City Care Providers (CCPs) is a specialist provider of live-in, person-centred care services, including personal support within Supported Living accommodations. Our services encompass dementia care, personal care, respite care, and tailored support for adults under and over 65 with physical disabilities and mental health conditions.
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What do you love most about your job?
At City Care Providers (CCPs), we are committed to exceeding the expectations of our service users by delivering high-quality, person-centred care tailored to their unique needs and preferences. Our approach prioritizes dignity, independence, and well-being, ensuring that every individual receives compassionate and responsive support. We continuously assess and adapt our services to provide the highest standard of care, enhancing the quality of life for those we serve.
What inspired you to start your own business?
We are deeply passionate about making a positive impact on our community, with a particular focus on supporting adults and the elderly. Our dedication stems from a genuine desire to improve the lives of those who may be vulnerable or in need of assistance. By providing compassionate care and personalised support, we aim to promote independence, enhance wellbeing, and ensure that every individual receives the respect, dignity, and attention they deserve.
We believe in creating an inclusive and supportive environment where everyone—regardless of age or circumstance—has access to the care and services that enrich their lives and allow them to thrive within the community.
Why should our clients choose you?
We are a highly skilled and well-qualified team of personal care providers, dedicated to delivering compassionate, person-centred support to individuals in need. With a strong foundation in social care best practices and a deep commitment to upholding dignity, independence, and respect, our team brings a wealth of experience across a range of care settings.
Our caregivers are not only trained to meet the physical and emotional needs of our clients, but are also passionate about making a meaningful difference in their daily lives. We take pride in fostering trusted relationships, promoting wellbeing, and ensuring each individual receives the highest standard of care tailored to their unique circumstances.
Driven by professionalism, empathy, and a strong sense of social responsibility, we strive to contribute positively to the communities we serve and to be a reliable partner in the delivery of quality social care services.
Can you provide your services online or remotely? If so, please add details.
We provide high-quality care and support services directly within the comfort and familiarity of service users’ homes, ensuring personalised, dignified, and consistent care tailored to individual needs.
To facilitate ease of access and timely communication, we also offer an online enquiry service where potential service users and their families can make initial enquiries and receive prompt, informative responses. This allows families to explore our services, ask questions, and gain a clear understanding of the support we provide—prior to arranging an in-person assessment or care planning meeting.
Our aim is to make the initial stages of engagement as accessible and convenient as possible, while maintaining the highest standards of professionalism, transparency, and responsiveness.
What changes have you made to keep your customers safe from Covid-19?
In response to the ongoing challenges posed by the Covid-19 pandemic, we have thoroughly updated and enhanced our monitoring processes and protocols to ensure a rapid and effective response. Our revised procedures are designed to enable staff and professional colleagues to quickly identify symptoms and potential cases of Covid-19 through timely diagnostics and vigilant observation.
By adopting a proactive approach, we aim to ensure that any individuals who may be affected are swiftly referred for the necessary medical attention and treatment. This allows for prompt intervention, minimizing any potential risks to the health and wellbeing of service users, staff, and the wider community.
We remain committed to adhering to the highest standards of care, continually reviewing and refining our practices to align with the latest public health guidance and recommendations, thereby ensuring that those in our care receive the most appropriate and timely support.
Domiciliary Care Service
City Care Providers (CCPs) specialises in live-in person-centred care services including Personal Support in Supported Living Services/ accommodation. The scope of our service includes dementia care, personal care, respite and support for physical disabilities and mental health conditions for adults under or over 65 years.
We provide home care and support that is safe and comfortable, giving an opportunity to our service users to live independent lives in their own homes.
We offer a 24/7 live-in care service that is tailor-made to suit service-user needs and individual preferences. Our quality domiciliary service provided by skilled and workers compassionate workers addresses all the needs of service users.
Night Care and Waking Night Support
Our care and support staff are properly trained and have acquired requisite knowledge, skills and competences to deliver the desired service. Service needs assessment and service-users’ lifestyle will determine how we craft best packages to support service users’ needs and care.
Live-in-Care Service
Our night care assistants sleep at the property for a minimum of eight hours during the night. Even if they are off the site, they can be called at any time to address any unforeseen incidence.
When you do not require regular support but feel uncomfortable when left alone throughout the night we offer you best service to address issues of sleep deprivation and anxieties. Quite often, this is the case when service users have the need for companionship and support.
Night care and support help you to remain healthy and happy.
Compassionate Care
Given the insurmountable life challenges of age and the inability to care and provide for oneself, CCP addresses this by providing a caring and companionate service where regular visits are made to homes of service users.
We provide you with reliable and trustworthy support workers who will make it possible for you to go shopping or visit your relatives and friends anywhere you need to go for social incursions.
Our compassionate services are meant to help you live happy, healthy and stimulating lives in the comfort of your own homes.
Promoting Independence at Home
Our services provide for maintenance of good mental and physical fitness at any age. We make sure a dedicated support worker attends to your needs and helps you to live an independent lifestyle so that you are able to participate in local physical activities. You will be supported in making simple exercises in your home.
Among others, our daily routines include: -
• preparing meals - breakfast, lunch and serving drinks and helping with eating and drinking
• picking up prescriptions, servicing or prompting to take prescribed medication
• help and support with toileting and using continence aids
• washing, dressing, bathing and helping when preparing to sleep
• helping with managing money and payment of bills as per recommendations of family or guardian recommendations and helping with health-related tasks according to medical practitioners or community nurses recommendations
• companionship care and general supervision
• maintaining personal appearance and hygiene such as teeth brushing
• helping and supporting with toileting and using continence aids
• helping with eating and drinking routines
• shopping – going out shopping with service user or on their behalf
• collection of prescriptions and also helping with collections of pensions
• helping with getting out of bed in the morning
• servicing or prompting to take prescribed medication
• social interactions - getting out of the house and meeting friends
• helping with getting settled for the evening and going to bed
