is a verified pro service provider Certificate of Excellence 2019 locationChatham, Kent

(19 Reviews)

Founded in July 2000 following several years experience in running a cleaning franchise. Gary & Karen specialise in the maintenance and cleaning of various different types of upholstery, carpets, curtains and rugs. Their services extend to carpet fitting and stretching, carpet repairs and restoration. Also very popular with their clients is end of tenancy cleans, builders cleans and sparkle cleans. They have acquired accreditations over the years such as Kent Trading Standards and TrustMark and are an advanced member of the NCCA. They provide free written quotations for both the commercial and residential customer and are fully insured.

  • 2 hires on
  • 2 hours average response time Reviews


Review of by Angela Coleman
5 28/03/2018 Angela Coleman

The best carpet cleaner I have ever had, knowledgeable, efficient and lovely . I can not recommend Gary and North Star Cleaning highly enough.

Review of by Lucy
5 14/03/2018 Lucy

Vet efficient, friendly and did a great job. Will use again.

Used this pro
Review of by John Elkingtpn
5 27/09/2017 John Elkingtpn

We always have Northstar come and clean the carpets and furniture because they are the best,they have been coming for years and Gary is always cheerful even if he did eat my Jaffa cakes.
John and Joy Elkington

Review of by Lucy
5 26/09/2017 Lucy

Very efficient and friendly. Good value for money. Have recommended to family.

Used this pro replied:
Thank you so much Lucy for your review. When you refer your friend or family don't forget to tell them you referred them when they book and you will receive twenty five pounds off your next clean!
Review of by Tracy Post
5 28/07/2017 Tracy Post

I called Northstar and unfortunately they were on a well earned break. Lovely lady took my number and said I would be called back on the 19th july.. at 9.05am karen called me, having only got in that day at 4am. Gary came to see me that afternoon & gave me a quote straight away -no hidden extras.They came today 28th July at 930am as agreed. I am totally amazed at how lovely my parents house looks. Old carpets have been cleaned and relaid for me & walls cleaned. The bathroom, kitchen and conservatory are now immaculate and someone can move in without having to clean etc. I can now put it up for sale knowing its as clean as my mum liked it to be. Thank you for a great caring friendly service. Gary was still wiping down "specs" as he was leaving. He even left me shoe covers to keep the carpets looking lovely. I would highly recommend this company. Thanks you so much for saving me the stress and time of cleaning my parents house.

Review of by Northstar Cleaning
5 18/05/2016 Northstar Cleaning

2 rugs cleaned one large and one small.

I have used North Star Residential and Commercial Cleaning Services for many years now, and there work is always excellent. Over the years I have had suites and carpets cleaned all to a great standard. I would not hesitate to recommend them. In fact I have done so again just this week. Karen is always very friendly and helpful on the phone when booking appointments and Gary as always very professional and it is a pleasure to do business with them. I have 3 cats and as any pet owners know dirty paw marks and animal hair are a nightmare but not for North Star Residential keep up the great work.

From: Mrs Karen Kelly, Maidstone. Work done: 15 March 2016





Ruth Kirkgoze — 5 starGrear friendly service .would definitely recommend. 3 of us in the same road had our carpets cleaned today all of us very happy. Thank you

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Brenda Castelino — 5 starThank you Gary for an excellent service. My shower is like new again. The carpets are really clean. I thought you would not be able to get the stains out but you proved me. The carpets were like new again.

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Jackie Hagan — 5 starThanks Gary - excellent job! Punctual and polite, and carpets look great!

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North Star Cleaning Thanks Jackie - pleasure to be of service.

April 24, 2014 at 7:19pm · Like


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Angela Brady Coleman — 3 star

Like · Comment · over a year ago · 11 Reviews ·

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Ruth Kirkgoze — 5 starGrear friendly service .would d

Review of by Mark Ivaldi
5 24/10/2015 Mark Ivaldi

When I needed all the carpets in my house to be cleaned in a hurry North Star went out of their way to get the job done for me in time. A very professional and friendly service.

Review of by Angela Davies
5 20/10/2015 Angela Davies

North Star have come to our rescue on many occasions and each time, the results have been amazing. No job too big or small - reasonably priced and very accommodating. Would recommend them and call them up every time I need deep cleaning done.

Review of by Melanie Stevens
5 20/10/2015 Melanie Stevens

The team are always cheerful, clean, tidy, prompt and professional.
Nothing is too much trouble and if a man can fix it, then Gary can!.
He can sort out burnt carpets from cinders from the fire to removing bird poo on a silk cream three piece suite only delivered 48 hours previously.
Oh and a lovely job done on re-fringing my hearth rug a treasured family heirloom.
I and my family always use North Star Cleaning and would recommend them to anyone.

Review of by Jackie Hagan
5 Jackie Hagan

Thanks Gary - excellent job! Punctual and polite, and carpets look great!

Review of by Maxine Barber Was Wyatt
5 Maxine Barber Was Wyatt

Thanx gary fantastic job done today il defo recommend you x

Review of by Caroline Lewsey
5 Caroline Lewsey

Great company very friendly gets the job done x

Review of by Wendy Liston
5 Wendy Liston

Excellent job repairing our cat scratched carpet, would definitely recommend.

Review of by Victoria Burns
5 Victoria Burns

Thank you Gary for coming round today, our carpet looks brand new!

Review of by Vicky Hawkins
5 Vicky Hawkins

Wow fantastic results my carpets r so clean and all marks have come out. Thank you.

Review of by Brenda Castelino
5 Brenda Castelino

Thank you Gary for an excellent service. My shower is like new again. The carpets are really clean. I thought you would not be able to get the stains out but you proved me. The carpets were like new again.

Review of by Simon Fowle
5 Simon Fowle

Just had the carpet cleaned and a clean of the house, absolutely fabulous job, cannot recommend them enough.

Review of by Clare Hudson
5 Clare Hudson

Wow! We've had our carpet cleaned today (very large living area approximately 10m x 7m) - we've been in our home for 3 years and this is the first clean it's had and with animals in the house (and all the nasty stains that come with them when they have 'accidents') .... you can picture the carpet not being in the best of conditions and with quite a few visible stains on it that I had failed to get out.

Anyway... along comes Gary and less than 2 hours later anyone would think we'd had a new carpet put down. Stains completely gone :) Wow! Wow!

So if anyone wants their carpets cleaned then, in my opinion, Gary's your man.
He's also a member of Checkatrade (another online site that has never let me down). Very competitively priced too.

Oh! One last thing.... Gary whistles while he works ... how lovely is that... when was the last time you heard someone whistling. :) :) :)

Great job Gary - thank you so so much.

Review of by Nikki Noos
5 Nikki Noos

Very happy with this service, the staff were friendly and professional and worked a small miracle, leaving a kid's yucky stained carpet looking as good as new! Definitely recommend these guys! �

Click to rate: Q&A

Company Q&A

What do you love most about your job?

I think the aspects of the job we most love is meeting different customers and being able to make a visible difference to their furnishings and fabrics and around the home and for them to be satisfied with the result.

What inspired you to start your own business?

Having run a franchise for several years we thought we could offer a more personal and attentive service rather than through a third party enabling us to build the reputation we wanted, giving us more freedom to expand and grow our clients.

Why should our clients choose you?

Having had many years experience in the cleaning industry and always taking pride in our work, we like to offer the customer a really high standard of service but without paying over the odds. We like to go that extra mile but being particular about our work and are always happy to answer any questions or provide estimates at no extra fee. We have many customers return to us year after year because of our honesty and workmanship.

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  • 2 hires on
  • 2 hours average response time

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