Getting IT Working are an IT support service company based in Otford, Kent.
Sustaining cost effective services to the commercial sector and domestic users, we specialise in managing complete systems, providing maintenance services, hardware & software fix's, installs and repairs.
We are not only Getting IT Working, we are Getting YOU Working!
25 customer reviews
John Harrison
Reviewed on Google Maps
Bogdan Halinga
Digital Home Networking
Very satisfied with Mark. He came immediately after the call and done the job quickly. Recommend him.
Clare
Mark repaired the DVR element of our security camera system and also upgraded our home wifi arrangements. Very happy with the work done, and his charges were very reasonable. I'd certainly recommend him to others. More...
Geraldine Morgan
Mark is a true professional. He responds to queries promptly, turns up on time and gets the job done. I would highly recommend Matt for all your home CCTV solutions.
Jeff Brooker
Computer Repair
Mark carried out an excellent job getting my HP laptop running again. Will need to use Mark again for an additional problem early next week. Thanks Jeff Brooker
Marian Divers
CCTV Installation
Mark installed cameras and intruder alarm.
He did a great job. Explained everything in detail.
Great job
Would highly recommend
Mat Dawson
CCTV Installation
This company were very prompt, professional and informative.
Two guys came to fit our CCTV system and nothing was too much trouble, excellent service and great attitude.
Would definitely recommend this company without hesitation.
More...
david roberts
CCTV Installation
Knowledgeable, reliable, efficient & easy to engage with. They are good at understanding customer needs.
david roberts
CCTV Installation
Knowledgeable, reliable, efficient & easy to engage with. They are good at understanding customer needs.
Leonard Friend
CCTV Installation
First class service had cctv fitted by Mark.Very happy with the job he did.Very friendly and professional.Highly recommended does a great job. Set everything up for us on the app and explained everything thoroughly. More...
Warren Hillman
CCTV Installation
Mark & a colleague arrived on a date agreed . All aspects were thoroughly talked through & any questions we had were answered with confidence . We were not pressured in any way to have the job done , in fact Mark even said ‘ have a try yourself if you would prefer ‘ this proved to us that Mark was genuine & was once more proved once the job was carried out just as we wanted it , would recommend for sure 👍 More...
Stephen Habayeb
CCTV Installation
Mark was asked to provide advice about an appropriate CCTV system covering 3 entrances to my property including the rear entrance to the garage at the back of the garden and a parking location on the road at the front of the property.
Mark surveyed the property and suggested solutions and explained them patiently to an unsophisticated person who didn't really know what is involved or how things worked. Mark devised an economically suitable system and then installed it in a day while patiently explaining what he was doing and why. He then tested and demonstrated the system and cleaned up behind him.
Mark and Getting It Working were courteous and helpful and left me feeling reassured and confident in the advice and product.
I have no hesitation in recommending Mark and Getting It Working Ltd.
More...
Solowaste Limited
Getting IT Working is our IT support provider that delivers a good service level. The engineer is professional and friendly and provides full support to our business.
GWS Precision Engineering Ltd
Getting IT Working has been doing IT work for us for a number of years now and always do a great job. Very knowledgeable and easy to contact.
Adrian Pinkney
It was so good to work with a professional company. Talked IT that I could understand. Completed work on time and budget, I'm 100% happy with the excellent service
Edward Wharram
I requested support from Mark at Getting IT Working to help migrate my WordPress site from my previous host to a new location. Mark guided me to a new host that supports my platform and is half the price I was paying previously. It was carried in the timeframe he offered, and the price was very reasonable. I will be using Getting IT Working for all my website and domain needs going forward! More...
Andrew Scott
Getting IT Working have been our Computer Network and VoIP Telecomms system Service Consultants for a number of years. Communication and response times have always been excellent and we have been very happy with the services provided, we would have no hesitation in recommending their services.
Andrew Scott
Director
DAC Architects
More...
William Alexander
We have used Mark for advice across a variety of IT topics. Over several years he has installed our growing Wi-Fi network requirements and more recently he upgraded our phone and IT systems following our connection to fibre high speed broadband. Mark provides understandable advice about IT matters and then delivers what is required. Subsequently he remains available to respond to the inevitable queries that arise within our IT business systems more generally. More...
JAMES SWEET
I need help on a number of issues but mainly just organising my IT to make working life much easier but also moving to a server which added extra security and freed up space on Laptops. Mark is professional efficient and in my view reasonably priced - we got it sorted More...
Gabriel
Knowledgeable, reliable, fast and trustworthy
Justine Webb
Our computers were running very badly so we called Mark round to have a look. Responded really quickly and spent about an hour here doing “computer stuff” and now both pcs running beautifully! Very trustworthy- he took one of the computers home with him to reinstall some stuff and brought it all back very promptly. Would highly recommend. More...
Reviewed on Google Maps
Kevin Holland
I have worked with Mark at Getting IT Working many times, so when it was time to renew my website, he was the obvious choice. Very professional and really good advice to promote my business, his IT knowledge is brilliant! I would thoroughly recommend their services to anyone looking to achieve the "next step" Thank you Mark and Karla More...
Reviewed on Google Maps
Lucie Walsh
Great service, very responsive and offered solutions to our problems before we even had them. Mark offered to download remote access software for us to save on call out fees and happily offered advice on equipment to purchase. Appreciated the offer of website work when we are ready for it too. We went to Getting IT Working expecting to fullfil a one off need and ended up finding a long term IT provider. More...
Reviewed on Google Maps
Jonathan Mills
Mark Knight, director of Getting IT Working, solved my IT issue, providing peace of mind promptly, professionally and for a fair price. Our desktop computer failed to switch on after a power cut. I left messages with several local IT providers and Mark was the first to get back to me. He provided a proactive service throughout, starting by asking me simple questions to diagnose the problem, then reassuring me from the outset that he expected to be able to recover all the data, through visiting me to collect the broken computer and again to provide the recovered data on an external hard drive to transfer on to the replacement laptop I had acquired. Mark kept me updated on progress and was honest and transparent on cost, managing my expectations throughout and proactively supplied an invoice and receipt. Mark was knowledgeable, approachable, showed a genuine interest in being willing and able to resolve the problem I presented to him. Mark kept me updated throughout, working quickly to diagnose and resolve my problem in full. I have no hesitation in recommending Mark Knight, director of Getting IT Working. Jonathan MillsSevenoaks, Kent More...
Reviewed on Google Maps
Derryn Coetzee
I recently appointed Getting IT Working to upgrade my IT system. From conception to completion, Mark managed the project to a high standard and implemented it in good time. We now have a robust IT system that is working for us and we are happy with. More...
Reviewed on Google Maps
What do you love most about your job?
I love helping resolve IT issues and working with customers on their IT needs. I am very practical, not just your average IT guy, you will often also see me installing CCTV and Security systems as well as setting up complete IT Networks.
What inspired you to start your own business?
I wanted to be my own boss. Having been made redundant, I didn't want to be put in that situation again.
Why should our clients choose you?
I am polite, friendly and want to help. This is not just my job, its also my passion.
Can you provide your services online or remotely? If so, please add details.
Both remotely and on-site, but I do recommend a person to person visit on the first introduction so you can meet face to face so you know who is helping you and that they are trust worthy.
What changes have you made to keep your customers safe from Covid-19?
mainly worked remotely but if on-site is needed. Always PPE and hand washing with sanitiser. Also keeping up to date with testing to ensure I am safe and not going to pass it on.
Complete IT, Communications and Security Professional
Getting IT Working are a small ICT Support service company based in Otford, Sevenoaks. We provide services such as:
• Complete IT Support from desktop to server infrastructure, printers, mobiles, telephones, networking
• Complete VoIP telephony services and hosting
• Online backup services
• Anti-Virus protection services
• IP CCTV Installations and support
• Structured CAT network cabling
• Website hosting domain hosting, design, and building
IT monthly support retainers £100 per month (complete IT support of all devices)
VoIP services £10 per month.
Online backup 20p per gigabit of data
Anti-Virus £40 per year
IP CCTV installations £500
Structured cabling £3 per meter
Website design £700
We really are Kent’s one stop shop for small businesses and serve all home counties. With many companies offering recommendations and referrals for us, maybe give us a call if you need that extra bit of support or need more from your current provider.