Hi, I'm Andy and I'm the owner of 'Fortify Locksmiths'.
I'm an independent, local locksmith and UPVC repair business based in Burnopfield, on the border of Tyne & Wear, Northumberland and County Durham (Giving good access to all three counties).
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223 customer reviews
Sharon Stephenson
Great service. Fully recommend. Andy was helpful, knowledgeable and quick to help. All sorted the same day. Brilliant
Reviewed on Google Maps
Bertinglabra
Prompt and quality of works..will recommend to everyone..
Reviewed on Google Maps
Anna Broxson
called Andy unable to get into my front door as the lock just stopped working . He was friendly and supportive, talking through all possible solutions remotely, offering to be there within the hour . I got into my house and Andy followed up the next day with a fix for the issue . excellent service and would absolutely recommend 5* More...
Reviewed on Google Maps
Anna Lantsbery Broxson
called Andy unable to get into my front door as the lock just stopped working . He was friendly and supportive, talking through all possible solutions remotely, offering to be there within the hour . I got into my house and Andy followed up the next day with a fix for the issue . excellent service and would absolutely recommend 5* More...
Reviewed on Facebook
Rob Marchegiani
A great all round service. Very fast response, friendly, honest and open. Keen on explaining what the issue was and what options were available with associated costs. Along with Andy’s professional knowledge, this helped greatly in determining the best way forward in fixing the issue. Would definitely recommend and use again More...
Reviewed on Google Maps
Christine Tomkins
Andy came so promptly to fix the lock. He fully explained the costs and exactly what had to be done. I really appreciated an excellent service, he was so pleasant and helpful. Thank you Andy.
Reviewed on Google Maps
Lynne Rodger
Another great save by Andy for my folks. Quick, quality service.
Reviewed on Facebook
Margaret Shepherd
The service we received from Fortify Locksmiths was excellent. Andrew came the same morning that I called him. He explained the options for our faulty lock, put in a new one and sorted out an additional problem with another door lock. We would heartily recommend him.
Reviewed on Google Maps
liz eade
Very good locksmith I couldn't lock my door so house wasn't secure I rang and he came same day and sorted the lock and adjusted the door Very happy with his work would recommend to anyone
Reviewed on Google Maps
David Fedrick
French window doors faulty lock, turns out to be a previous owners bodged job. Andy assessed the problem explained everything in detail as he was working, he re placed the faulty system and was done within 90 minutes. The price was very fair & I definitely recommend this company. More...
Reviewed on Google Maps
Aileen Paterson
Andy is such a nice friendly guy who couldn't be more professional and so helpful and would go out of his way to make sure everything was working properly before he left . Would recommend Andy to anyone who wants new windows and doors or if u just want to get new locks put in . Thanks Andy More...
Reviewed on Google Maps
Nina Taheri
Highly recommended! Andy was brilliant, explained everything in depth about my new locks and the work was carried out in a timely manner. He was very professional and friendly, and I’m really happy with the final product. Thank you More...
Reviewed on Google Maps
adam hurst
Broken window lock and handle replaced. The guy swiftly came out and got the job done. I'd definitely recommend them.
Reviewed on Google Maps
George Stephenson
Locksmith
Very good service at a very good price. I would have no hesitation in using this company again.
Reply from Fortify Locksmiths
Thank you George!!
Tina Mackenzie
I initially contacted Andy about an issue with my door lock, initial conversation suggested a new lock would be required. However, when Andy inspected the lock it just needed some oil for which he did without charge . I have used Andy previously and would continue to use as he is a genuine, honest contractor who cares about his customers. I couldn’t recommend him highly enough! More...
Reviewed on Facebook
Edith Ellis
Came and fixed door and also pointed out that the other door handle was on the wrong way so changed that as well. Would high ly commend this guy L
Reviewed on Google Maps
Christopher Thomas
10/10! Such a nice, honest, conscientious guy, arrived within an hour of calling. Job done to a high standard - can’t recommend enough.
Reviewed on Google Maps
Gareth Davies
Great work!
Reviewed on Google Maps
Ralph Teasdale
Excellent service, very efficient would highly recommend
Reviewed on Google Maps
Pauline Walker
Found Andy of Fortify Locksmiths on a Checkatrade leaflet put through the door - glad I'd kept it. Rang him at 11:45 regarding an emergency lock change and was given an acceptable quote. The lock was replaced by 15:00. It was for my elderly father in law and I wasn't at the property, but he kept me updated all the way. He even recommended a different type of lock which was safer and more practical for the elderly, with no extra charge. Completed within 10 mins. As requested, he didn't approach my FIL for payment and sent me the invoice which reflected the amount quoted, and no call out fee. Prompt, reasonable charge. Very professional throughout, highly recommend. More...
Reviewed on Google Maps
Brenda Ward
Found Andrew's details on Google. Described the issue we had with our patio door and he understood immediately. He attended the next day, replaced our lock with parts on his van and supplied 3 new keys. We would highly recommend him, a nice guy with a great attitude. More...
Reviewed on Google Maps
Chris S
Came out at short notice and managed to fix the issue very quickly. Very honest and friendly service. Would definitely recommend.
Reviewed on Google Maps
Andrew Gibson
rang Andy in short notice, came straight away too sort our problems, nothing was a bother what so ever would highly recommend, and would give 10 stars if we could. thanks Andy
Reviewed on Google Maps
Bill Lowes
Carried out the work in a good manner. Was willing to do an alternative repair, which would have saved costs. Would recommend.
Reviewed on Google Maps
Gwyn Brooks
EXCELLENT SERVICE! Booked a visit for French Door repairs. Andy arrived on time. He spent a while checking what was needed and kept me involved. Repairs were completed and now no draughts! Happy with the cost. Highly recommend. More...
Reviewed on Google Maps
Joseph Short
Great service from Andy, all requests handled, very prompt responses, even came round on a Sunday to fit it as we were in. Would definitely use again and would recommend to anyone in need of a locksmith. More...
Reviewed on Google Maps
Mary Barrett
Excellent service would recommend Andy every time said he would be here in fifteen minutes and he was
Reviewed on Google Maps
Paul F
Excellent prompt, helpful service from Andy and at a great price. He had our uPVC front door multilocking system working again in no time at all. Thanks!
Reviewed on Google Maps
Martin Tinnion
Andy provided a truly professional service at a great price. I would definitely use again and highly recommend Fortify Locksmiths
Reviewed on Google Maps
Christine Birch
I would recommend and use Fortify again. Prompt, helpful and reasonable price. Could not lock upvc window. Window handle was replaced.
Reviewed on Google Maps
Eddie O'C
Highly recommend Andy. Speedy response and very competitively priced compared to some of the other quotes received. Chuffed with the work too. Thanks Andy
Reviewed on Google Maps
Sandra Jackson
Excellent service, Andrew arrived on time carried out the work to a high standard would definitely recommend
Reviewed on Google Maps
anne thompson
Fabulous service responded to my request for urgent help within a very short time. I received a phone call to check the problems & was quoted the price. Arrived timely as planned. Very professional service explained the problem and reasonable price. Thank you Andy I am very happy recommending the service you gave today! More...
Reviewed on Google Maps
plasma bath
Great job. ANDY was very polite and professional. I would highly recommend him. G and S Durham
Reviewed on Google Maps
Iain Potter
Andrew was great. Responded promptly, looked at the problem, gave advice & options including an option where he wouldn’t earn anything. Asked him to fix the problem which he did quickly. Totally professional throughout & a very friendly pleasant guy. Thoroughly recommend him for any lock problems. More...
Reviewed on Google Maps
Max Fawcett
I had problems locking my front door. Andy responded quickly to my call. He explained clearly what needed doing, told me the price, to which I agreed then efficiently carried out the work. Lovely person and lovely service. Thankyou. More...
Reviewed on Google Maps
Natalie Elliott
Came to my place of work as arranged, replaced locks, had a slight issue with handle, called the next day returned within the hour and rectified it. Would defo use again and also recommend. More...
Reviewed on Google Maps
Shiv Rathour
Reviewed on Google Maps
Joe Bell
Fixed multiple locks, and a window. Andrew was great, punctual, explained issues and resolutions at a very reasonable price. Will definitely use in future when needed. Great service! More...
Reviewed on Google Maps
Kelly Tinnion
Excellent, prompt service. Andy was able to rectify the problem and got me back into my house as quickly and efficiently as possible. Would definitely recommend in future 👍🏻 More...
Reviewed on Google Maps
Emily Adams
Andrew was very helpful. Came straight out as soon as we called him and talked me through the whole process while he was working. Would recommend.
Reviewed on Google Maps
Meg Fox
Absolutely amazing service. Very knowledgeable and professional. Fixed the problem quickly, and explained exactly what the issue was. Would recommend to anyone. Very reasonably priced. More...
Reviewed on Google Maps
Mark Anderson
Couldn't be happier, great service, door jammed, Andy came out same day, very knowledgeable and professional, went through different options we could do to fix the problem. Would definitely use Andy again, will recommend to family and friends. Thanks Andy More...
Reviewed on Google Maps
Yvette Gray
Fantastic service! Efficient, great communication and clear explanation about what needed to be done and likely price. We were so pleased to be referred to Andy at Fortify Locksmiths and highly recommend him to anyone looking for a locksmith.
Reviewed on Google Maps
Carol Todd
Excellent friendly and prompt service. Will certainly call on him again in the future if needed
Reviewed on Google Maps
Sabine Weissbach
Can only agree with all the other happy customers! What a gent!
Reviewed on Google Maps
Susie Duffy
We were struggling to lock both our front and back doors and asked for recommendations in our local Facebook group. Fortify came back with numerous recommendations. After a quick visit, the problem was identified and fixed and our doors now lock with ease. Thanks very much! More...
Reviewed on Facebook
Megan welsh
Very helpful and professional - genuine person good advice. Couldn’t help us because of time commitments but he sent us a number of another person. Genuine guy.
Reviewed on Google Maps
thomas guy
Locksmith was very friendly and professional. Arrived quickly despite it not being an emergency. He took time to show and explain exactly what he was doing at each step and why (which is always great when dealing with a trade the customer will generally have little knowledge on) and showed he was very trustworthy. Work was completed quickly to fix a trapped key and fault preventing the turn off inside mechanism. Initially I was worried what the price could be, however he had predicted from my explanation that it may be a quick fix without damage to expensive replacement needing parts, and this is how it turned out. Lock is fixed and door works, closes and locks perfectly. All in all, very professional, immediately makes you feel Comftorble and trusting, work completed efficiently and well and for a very reasonable price, all within a couple of hours of calling. Would always use this locksmith now and recommend More...
Reviewed on Google Maps
Denise Ramshaw
Called Fortify lunch time today as lost key for my patio door. Andy came this afternoon and sorted it for me. Lovely lad and very professional. Would thoroughly recommend him. Thanks Andy More...
Reviewed on Google Maps
What do you love most about your job?
When I first started it was quite exciting as each job was a new problem waiting to be solved, but the best part is picking locks, no
matter how many times I do it, that moment a lock picks and then turns to open is always great!
What inspired you to start your own business?
After years of working for a big company I wanted to leave and be my own boss, it was a moment of "if I don't do it now I'll never do it and I'll never know. I want to decide what I want to do and when.
Why should our clients choose you?
I've always said I'm genuine and my biggest fault in business is that I can be too honest, money makes a business work but I'm forever finding a cheaper way of doing things for the customer and often repair parts rather than rush ahead looking to replace them.
locksmiths
UPVC window and door repairs