Arm2Arm is a CQC registered Homecare service. We aim to support people to regain and maintain their confidence and independence with a combination of both emotional and health and social care support.
At Arm2Arm support services we believe that person-centred care moves away from professionals deciding what is best for an individual, and places the service user at the centre, as an expert of their own experience.
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2 customer reviews
Elizabeth O’Toole
Home & Domiciliary Care
I’m very happy with Arm2Arm. They have given me the opportunity to be able meet up with friends, have lunch and shop. I’m happy with the care they provide for my husband.
Reply from Arm2Arm Support Services
Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to know your experience with our service has been positive.
Jenny
Excellent service, provided palliative care for my mum when she was in her last days with cancer. I couldn’t fault the service, my mum was well looked after and she was treated with dignity and respect and had companionship at all times.
Reply from Arm2Arm Support Services
Thank you for sharing your experience with us! We appreciate your feedback and are thrilled you were happy with our service. Your satisfaction is our top priority.
How long have you been in business?
Arm2Arm has been operating for almost a year. Though we haven't been operating for long as a business, since operating we have had positive feedback from our customers and staff and we have continued to grow as an organisation.
Do you bring your own equipment and supplies?
If we are cleaning we usually ask our service users their preference-if they prefer us to bring our cleaning supplies we facilitate this.
What do you love most about your job?
Making a difference in our service users lives is rewarding-seeing an individual who had lost hope in regaining/maintaining their independence being able to achieve this and how this is empowering for them is what we love most about the service we provide.
What inspired you to start your own business?
As a mental health nurse by profession-I have had a lot of experience of working and supporting people with different needs, some which have been complex. My speciality being supporting patients with dementia diagnosis- I nursed individuals in care settings/hospital settings who through no support at home ended up in a care settings, some with needs that could have been easily managed in the comfort of their own home but due to lack of support within their home they were left with limited choice of where they could receive the support and care they required.
It was heart-breaking to see how the change of environment from being in the comfort of own home to a new setting could have a negative impact on an individual and how they can suddenly deteriorate. For me that was what inspired me to get into homecare business-if I could support an individual to remain in the comfort of their own home for as long as I can manage to support them in that environment, I would have made a great achievement.
Why should our clients choose you?
Quality service is at the heart of what Arm2Arm Support services deliver. We work collaboratively with our service users, making sure that they are involved in every part of their care.
Service user experience is at the centre of our service delivery, we listen to the voice of our service users and act upon their feedback to ensure that we have a continued approach to improving our services.
Can you provide your services online or remotely? If so, please add details.
We can provide our service remotely or online depending on our service user choice.
What changes have you made to keep your customers safe from Covid-19?
We have an Infection Control Specialist within our organisation
Infection Control training is a mandatory training for all staff
We have daily huddles to discuss any risks i.e. staff unwell with respiratory symptoms are advised to stay at home until well, if supporting service users with respiratory symptoms staff are equipped with appropriate personal protective equipment.
We support our service users with keeping safe, wearing a mask if unwell, environmental cleaning to mitigate of spreading the infection.
Home Care Service
Companionship
Personal Care- dressing, bathing, oral hygiene
Infection control
Cleaning
Cooking
Nutritional needs-eating, drinking
Continence requirements-toileting
Mental Health Support
Engage service users in social activities
Escort/support with attending hospital appointments
Manual handling-using hoist, stand aids
Support with medication and other health related activities
Maintaining safety around the home-safety checks
Catheter care
Hospital visits
