordable and really lovely to have around too. Would heartily recommend as long as they dont get too busy for my other jobs! More...

25 August 2020

Great all-round experience: Super service, Fair Quotation, Professional Approach. Arrived on time, Tree felling plus tree trimming very efficiently done. Cleaned up and Tidied garden beautifully. Highly recommend Sean. Well done ! More...

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30 June 2020

Tree Surgery & Removal

Great job, Thankyou so much! They did exactly what I’d asked for and cleared away all the waste. So happy with the result. My garden is bigger, brighter and both Sean and his colleague were a pleasure to work with! The price was very fair and less then I’d expected for the amount of work involved. I would highly recommend! Xx More...

verified
5 June 2020

Tree Surgery & Removal

After having 3 other companies let me down and not want to cut the tree so close to my house, I’m so glad it was Sean and his climber that took on the task. The guys were SO efficient and quick getting the tree down despite windy conditions and branches over hanging the roof of my house, they made light work of it. They were really polite and respectful of my neighbours, even after some of them complained about the noise. They were happy to compromise and move the wood chipper away from their house to keep the noise levels down, I really couldn’t have asked for better people to get the job done. Sean is extremely competitive with the price too, he and the climber deserved every penny! Impeccable service, I couldn’t recommend them enough! I will be bringing them back at a later date to do some landscaping for us. More...

verified
9 March 2020

Fence & Gate Repair

Sean was brilliant and very professional. With limited knowledge about the fences he was able to explain it to me in a simple terms. He kept me updated with the work and was very helpful with the whole process, I would definitely recommend him to anyone looking to repair their fences. Great job! More...

verified
9 March 2020

Fence & Gate Repair

Sean was brilliant and professional. Having limited knowledge about the fence he was able to explain it to me in a simple term and kept me updated about the work. Reliable and will recommend him to others. More...

verified
7 March 2020

Tree Surgery & Removal

Couldn’t be happier with the work they have done. Really hard working, friendly, quick and perfect result. Would highly recommend!

verified
25 February 2020

Tree Surgery & Removal

"20m, tall conifer trees, to be reduced in height and trimmed to front face".
Hartley Landscapes responded very quick to my request and were able to come to the house and quote the same week.

Not pushy, left us to make up our minds and contact them.
Were able to fit in with out schedules, even offering to work across the weekend.

Arrived early but didn't start up the chain saw till after 9.30am to avoid annoying the neighbours,
Extremely polite young man. Worked hard across 2 days clearing all the cuttings and left our garden looking transformed.

Have already recommended him to friends.
More...

verified
31 January 2020

Tree Surgery & Removal

A quick response and a brilliant service. Would definitely recommend the team!

verified
23 October 2019

Tree Surgery & Removal

We were very pleased with the work they did. Very clean workers , cleaning up all the rubbish made. No damage to the rest of the garden. Would recommend them.

21 August 2019

Sean removed a rotting overhanging limb which was covering my front drive just above where I park my car ! He done so with care and caution lowering the limb using a roping method ! Outstanding performance to say the least, highly recommended More...

21 August 2019

Sean and his partner James were here for 3 days fully equipped for a big task, they removed 10 conifers to ground level also removing the stumps and disposing of all the waste, pleasure to have around very trust worthy and honest have already recommended to a friend.

21 August 2019

Absolute delight to have cutting my conifer tree down, very hard working guys and very trust worthy will be using again.

Q&As

The before and after results of my work

I love having something of my own that I can build and be proud of

Im honest and give a competitive quotation from the start