Caremark Liverpool – Compassionate, Professional, and Tailored Home Care Services
At Caremark Liverpool, we pride ourselves on providing exceptional domiciliary care services that empower individuals to live independently and with dignity in the comfort of their own homes.
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8 customer reviews
Lisa Cadman
Caremark support my mum. They are always available to review the situation and are open to suggestions from the family. They treat mum with respect and the care the provider is appropriate.
Reply from Caremark Liverpool
Thank you, Lisa! We're glad to hear your mum feels respected and well cared for. We appreciate your feedback and are always here to support you. Best wishes, The Caremark Team.
Jamie
Caremark stepped in and helped my nan at very short notice nabeel was the best he got my nan care that she needed on Christmas eve, i honestly dont know where we would be if it wasnt for nabeel and my nan is happy now she has professional carers who actually care for there clients also the carers are all lovely they make nan smile and they are trying best with her again if it wasn't for nabeel I don't know where nan would be also lottie thankyou for taking my original call precissila thankyou for coming out amal always has a smile and makes nan smile thomas chloe shelter and lister saj leither and lynette are all good and dedicated with my nan and show care towards her also thankyou for being here at my nans most lowest point of her life 😊 we do appreciate everything you are all doing
Reply from Caremark Liverpool
Thank you for your kind words! We're so glad we could support your nan, and we’ll pass on your thanks to the team. Your appreciation means a lot! 😊
Colin
excellent personal and professional care with a sense of humour
Reply from Caremark Liverpool
Thank you, Colin, for your fantastic review! We're so glad you appreciated the care and sense of humour from our team. Your feedback means a lot to us!
Irene Marshall
I have been a client for 18 months , I am wheelchair dependant and have 5 calls every day. Punctuality is very important to me and their record on this is excellent even in bad weather and traffic problems. Every week I receive a rota with the time and name of the carer. This is very important , reassuring and gives me a sense of control. The care I get is first class; carers are respectful, approachable and sensitive to my needs. They are willing to do any tasks I ask. When I need to contact the office for anything, the call is immediately answered and staff are friendly and helpful. there are times when I request an extra call and this is without exception accommodated. The on-call service at evenings and weekends is also very helpful and efficient . I am giving excellent rating on all aspects. Caremark are enabling me to live independently since losing my mobility More...
Reply from Caremark Liverpool
Thank you for your wonderful review! We're thrilled to hear that our punctuality, weekly rota, and dedicated carers have made such a positive difference in your life. Supporting your independence is at the heart of what we do, and it’s great to know our office and on-call teams have been helpful and accommodating. Thank you for trusting Caremark—we’re proud to provide the care you deserve.
Lisa Christie
Home & Domiciliary Care
Caremark started to look after my parents a couple of weeks ago and so far have been excellent. The carers we have coming in and out are all very friendly, caring and professional, but what makes Caremark stand out for me is the way they engaged before we went ahead - taking lots of time to really find out what we needed, and putting mum and dad's mind at ease. They are super efficient too in their back office, which takes a lot of pressure off. They always respond quick and are meticulous at feeding back to us on anything concerning at "home". More...
Reply from Caremark Liverpool
Thank you for your lovely review. We’re thrilled to hear your parents are happy with their care and that our team has been friendly, professional, and supportive. It’s great to know our effort to understand your family’s needs and keep you informed has made a difference. We truly value your trust and look forward to continuing to provide excellent care.
Donald
Home & Domiciliary Care
A very caring and professional attitude with a thorough assessment procedure covering all aspects of needs well done and the carer looking after my wife was very understanding and caring good job done
Reply from Caremark Liverpool
Many thanks for your wonderful review, we will pass on your kind words to our care and support team.
Tim Innocent
Home & Domiciliary Care
Very quick response to the enquiry and setting up the service.
Reply from Caremark Liverpool
Thank you Tim for your review, it's much appreciated.
Ann Curran
Home & Domiciliary Care
Fast response, professional help provided quickly.
Reply from Caremark Liverpool
Thank you Ann, that is greatly appreciated.
What do you love most about your job?
At Caremark Liverpool, what we love most about our work is the opportunity to make a real, positive difference in people's lives every single day. Seeing our clients regain confidence, independence, and joy through the support we provide is incredibly rewarding.
We also cherish the relationships we build—not just with our clients but with their families and the wider community. Knowing that we are a source of comfort and support during challenging times is both humbling and inspiring.
Ultimately, it’s about the small moments—sharing a laugh, seeing a smile, or simply being there to lend a helping hand. These moments remind us why we do what we do and make every day worthwhile.
What inspired you to start your own business?
At Caremark Liverpool, our inspiration came from a deep desire to make a difference in the lives of those who need support the most. We recognised a growing need for compassionate, high-quality, and truly personalised care in our community—care that treats people with dignity and empowers them to live fulfilling lives in their own homes.
Starting our own business allowed us to bring our vision to life: to create a service built on compassion, integrity, and professionalism. We were inspired by the opportunity to not only meet a critical need but to exceed expectations, providing care that families can trust and rely on.
It’s incredibly fulfilling to see the impact our work has on the lives of clients and their families. That inspiration continues to drive us to grow, innovate, and deliver care that makes a meaningful difference every single day.
Why should our clients choose you?
Clients should choose Caremark Liverpool because we are committed to delivering care that is not only professional and reliable but also deeply personal and compassionate. Here’s why we stand out:
Tailored Care Plans: We take the time to understand your needs, preferences, and goals, creating a personalised care plan that fits your unique situation.
Exceptional Care Team: Our carers are highly trained, compassionate, and dedicated to providing the highest standard of care, treating every client with dignity and respect.
Consistency You Can Trust: We prioritise continuity by matching clients with carers who truly understand their needs, building meaningful and lasting relationships.
Flexible and Responsive: Life can be unpredictable, and we’re here to adapt to your changing needs with a flexible approach that ensures you always feel supported.
Local and Community-Focused: As a trusted local care provider, we’re deeply committed to the Liverpool community, offering a personal touch that larger organisations can’t replicate.
Commitment to Excellence: Our services are guided by our core values of compassion, integrity, and professionalism, ensuring that we exceed expectations every step of the way.
Choosing Caremark Liverpool means choosing a care provider that treats you and your loved ones like family—because we believe everyone deserves to live with comfort, independence, and peace of mind.
Can you provide your services online or remotely? If so, please add details.
Yes, Caremark Liverpool offers some services online or remotely to provide flexible support tailored to individual needs. While our primary focus is on delivering in-home care, we understand the importance of offering remote options when appropriate.
Our remote services include:
Wellness Check-Ins: Regular phone calls to ensure clients feel supported, offering companionship, reminders, or guidance as needed.
Medication Reminders: We can provide scheduled reminders via phone calls to help clients manage their medications effectively.
Care Coordination: Remote communication with families to discuss care plans, progress updates, and any adjustments required for the client’s care.
Our aim is to ensure continuity of care, even when in-person visits are not possible or necessary. Contact us to discuss how our remote services can complement your care needs.
What changes have you made to keep your customers safe from Covid-19?
At Caremark Liverpool, the safety and well-being of our clients and staff have always been our top priority. In response to Covid-19, we implemented comprehensive measures to ensure everyone remains safe while continuing to deliver high-quality care:
Enhanced Hygiene Protocols: Our carers follow strict hygiene practices, including frequent handwashing, the use of hand sanitisers, and rigorous cleaning of frequently touched surfaces.
Personal Protective Equipment (PPE): All staff are equipped with appropriate PPE, including gloves, aprons, and masks when required, to minimise the risk of transmission.
Regular Testing: We adhere to testing protocols to ensure our team members are healthy before entering clients’ homes.
Training on Infection Control: Our carers receive ongoing training to stay informed about the latest Covid-19 guidelines and infection prevention measures.
Social Distancing Where Possible: We maintain social distancing during non-essential interactions and adapt care plans to minimise risk while ensuring clients’ needs are met.
Vaccination Support: We encourage and facilitate vaccinations for our staff and clients, supporting the wider community effort to combat Covid-19.
Remote Services: For clients who can benefit, we offer remote check-ins to reduce in-person contact without compromising care quality.
These measures reflect our commitment to providing safe, reliable, and compassionate care during challenging times.
Assist to Access the Local Community
Support with shopping; Support to Access Leisure and Community Activities; Attending Day Services; Using Public Transport; Road Safety; Travel Training; Planning and Organising Social Events
Being Safe In and Around the Home
Mobility Support; Getting Up and Going to Bed; Falls Prevention
Developing and Maintaining Personal Relationships
Communication Support; Developing Friendships and Social Networks; Visiting Family and Friends
Maintaining a Habitable Home
Support with Housework; Making Bed (including laundering); Ironing
Maintaining Personal Hygiene
Support with Personal Care; Support with Dressing and Undressing; Support with Laundry; Continence Care; Mouth Hygiene; Monitoring of Skin Integrity
Managing and Maintaining Nutrition
Support with Preparation of Meals; Planning Food Shopping; Support with Eating/Drinking; Healthy Eating; Making Drinks; Monitoring of Intake
Medication Management
Full Administration of Medication; Medication Prompts; Applying Topical Treatments; Assist with Medication
Work and Learning
Accessing Work; Accessing Places of Learning
Money Management
Support with Budgeting; Support with Paying Bills; Accessing a Bank or Cash Machine; Making Purchases; Claiming Benefits; Keeping Money Safe
Health & Wellbeing
Health Promotion; Support to Book and Attend Appointments
Respite Care
Respite care is designed to give carers a break for a limited period of time. Someone else provides care so the carer can go on holiday, attend to everyday activities or just relax. Sometimes a carer might need emergency respite care if, for example, they get sick or need to go to hospital.
Companionship Sitting Service
The Companionship Sitting Service is able to provide support for people who may be feeling lonely and/or socially isolated.
Emergency Out of Hours Systems
24 Hour Care (Live-In)
24 hour home care is a personalised service that allows you or your loved one to receive tailored specialist support that matches their current lifestyle and routine
Night Care
Overnight care is when an expertly trained carer stays in your home overnight to meet your normal activities of daily living
There are options of a sleep-in carer, waking night carer and working night carer. The decision of what type of carer you require should be based on your needs.
Key Holding Service
Key Holding is a service that put simply, protects and supports you and your home. It requires us to keep a spare key to your home safe, to assist during an out of hours call out, or if the primary key becomes lost or stolen
