Dealing with damage from water, fire, floods, storms, or subsidence? You don’t have to navigate the insurance claims process alone.
At Concept Claim Solutions, we’re here to support you every step of the way, which includes the following:
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How long have you been in business?
Since 2001, we have managed home and commercial insurance claims and building repairs across the UK. Our mission is to best serve policyholders in their time of need by providing exemplary customer service and high-quality property repairs.
What guarantee does your work come with?
We guarantee peace of mind, as all our contractors are vetted, and the building works are covered for 12 months.
Home insurance claim management
Concept’s local manager will attend the property, survey the insurance related property damage, and provide a detailed report of their findings.
They will also ask the customer to sign a Letter of Authority to allow them to handle the claim on the customers behalf. The report will include the reasons for the damage (and claim) and contain a schedule of recommended repairs (schedule of work/detailed quote), including the financial costs, that will be sent to the insurer.
The local manager will then negotiate on behalf of the customer and agree the scope and cost of the reinstatement work with the insurer or their representative (usually a loss adjuster).
Once authorised in writing by the insurance company or loss adjuster the local manager will then organise for the repair works to be undertaken utilising qualified vetted tradesmen to return the property back to its previous pre-loss condition.
Upon completion of the repair works the local manager will return to the property to ‘sign off’ the job and ensure the policyholder is happy with the completed works
Building Repair Services
Being part of the Insurance Solutions Group allows for a level of customer support unsurpassed in our sector.
The group of companies directly employ teams of loss adjusters, surveyors, tradespeople and highly qualified technical staff allowing a local Concept manager oversee the project management and building reinstatement work with complete support and backing from Head Office.
A nationwide network of sub-contractors is engaged across the Group to support its directly employed teams
Loss Assessing
Do you need a professional loss assessor?
Occasionally, policyholders are just looking to receive a cash settlement and then arrange the repair works themselves once the local manager has managed the settlement negotiation on their behalf.
We can accommodate this by charging a percentage based loss assessing fee.
Property Repair Services
As a National Network we work with policyholders, insurance companies and loss adjusters to reinstate a property as quickly as possible on behalf of domestic and commercial customers.
Our local managers represent the interests of the policyholder and provide an end-to-end project management service to return residential and commercial properties back to their pre-loss condition following our tried and tested processes and systems.
Our system allows the complete cradle to grave management of both a property insurance claim and private renovation job from first notification through to settlement.
