Hi we are open seven days a week from
8 AM until 9 PM for enquiries.
We are a housekeeping service covering your area offering fully vetted and insured housekeepers. Our housekeepers offer a multitude of services including cleaning, ironing and bed changing.
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125 customer reviews
SallyObertell
House Cleaning
It was a very easy process. I am looking forward to having my new cleaner
Patrick
House Cleaning
I was incorrect in my previous review they solve the problem perfectly after all. Daisy Maid is wonderful!
Patrick
House Cleaning
I was incorrect in my previous review they solve the problem perfectly after all. Dizzymaid is wonderful!
Natasha
House Cleaning
The lady I spoke to was really friendly and the service they provide sounds exactly what I’m looking for.
Juliet
Amazing cleaners always exceed expectations! Would highly recommend! I’ve been using them for years now and couldn’t be happier :-)
Gary Oneill
I use this company for my home and my elderly parents home. The service has been second to none over the past 18 months. I would highly recommend.
Tarquin
The service is the last word in cleanliness and professionalism!
The cleaning lady was punctual, efficient and thorough, I absolutely recommend the service.
Leo
Wonderful and reliable cleaner. Love coming home to a fresh home
Josh
Great service from my housekeeper. She even sorted out my spare room that was a tip! I am very impressed.
Kelly
Helen is a great help for my weekly routine. She does five hours including ironing and changing my beds. I started the service thinking I would have it for only a few months but I have been with them now seven years. I really appreciate all the help I get. More...
Trish
Fantastic service, I have used them for eight years.
Joanne Wilson
Rang to book a clean for my father and dealt with very quickly via Stephanie the area manager, within seven days His property was cleaned to a really good standard and they are visiting every two two weeks, this takes a huge burdon off Me and Janet is so lovely with my dad, it’s just a perfect service
Liz Kent
Steph is great to deal with, very approachable and friendly. Karen is brilliant as our cleaner!
Sheila Jones
House Cleaning
A fast response to my request. Arranged for cleaner to come the next day.
Maureen
I am very happy with Abi, who is efficient, hard-working, and pleasant. She is lovely to have around my house.
Claire
I just have to give Daisy Maid 5 stars! They have consistently found me great cleaners over the last goodness knows how many years. The ladies are all very efficient, polite and lovely to have around. Highly recommend ✨ More...
Mark
Sandra has been a godsend to our home. We were completely fed up with having to try and juggle everything every week and our house reflected the difficulties we were having. She comes in for four hours every week and it’s like a little fairy. We are delighted with her. More...
Tara
Abby does a great job. She’s very thorough, efficient and reliable. Highly recommend.
HD
Very good agency to work with, finds the right housekeeper for your needs. Taylor is easy to have in your home and leaves the place lovely and clean
Graham
Fantastic! Really helpful and great service
Priya Lawrence
Not to forget the area manager Steph, she was exceptionally friendly towards us and willing to accommodate every aspect of the job in our house while we were abroad.
Priya Lawrence
Daisy Maid offers top-notch cleaning services. They accommodated all our needs while we were overseas and readily accepted the task even in our absence. Their team is approachable, reliable, and flexible to our schedules. I'm fortunate to have discovered them. Strongly recommended More...
John
Great service from this company, I had a bad experience with another cleaning company and was sceptical, I shouldn’t have worried as Daisy Maid are first class and very reasonably priced!!!
Kayren
Fantastic service at a fair price too!!!
Lucy Turner
Wonderful service. The lady allocated to me has been fantastic. We have a weekly routine and I can ask for anything specific additionally. I’ve also had another lady cover who was excellent when my lady was on holiday. Could not recommend enough. More...
Jennifer
I have used Daisy Maid now for seven years and I’m very happy to see my housekeeper is now one of the family. When we go on holiday, she comes in and feeds our animals. What a gem!
Anne Madeley
We have only been with Daisy Maid SE for a couple of months, but so far it’s working well. From a reassuring conversation with Steph (Manager) beforehand, to welcoming Karen, who we all like. She’s pleasant, hardworking and quietly gets on with things. Happy to recommend DMSE Ltd More...
Sulia
Stephanie has always been helpful and responsive. We are very happy with Joanna who is always online, does a great job and has a positive attitude.
Cherry
Karen is a faithful cleaner who does well whatever I need her to do.
Chloe
Chloe is very professional and very thorough in her work. And very polite aswell! Thanks
Scherise
Great service from Liz and team. Cleaners were flexible and reliable.
Andrea
Lucy is great! She’s a lovely person and does a fantastic job. She’s thorough, has great attention to detail but she’s also very speedy. Always great with communication and reliable. More...
Andrea
Lucy is great! She’s a lovely person and does a fantastic job. She’s thorough, has great attention to detail but she’s also very speedy. Always great with communication and reliable. More...
Jenny Tudor
House Cleaning
Marie has been my absolute house angel. She is so thorough and a calm presence. Nothing is ever too much for her and she has lovely initiative - cleaning and tidying and organising. A lovely lovely person. Thank you
Nicholas
House Cleaning
Clare was brilliant today! Great clean and really thorough! Thanks a lot!
Jane smith
House Cleaning
Daisy maid have been excellent, really helped me out at very short notice after I broke my rib. Everyone I have dealt with have been lovely and the cleaning standard was great. Highly recommend.
Zoe
We have dealt with Daisy Maid for years. Steph helped us to continue to have cleanings even when we moved house. Great services!
Charlotte
Very easy process to set up explained everything on the phone and then by text. Able to advise on hours and frequency depending on house size
Faye Hopper
Ramona does a fantastic job in the time I have given her for my apartment. I love coming home as she always puts little fold in the toilet paper which makes it look very professional and her cleaning is great. I increased my time by an hour because I have started getting her to do ironing which has really helped. More...
Ricardo Rampat
Excellent service. The girls are always on time and work hard. They always do an amazing job a very friendly team. Would definitely recommend
Julie smith
I have been really happy with the service that my housekeeper Donna has given my mother. She is elderly and needed housekeeping services so we as a family decided to club together and buy her two hours every week. Her lady is an angel and I have been really impressed with the office who went above and beyond With my requests as my mother has some medical issues. Great company! More...
Naseem
House Cleaning
I have seen many positive reviews and I had left an earlier 4 star review myself, stating that they were easy to work with.
Therefore I am a genuine customer.
Liz (admin) was very responsive and polite (of course when they want your business it's all nice and easy).
However, things quickly went downhill.
The first cleaner I had was Gemma, she did an ok job but then refused to come again. Fair enough, that's her choice. She refused any further contact with me and it seems from Linda in the office - 1st red flag.
I decided to give them the benefit of the doubt and so the next cleaner was Cherise - she was excellent but for some reason, her car was taken away from her due to insurance complications which I only heard about AFTER she was late for our appointment. I never heard from her again nor did Liz offer her services again - bad communication - 2nd red flag.
Again, I put this down to unfortunate circumstance. The next cleaner was Helen. She did a terrible job and so I asked for a replacement - this was to be the last chance if things didn't work out - 3rd red flag - they do not seem to vet or train the cleaners.
Finally I got Talia. Good clean, not great like Cherise. So this next situation was on me - early November Talia received a parking ticket which I said I would pay.
Here are the messages:
Hi nasseem, really sorry but i've received a parking ticket from wickes the other day when i came to clean for you
Talia:
they car is in my partners name so they letter is in his name
Naseem:
Not your fault, sorry about that. Can you text me the registration number of your car, the website to make the payment and amount to pay please, thanks.
I’ve got a permit you can use in the secure allocated car park on the 11th.
Talia:
okay great thankyou, sorry about this i feel really bad
Naseem:
Not at all, it’s my bad not yours 😉 I’ll take care of it this weekend.
Hi Talia, hope you’re having a good weekend. The ticket has been paid.
**************
As far as I was concerned I had paid the ticket and I let Talia know it had been paid. After a few weeks Talia received a letter demanding an increased fine as it had not been paid - unbeknown to me. It turns out that there was something wrong with the online payment system and it had not taken my initial payment.
It was now December 2022, I had just arrived in Saudi Arabia on the 19/12/22 with 18 other family members on a religious trip (I take this very seriously - just as some people take Christmas seriously). I was trying to refrain from using my phone as much as possible to keep away from worldly distractions. Nevertheless, I did not have an active Saudi SIM until the 20th and so did not have mobile data or network connection until then. I only got wifi on arrival to the hotel on the evening of the 19th.
Below are the messages I recieved from Talia and Liz during the day of 19/12/22 whilst I was in transit with no network connection:
From Talia to Liz:
Liz. the ticket nasseem said he had paid
he didn't pay it, now it's gone up even more and i can't afford to pay it a week before christmas. if he wasn't going to pay it i would've paid the reduced amount originally
what can i do about this? as he's not answering me now
Naseem please advise urgently.
From Liz:
Naseem
The fine had been increased to £100 because Talia took you at your word when you said you'd pay it.
I've seen the exchange of text messages and therefore please advise her tomorrow that it has been paid.
Regards
Liz HR Daisy Maid Team
From Talia:
can you call me please
please can you send me the proof of payment for the ticket as i have been sent another letter saying it hasn't been paid
please let me know asap as i cannot afford to pay this a week before christmas it's very unfair
hello?
hi. since i have given you a while to respond and you haven't done, i will give your address to my partner and he can sort it out with you as the car is in his name so the debt is going to him.
????
Messages sent by Talia on 20/12/22:
will be coming to your house today if your not there when i come then il just keep coming back. think you seem to forget i know your address door number and the car you drive
taking presents off of little kids because there present money is being spent on tickets you lied about paying for hope your happy with yourself
absolute tramp
hello??????
does your wife know that you scammed me? or should i just go to the school she works at and tell her?
pissed off the wrong person now it's affecting my children so see what i do now
bet you think you've got away with it cos you've moved house 🤣 i will just go to your mrs school and speak to her instead and embarrass you like you've done to me
***************
As you can see, the situation escalated very quickly to unwarranted abuse and threats.
It was NEVER my intention to not pay the fine. I am a man of his word. Once I managed to read the messages and get the details to pay the fine, I paid the increased fine IN FULL immediately.
Whilst I can fully understand the frustration, the threats and abuse were absolutely not necessary and very unprofessional.
Suffice to say, that was the last straw for me and I would not be using them again and would heartily recommend people to stay away from them.
They are not well trained cleaners, there is no consistency in the standard of cleaner you get. They are highly unprofessional and disorganised.
I have since been using another company who are absolutely amazing.
I look forward to hear what their response is to this review.
More...
Reply from Daisy Maid South East Ltd
I thank this customer for his four star review that was given initially by him when he signed up with us and was allocated his housekeeper. I will respond to the customer in the language that he will understand for the points that he has raised. First red flag. We very rarely are told by a Housekeeper that she will not return to a job. This gentleman‘s first housekeeper Gemma informed the office that she would not return to his home and did not want to have any contact with him. As I have explained, we were very surprised by this, but it is the housekeepers prerogative to not return as she is self-employed. He was informed by us at the time and the reasons why she would not return to his home so he is fully aware. Our housekeeper has never asked us to not return to any other job she has been given in the years she has worked for us. We find it surprising that given this situation he claims that he had a red flag about our company when it was himself that created the situation that the Housekeeper did not want to return to his home. It was nothing to do with us as a company it is purely down to him. Second red flag. Cherise was allocated the customer and she did have an appointment with him which he claims she was late for. It is written in our agency contract as well as every other agency contract we have ever looked at that the housekeeper cannot guarantee the time of arrival. This is due to unforeseen circumstances that can occur with traffic when the ladies are travelling between jobs. Cherise chose not to return to his job also, which is why he was not allocated her again. He was informed of this at the time but we have a red flag from him for this again. Third red flag. The gentleman was allocated another Housekeeper Helen and he thought she was not as good so requested a further housekeeper. This is unusual, however we were happy to offer him another housekeeper in this situation, as would any cleaning agency. If a customer requests to change the housekeeper, it is not a problem. It is written in our contract as it is in any agency contract. Fourth red flag. We can see from the correspondence that this situation, as he claims escalated and we do not condone the Housekeepers actions. However, as the lady was understandably frustrated and unable to get a response from the customer, she’s saw fit to use the language that she did. The customer albeit explained after a period on none response that he thought this was sorted out. However it was not. The lady was in a situation where she thought, as she was not given any further information at the time that he was avoiding her and misleading her also over this period of time. The situation caused our Housekeeper huge stress as it was just before Christmas and she was very concerned about money and the well-being of her children’s Christmas. This particular housekeeper has a very limited budget and the thought of a £100 fine just before Christmas distressed her massively. As you can imagine when she was not receiving any correspondence over time from the customer, she jumped to the conclusion that he was avoiding her, under the circumstances, I would imagine most people would come to the same conclusion. Fifth red flag. This customer claims that our ladies are trained poorly and not vetted. Firstly, we would say that it is not our obligation to train a housekeeper as no agencies do this. This is not written in our contract and we class his accusations and inference of us not complying to our contract as defamation of our good company name. The customer clearly does not realise the obligation of an agency role. We feel we go above and beyond the normal boundaries of a cleaning agency as you can see by our fantastic reviews. As it happens, all of the housekeepers that this gentleman was supplied with are ladies who have cleaned for us for a number of years and are very experienced. They still work for us today and have their usual clients which they clean for weekly. If we thought that there was a problem with any Housekeeper and the work she did we would look into this ourselves, but we have not needed to do so. The gentleman claims that our housekeepers are not vetted. This is completely untrue and is a false accusation, which he will have to justify further down the line. He also states that our administration was disorganised. I would point out that normally when we allocate a housekeeper to a home we do not have to then re allocate numerous housekeepers to that home. I have looked into our administration in regards to this customer, the office, allocated the housekeepers in a timely and professional manner. This can be demonstrated in the customers four star review when he joined. The gentleman leaves his review by saying he is interested in what we are going to say in response to his review. Our response is that we are contacting our solicitors as we find this review to be defamatory to our good name and misleading.
Olivia
House Cleaning
Really great first clean. The ladies were really thorough and went as fast as they can. Ultimately they didn’t have enough time but our house hasn’t been cleaned in a long time! We also didn’t have enough clothes so they did a great job with what they had! Company is easy to work with and Stephanie easy to communicate with and very helpful. More...
Jeremy Kendall
Very professional out fit. Punctual and my housekeepers have been brilliant. They listen to what you want and follow through with it. Can’t fault them.
Sidney Carton
This company now cleans three properties for me. They are very good and I highly recommend them
Jade
I have cleaning and ironing done weekly by nicola and I am extremely happy with the service, she is always prompt and reliable.
Bernice
My housekeeper has changed our home and I am delighted with Kathy as I have never had help before.
Gary
Helen was lovely and was more than helpful. Will definitely be using this company in the future
Tata
House Cleaning
Stacey and Kayleigh have been absolutely brilliant . Extremely accommodating and more than happy to follow exactly how you want things done. Highly recommend Stephanie @Daisy maids who will ensure the right person does the job. Great service. More...
Gabriel
House Cleaning
Working with DM has been a good experience despite the difficulties of a sector that has heavy staff shortages. Great client service.
How long have you been in business?
We are a well established cleaning agency that supplies quality cleaners to domestic homes. The cleaning schedule can be weekly or every other week depending on customer requirements.
Do you bring your own equipment and supplies?
As you will see we are aggressively priced starting from £16.95 an hour and will probably be the cheapest cleaning agency in your area. This however does not reflect the quality of your clean as we pay attention to every aspect of your cleaning requirements. Our area manager will discuss all of your specific needs with yourself. We use all of your cleaning products which enables us to keep down our hourly rate. Call us today.
Claim your £15 credit off your first clean.
What do you love most about your job?
Supplying quality housekeepers to people hat really need help with their busy lives.
What inspired you to start your own business?
We understand it is very difficult to find a reliable quality housekeeper for your cleaning requirements. As we thoroughly vet and interview our housekeepers we are able to supply you with a professional cleaner that will exceed your expectations. Our quality and service is guaranteed and all for the starting price from 16.95 an hour! Call us today and take the stress of cleaning your home out of your weekly routine.
Why should our clients choose you?
It is very difficult to find a reliable cleaner is it that you feel comfortable to leave in your home. When you use our services you can be assured that we have taken the time and effort to supply you with a professional cleaner who will clean to a high standard for you. You may decide also to have ironing, bed changing and other services on the day of your clean. You decide on each clean what you would like to prioritise for that week and the housekeeper can be flexible on her routine in your home. You will notice in your area we are probably be cheapest cleaning agency however this does not in any way reflect on the standard of service and housekeepers that work for us. You are managed by your local manager on a one-to-one basis and never need to go through to our call centre for any query that you may have. We are open seven days a week from 8 AM until 9 PM Call us now and claim your £15 discount.
We love to clean
Cleaning
Bed changing
Laundry
Ironing
Housekeeping
Washing up
