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Cerno Thames Ltd

KT1, Kingston upon Thames

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About

I'm an independent professional mediator who is both CEDR (Centre for Effective Dispute Resolution) and CMC (Civil Mediation Council) accredited and has undertaken more than fifty mediation and conflict coaching cases. I mediate a wide range of workplace and commercial disputes for public authorities, universities, schools, local businesses and private individuals. I also mediate in neighbour and community disputes.

18 hour response time

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Reviews

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Q&As

Being a mediator is a passion and a privilege. Each day I get to work with people in Oxford, London and the Thames Valley and around the world, to help them better manage and resolve disagreements and disputes so they can get back to focusing on what’s important to them, whether that be their family, community, colleagues or their business.

I enjoy speaking with people and helping to improve their current workplace, commercial and community relationships and help them reach resolution and implement solutions that last.

Because my mediation style is thoughtful, respectful and undertaken with care. I adopt a calm conversational approach to dispute resolution, providing parties with the time and space to speak, listen, think and reflect upon what is being said, in order to seek resolution.

Workplace Mediation
‘Kevin has completed several workplace mediations for Oxford Brookes so far this year, and the feedback from parties is consistently good. In each case Kevin has helped parties move their situation along towards resolution and helped them improve their working relationship.’ People Manager, Oxford Brookes University. Summer 2024.


Private Civil/Commercial Mediation
‘….wanted to say thank you for all your help…. really didn't think we were going to get anywhere (in the dispute with the builder). Really glad I reached out…’ Homeowner, Thames Valley. Summer 2024.


Conflict Coaching
‘I called Kevin during a difficult conflict dispute situation I was trying to resolve in my international team at work, and we worked together over several sessions on finding a way through it and handling all the different people. Kevin understands people at their best and worst and he understands different situations and contexts. He gets it. I saved hours of worry and stress, and so did the co-workers involved. I wouldn’t hesitate to recommend Kevin for workplace mediation, training and coaching in disagreements and disputes. We work together and coach regularly now’.
Senior Director, International health-sector organisation, Nairobi, Kenya. Spring 2023.

'Kevin is an awesome negotiation coach! He is very knowledgeable about his area of expertise, and is also great at breaking complex concepts and making this area of study approachable. I would definitely recommend working with him for any contract negotiation, business dispute, or just general negotiation… I can't recommend working with him enough’.
Manager in Legal Services sector, Los Angles, California. Spring 2024.

I can provide services online, in-person or on a hybrid basis, anywhere in the world (please ask for a travel quote)

Services

Conflict and Dispute Resolution - professional intermediary services between workplace parties, commercial parties and/or community parties, that are negotiation, facilitation and mediation, to explore, reach resolution and implement solutions that last.

Executive Coaching - for individuals on a 121 basis, in negotiation, mediation, dispute and conflict management with co-workers, neighbours, businesses.

Bespoke in-company training - for groups/teams, in negotiation, mediation, dispute and conflict management with co-workers, clients, customers and businesses.

For business people and founders/co-founders. Advice, guidance and support to resolve difficult or complex business situations with staff/teams/clients/supply-chain in real-time.

1. Workplace Mediation
‘Kevin has completed several workplace mediations for Oxford Brookes so far this year, and the feedback from parties is consistently good. In each case Kevin has helped parties move their situation along towards resolution and helped them improve their working relationship.’ People Manager, Oxford Brookes University. Summer 2024.

2. Conflict Coaching
‘I called Kevin during a difficult conflict dispute situation I was trying to resolve in my international team at work, and we worked together over several sessions on finding a way through it and handling all the different people. Kevin understands people at their best and worst and he understands different situations and contexts. He gets it. I saved hours of worry and stress, and so did the co-workers involved. I wouldn’t hesitate to recommend Kevin for workplace mediation, training and coaching in disagreements and disputes. We work together and coach regularly now’.
Senior Director, International health-sector organisation, Nairobi, Kenya. Spring 2023.