We are the Helping Hand in Hospitality. We can help you with venue openings, business turnarounds, training, marketing and much, much more. If you have a project coming up, have a challenge within your venue or would like some mentoring, please contact us to discuss how we can help you.
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What do you love most about your job?
I love working with people to help build their dreams. When someone is looking at opening a venue, I get to help them bring it to life. When people are struggling with their businesses that they have created themselves, I get to help them keep it and hopefully ignite their passion for the project again. As for training and development, its about helping people reach their goals. Every project I take on is different because my work is people orientated, and no two people are a like. Every day is something new.
What inspired you to start your own business?
I was working for a big company that would move me from venue to venue to turn them around and make them work better. I found when everything was working smoothly, systems and marketing were in place, I would look for my next challenge. Often I would be training up my managers to take over from me so that I could be moved to another project. I thought I would be able to help more businesses if I wasn't confined to one company, so I started my own and it was one of the best decisions I ever made.
Why should our clients choose you?
We are business consultants that have worked in hospitality, so we understand the pressures, restrictions, and balances that need to be maintained. But we also know what a venue and you, are capable of. We always have a conversation about requirements and will do an initial consultation first to see how we can help you. If we believe that we can not help you (very rarely happens) we will let you know and make recommendations on what your next steps may be. We tailor your plans to you and your business and support you in the way you require no matter what size business you have. We are the helping hand in hospitality, and we want to see you and your business become the best it possibly can be.
Can you provide your services online or remotely? If so, please add details.
We provide online eLearning Junior Management courses, and mentoring and coaching session on line. However for venue openings and business turn arounds we need to visit your site.
Mentoring or Coaching Sessions
Eureka Ventures provides one-to-one mentoring sessions to help managers and business owners.
We help you to develop both your skills and your business. Sessions are normally 1 hour long. During the sessions we help you delve into your business, and give you tools and ideas to help with both current situation and any similar future ones you may encounter.
Member of the Association of Business Mentors
Venue Openings
Eureka Ventures would love to help bring your venue to life. It is always exciting to start something new. We have helped and managed a number of venue openings. We can help with certain elements during the opening or manager the entire project for you.
Here are some of the areas we can help with
- Brainstorming and clarifying your ideas.
- Concept
- Business Strategy
- Design
- Branding and Marketing
- Processes and procedures
- Staff Training
- Menu design, Suppliers, Costings and Contract negotiation
- Co-ordinate with other companies in regards to Legal, Health and Safety, Human Resources and Accounting requirements.
Please contact us if you are thinking of or about to embark on this exciting project to launch a new venue.
Business diagnostics and turnarounds
We know that it is hard to run an hospitality business and often there does not seem to be enough time to do everything. Also some times when we are in the midst of a challenge it can be hard to find a way out. We can come in to do a full analysis of your business and look at a strategy on how to move forward. Every venue is different, so we will tailor your development plan to your business. Please contact us with any problems big or small.
Marketing Services
Often when people think of marketing they think of social media marketing and while that is a very important part of marketing, there a number of other parts that often get overlooked. We research your potential customers, clarify your concept and brand, organise a strategy with timings then either hand it over to you, assist or manage the marketing for you.
Contact us to discuss how we can tie all the different aspects of marketing together to help improve your businesses reach and in turn your revenue.
eLearning Management course.
We have developed a Junior Management Development course. It runs through a number of 'soft skills' that are often overlooked when we promote people into their first supervisor or management positions.
It covers skills such as
- management styles,
- creating a team,
- delegation,
- time management,
- attention to detail,
- dealing with customers,
- motivating staff,
- disciplining staff,
- finance and the PnL,
- communication
and a number of different skill sets.
It also includes a psychometric test and can be paired with mentoring sessions. If you or some of your staff are interested in this course, please contact us.
Mystery Shoppers
Mystery Shoppers are a great way to check the consistency of both the products and the level of service your venue provides your customers. Often staff behave one way when you are there and a different way when you are not. Our mystery shoppers are trained in what to look for and how to analyse your staff's service. We have a standardised template for marking, but also provide specific commentary with each visit, so you can check progress and compare reports.
