Founded in July 2000 following several years experience in running a cleaning franchise. Gary & Karen specialise in the maintenance and cleaning of various different types of upholstery, carpets, curtains and rugs. Their services extend to carpet fitting and stretching, carpet repairs and restoration.
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180 customer reviews
Sharon Hemingway
Very helpful and friendly. Replaced a reasonably large patch of carpet (120 by 30cm). Completed the job professionally and Matthew took his time to ensure all is as it should be. Thank you
Reviewed on Google Maps
Clare Wilders
Excellent work. Lovely man and great service. We now have a clean couch.
Reviewed on Google Maps
Alucard120392
Had my carpet cleaned today at 3.30 by Matthew a genuine lovely guy who knew what he was doing and left our 10year old carpet looking brand new. Cannot fault this company at all and would highly recommend them to anyone looking to get their carpets cleaned. More...
Reviewed on Google Maps
Ashling Saunderson
5* service as always. Matt always makes our carpets look good as new. Never use anyone else.
Reviewed on Google Maps
Milli Keeler
Great experience from start to finish- booking was easy, Matt arrived promptly and got straight to work- our cleaner was cleaning our house at the time and our 18mo running around so wasn’t the easiest for him to get the job done- but everything looks great and we are really impressed. We will definitely be using North Star again :) More...
Reviewed on Google Maps
Duncan Gauld
Had our stair carpet cleaned fantastic job done looks like new again
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Paul Ralph
Very efficient service. Matt work extremely hard our very large and difficult to clean sofa which came up nice and clean.
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Jacqueline Russo
I would definitely recommend North Star. They were very professional, helpful and a pleasure to have in our house.
Reviewed on Google Maps
Elisabeth Curry
Very pleased with the service. Matthew arrived a little early and got straight on with the job. He was very hardworking, professional and pleasant.
Reviewed on Google Maps
Samuel Okwuada
Lovely job done by 2 lovely fellows. Got appropriate advise before they started and got all the stains out. Will be back again.
Reviewed on Google Maps
Claire Lewis
Very easy to book an appointment. Matt arrived before time and was very friendly. He did a great job on the rug. Very professional left room clean. He took photos whilst here to get a quote for cleaning my sofas. More...
Reviewed on Google Maps
Helen Harvey
Owners nice people, but of end of tenancy clean was very poor, I had to call them back and then ended up cleaning the bath and shower myself, plus round light switches, skirting boards etc. I suggest they make a visit to check the clean has met standards. More...
Reviewed on Google Maps
Andrea Marshall
Matthew cleaned all of the carpets in my house yesterday and I'm absolutely thrilled with the result. Matthew was entirely professional; he was super-friendly, courteous and tidy, and explained every step of the process to me. He worked incredibly hard to clean my carpets to a very high standard, and I will definitely be using North Star next time they need a clean. More...
Reviewed on Google Maps
Sara Collins
Very professional, friendly and polite Very pleased with the carpet, looks new again Thanks Matt Will definitely use again
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Karen Little
Great experience. From booking the clean, paying the deposit and all elements of the cleaning the service was first class. We had a couple of stubborn stains and the advice and help we received from the operative were very helpful indeed - would recommend. More...
Reviewed on Google Maps
Darren Green
Great Service from the team at North Star Cleaning. Tony worked his socks off and did a brilliant job.
Reviewed on Google Maps
Liz dawes
Efficient, friendly service. Stains removed from carpet and three piece suite and all looking very clean. Only problem is I'm banning anyone from sitting in my lounge now as I want to keep it sparkling clean now!!
Reviewed on Google Maps
Tracey Wenham
Excellent service. Karen was really efficient, friendly and polite prior to clean and the guys have done an excellent job putting in their all. They were very efficient, friendly and polite More...
Reviewed on Google Maps
Barrie Beeson
Excellent job done. From booking through to completion of cleaning. Helpful and friendly.
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Ben Williams
Great service, friendly cleaner and a smashing job
Reviewed on Google Maps
denise quigley
Excellent service and lovely man who cleaned my carpet.
Reviewed on Google Maps
phil severs
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Lynne O'Brien
Brilliant company to deal with. All staff I dealt with from booking thr cleaning to then getting it done were exceptional. They really care about their customers. The result after the clean was amazing. I can't recommend their services enough and would give 10 stars if I could! Thank you 😊 More...
Reviewed on Google Maps
DottiesBengals
They did a wonderful job on my carpets. Both guys were really friendly and helpful - also were great with my Bengal cats. Highly recommended.
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Charlotte Whitaker
The team did a wonderful job on our hallway carpet, dining chairs and sofa. With 2 dogs and a 2 year old they had got so grubby and now look brand new!
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Richard Inniss
Impressed by hard working friendly member of your team . Very satisfied .
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joan hawkins
Job well done, friendly service
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Nick Trevelyan
Friendly cleaner. Did a good job, very happy.
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Rebecca Cansdale
5* So pleased with North Star Cleaning. My sofas came up beautifully and both guys were very friendly and professional. Will definitely be using again.
Reviewed on Google Maps
Edward Pitt
Matthew was extremely professional and did an amazing job. Recommended.
Reviewed on Google Maps
Zoe Fryday
North Star provided a seamless service from start to finish. Matthew did an excellent job repairing my carpet. He worked efficiently, and was friendly and polite at all times. It was hassle-free experience and I'm very happy with the results. Thank you! More...
Reviewed on Google Maps
Zulal Osman
Amazing!!! My carpets were terrible and they've turned out better than expected. Gentleman was so good, professional and considerate. Would deffo use again.
Reviewed on Google Maps
Lee Masters
Excellent service, carpets looked lovely and clean. Highly recommended
Reviewed on Google Maps
Steve Kennewell
Wonderful service from Matt, really helpful & knowledgeable (and not just the cleaning part!!). Carpets look excellent, I will certainly use again. Top service and worthy of the 5* review!! More...
Reviewed on Google Maps
Jack Marriott
Reviewed on Google Maps
K I
Excellent service. Matt arrived on time. He did a brilliant job of both my carpet and sofas. He was courteous and friendly. I can see a difference in both the carpet and the sofas although they are still drying. More...
Reviewed on Google Maps
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Reviewed on Facebook
will heywood
Matt , cleaned our leather suite . First time its been professionally cleaned in 7 years . And it now looks amazing . Matt did a great job , would definitely use and recommend this company again.
Reviewed on Google Maps
Amelia Stewart
Recently used North Star cleaning for a carpet repair. Friendly team who carried out the work to a really high standard. Highly recommend and will definitely use them again. Thank you! More...
Reviewed on Google Maps
Becky Sykes
Brilliant friendly service from start to finish . My carpets look and smell great , my stairs look like new . Matthew was amazing , so friendly and respectful of my property he done a great day . Would highly recommend this company More...
Reviewed on Google Maps
Deborah Turner
Brilliant service. Matthew was excellent. Really helpful and very quick and efficient. Carpets look brand new.
Reviewed on Google Maps
Shahida Ahmod
Very fast and efficient and friendly
nicola pitman
Had carpets cleaned today and was very happy with the service and quality of the work . Will definitely use again
Reviewed on Google Maps
Liv Kimber
Had our carpets cleaned by Matt who done a brilliant job.
Reviewed on Google Maps
Santhosh ML
I hired this company via Facebook Ads and the booking was quite easy and simple. Matt did a great job cleaning carpets in three rooms and was very professional.
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John Speller
Amazing job you patched my worn carpet amazing thank you
Reviewed on Google Maps
Cj Parker
Great service from a brilliant company.
Reviewed on Google Maps
Tracie Makepeace
Matthew did a fantastic job on my two sofas, hall way and through lounge carpet. I highly recommend!
Reviewed on Google Maps
Jackie Kranz
This is my honest review. I don’t normally take any advertising seriously on Facebook. There are so many scams. I was interested in having my carpets cleaned so I looked into this company before booking an appointment. I was really happy to find this is a legitimate company. The booking was so easy. I booked with a lady called Karen who was very helpful and made an appointment for me. II did also speak to her husband I think his name was Chris He was also very helpful. On the day the man came. I’m sorry I can’t remember his name. He was very nice. He worked so hard. He explained what he was going to do throughout the appointment. He also gave us some good advice regarding our carpets. I could not be happier with this company or the man who cleaned our carpets. I would have no hesitation in recommending to anyone who would like their carpets cleaned. Thank you to everyone involved More...
Reviewed on Google Maps
kemi ojutalayo
Excellent service. From the inspection to carrying out the work. Matt was a star. Excellent job. Will highly recommend and use North Star Cleaning again.
Reviewed on Google Maps
What do you love most about your job?
I think the aspects of the job we most love is meeting different customers and being able to make a visible difference to their furnishings and fabrics and around the home and for them to be satisfied with the result.
What inspired you to start your own business?
Having run a franchise for several years we thought we could offer a more personal and attentive service rather than through a third party enabling us to build the reputation we wanted, giving us more freedom to expand and grow our clients.
Why should our clients choose you?
Having had many years experience in the cleaning industry and always taking pride in our work, we like to offer the customer a really high standard of service but without paying over the odds. We like to go that extra mile but being particular about our work and are always happy to answer any questions or provide estimates at no extra fee. We have many customers return to us year after year because of our honesty and workmanship.
What changes have you made to keep your customers safe from Covid-19?
We have ensured all of our staff are in receipt of vaccines and masks where required. All machinery is sanitised and disinfected after each use
Carpet & Upholstery Cleaning
We provide hot water extraction cleaning and specialist cleaning by hand to bring your carpets and furnishings back to life and smelling fresh and sanitised.
Carpet Repairs
We provide many repair solutions to combat heat damage such as iron burns, coal burns, hair straighteners, candle wax and much more.
We also provide a carpet restretching and refitting service where poor fitting or carpet uplift has taken place following building works, flood damage or boiler installations etc.
Hard Floor Renovation
We strip and seal hard floors such as Amtico, Karndean, Marble, Woodblock etc.
End of Tenancy Cleaning
We provide deep cleans to keep everything looking tip top in preparation for the sale of your home or end of rental.
