CareService24, we believe that care should begin in the home. That’s why, for more than ten years, we’ve specialised in delivering support and care to those in need in the comfort of their own homes, as well as care staff to residential homes throughout Dorset.
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Verified business
7 customer reviews
Marlene Silva
I would like to share how I’m satisfied to be a part of Care Service24, for around 16 months now and has a care worker on my previous experiences, I can’t find the right words to say thank you to the company when they give me the opportunity to be on board and part of this great team from the top management to all the ones I work every day, they always take care of the customer and all of us and also always there giving us the tools and proper training and let us to do an extra mile if the customer needs to deliver the best and a fair service to everyone, and today after this time I still happy to stay with this great company and carry on doing the best job I can do for all costumers, and definitely with the recommendation to anyone comes along will be in good hands.
Many thanks.
Marlene Silva
Reply from Careservice24 Home Care and Live-in care provider
Dear Marlene, Thank you so much for sharing such kind and thoughtful words about your experience with Care Service24. It truly warms our hearts to hear how satisfied and happy you are to be part of our team for the past 16 months. Your dedication to going the extra mile for our customers and your commitment to providing the best possible service make a huge difference, not just for the people you care for but for the entire team. We’re grateful for your recognition of the support and training we provide, as it’s our goal to empower every care worker to thrive in their roles. Having compassionate and skilled professionals like you onboard is what makes our mission achievable every day. Thank you again for your hard work and for recommending us so highly. We’re proud to have you with us and look forward to continuing this journey together. Best regards, Alex Care Service24
Claire
I was recommended this service from a neighbour, their husband has carers visiting a few times a day and he spoke so highly of them that when it came time to look for my own care I came straight to Care Service and I have not been dissapointed. They are very kind and caring and nothing is too much trouble for the team! Amazing group of carers More...
Reply from Careservice24 Home Care and Live-in care provider
We really appreciate your kind words! It’s great to hear that our team has been able to provide the care and support you were looking for. We're always here to help and ensure you feel well cared for.
Heather
I met with one of the ladies from the office recently to talk about care for my father. Our family are new to the process and they were so helpful and took as much time as we needed to answer questions and guide us. Couldnt be happier with how well they responded to our needs, 10/10 More...
Reply from Careservice24 Home Care and Live-in care provider
Thank you for your kind words! We're so glad we could assist and provide the support your family needed.
Vicky
I have worked at Careservice24 for three and a half years now. I started as a support worker, where I always felt supported by the team, they listened well and supported my growth as a support worker. I then progressed, after encouragement from management, to become a Care Co Ordinator. They recognised and nurtured qualities in myself to become successful in that role. They have given me great guidance and training, and have supported my desire to further my career, with providing extra training and opportunities for growth. The reason I have given them a five star rating is because I have witnessed how they go above and beyond to support the clients and the staff. It really is a great company to work for, I am very happy in my work. More...
Reply from Careservice24 Home Care and Live-in care provider
Thank you so much for your kind words! We’re thrilled to hear about your growth from support worker to Care Coordinator and are glad you’ve felt supported along the way. Your dedication means a lot, and we’re proud to have you on the team. Thanks again for the five-star rating and for being such an important part of Careservice24!
Kloe
Everyone was very helpful and reassuring, I would recommend to anyone looking for a live in carer
Reply from Careservice24 Home Care and Live-in care provider
Thank you for your recommendation! We're happy to know you felt supported, and we appreciate you sharing your experience with others.
Mario
Great care company and great community carers. Very approachable and friendly office staff. Highly recommended.
Reply from Careservice24 Home Care and Live-in care provider
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you've had a positive experience with both our carers and office staff. Providing approachable and friendly service is at the heart of what we do, and it’s great to know we’ve met your expectations.
Lynet Mhunduru
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What do you love most about your job?
As a Careservice24 we love helping people improve their quality of life by providing support and care that makes a real difference in their daily lives.
What inspired you to start your own business?
We were inspired to start Careservice24 because we saw the need for personalised, compassionate care that helps individuals maintain their independence and dignity at home. We wanted to create a service that truly puts clients first and makes a positive impact in their lives.
Why should our clients choose you?
Clients should choose Careservice24 because we offer personalised, compassionate care tailored to each individual’s needs. Our team is dedicated to ensuring comfort, safety, and well-being, allowing clients to maintain independence while receiving reliable, high-quality support in their own homes
Can you provide your services online or remotely? If so, please add details.
Our services are focused on face-to-face visiting care to ensure personalised, hands-on support for our clients. We believe that in-person care allows us to provide the highest level of attention, assistance, and companionship that our clients need to maintain their independence and well-being.
What changes have you made to keep your customers safe from Covid-19?
To keep our customers safe from COVID-19 use of personal protective equipment (PPE), enhanced sanitation practices, and social distancing where possible. We also stay updated with the latest health guidelines to ensure the safest care environment for our clients.
Personal Care Services
Assistance with Bathing and Showering: Helping with personal hygiene, whether that means assisting with full baths or ensuring clients feel comfortable during showers.
Dressing Assistance: Helping individuals get dressed each day according to their personal preferences and needs.
Toileting and Incontinence Support: Assisting with bathroom needs, including support for individuals with incontinence or catheter care.
Grooming and Hygiene Support: Includes hair brushing, shaving, oral care, and more to help individuals maintain their personal hygiene.
Mobility Assistance: Helping individuals move around the home safely, whether using a wheelchair, walker, or other mobility aids.
Medication Management
Medication Reminders: Caregivers ensure clients take their medication on time, reducing the risk of missed doses or incorrect usage.
Medication Administration (where regulated): Trained professionals can administer prescribed medication or assist with eye drops, and more as required.
Meal Preparation and Nutrition
Meal Planning and Cooking: Preparing healthy, balanced meals according to specific dietary requirements or preferences, such as low-salt, diabetic-friendly, or vegetarian diets.
Feeding Assistance: Helping clients eat their meals if they have difficulty using utensils or maintaining coordination while dining.
Companionship and Social Engagement
Friendly Conversation and Emotional Support: Caregivers provide companionship to reduce feelings of loneliness and isolation, often engaging clients in conversations, hobbies, or activities of interest.
Accompanying Clients to Social Events and Appointments: Offering support for outdoor visits, such as attending social gatherings, medical appointments, or shopping trips.
Engaging in Cognitive Activities: Supporting mental stimulation through activities like puzzles, reading, memory exercises, or music therapy.
Household Support and Domestic Services
Light Housekeeping: Assisting with everyday chores such as dusting, vacuuming, laundry, and general tidying to ensure a clean and safe home environment.
Laundry and Ironing: Washing, drying, and folding clothes as needed, including changing bed linens and other routine laundry tasks.
Grocery Shopping and Errands: Providing assistance with shopping for groceries, picking up medications, and running other necessary errands.
24-Hour Care and Live-In Support
24-Hour Supervision: For clients needing round-the-clock care, a dedicated team of caregivers ensures consistent support day and night, which is ideal for individuals with advanced medical conditions or those recovering from surgery.
Live-In Care: Caregivers reside with the client to offer personalised, ongoing care, providing peace of mind to family members and enabling individuals to stay in their homes longer.
Respite Care for Family Caregivers
Temporary Relief for Primary Caregivers: This service provides family caregivers with short-term relief, allowing them to take breaks from their caregiving duties while ensuring their loved one continues to receive high-quality care.
Bespoke Care Plans
Individualized Care Plans: Each service is tailored to the unique needs of the client, allowing for flexible scheduling, specific preferences, and personalised routines. Care plans are frequently reviewed to ensure they evolve with the changing needs of the individual.
