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info@northstarcleaning.co.uk logo
I

info@northstarcleaning.co.uk

Chatham, Kent

(37)
10 hires on Bark
‘19 Certificate of Excellence, 2019
info@northstarcleaning.co.uk logo
I

info@northstarcleaning.co.uk

Chatham, Kent

(37)
10 hires on Bark
‘19 Certificate of Excellence, 2019

About

Founded in July 2000 following several years experience in running a cleaning franchise. Gary & Karen specialise in the maintenance and cleaning of various different types of upholstery, carpets, curtains and rugs. Their services extend to carpet fitting and stretching, carpet repairs and restoration.

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Reviews (37)

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A
4 June 2020

Very professional and friendly over the phone.

M
20 March 2020

Matt was great, arrived on time, super friendly, talked me through what he had managed to do and why some stains couldn’t be cleaned.
Would recommend

D
13 March 2020

Excellent fast response, helpful and professional on the telephone and very efficient technician. Knowledgeable, friendly and did an excellent job.

M
14 November 2019

Top notch service.Gary and Matt were the most accommodating, friendly and professional pair I could ever wish to meet. They sorted out my carpet repair effortlessly. After accidentally burning a hole into the centre of a relatively new and large carpet, it was sorted in no time.I will say to anyone who buys a new carpet, DO keep any offcuts. These guys know a thing or two about how to use them to maximum effect.I can't even find where they made the repair now the jobs done. I keep looking...….. nope, still can't find it.Cheers lads, you've done me proud. Would recommend you to anyone.Keep up the awesome work. More...

J
1 November 2019

Had matt out to patch a piece of carpet in my front room with reminents of a matching rug, and the job is amazing! Can't even see the join or lines from the patch work. . Absolutely brilliant. Very happy and chatty man, would defo recommend him and North star cleaning! More...

J
28 October 2019

I have used North Star for many years and, once again, they cleaned my house and carpets perfectly. As always, they were courteous and professional and I will definitely use North Star again.

K
16 October 2019

We’ve just had our lounge/ diner carpet cleaned and it now looks like brand new also our kitchen has a karndean floor which had lost its shine again this looks like new. We thoroughly recommend North Star Cleaning. The staff are fantastic and friendly with nothing being too much trouble. They’re very knowledgeable and reasonably priced. We can guarantee you won’t be disappointed. More...

S
22 September 2019

North Star Cleaning pulled out all the stops for me as I needed to find out if I needed a replacement carpet ASAP due to a claim. He squeezed me in on a Saturday at very short notice and come and did what they needed to do very professionally. Thank you for your service More...

S
27 August 2019

Where do I start? 2 days after moving into our beautiful new home, the dog decided he didnt like the stair gate. He ripped the carpet from the threshold (photo attached) honestly have never been so upset! I found north star cleaning on Google, after thinking how am I going to replace over £1000 worth of carpet when we had just moved! the quote was reasonable, so friendly on the phone and reassured me he would fix it, I booked in straight away. Today, they arrived! both lovely men who went above and beyond to help me, even moving new carpet that was for a bedroom upstairs for me, as the delivery driver just dumped it! They repaired the carpet first which I was amazed with, then cleaned it. from the previous owners it was filth and its come up brand new, and smells lovely! The repair is barely noticable, it just needs wearing down to blend in more with the older carpet but we can live with that for now. Its 1000x better than a gaping hole eyesore. I will be rebooking for regular carpet cleans and hopefully not repairs! would defo recommend, friendly service! thank you so much once again! More...

H
9 August 2019

I called North Star cleaning to find out if I could get my front room carpet cleaned fairly quickly as my dog had unfortunately had an accident in there. I had tried myself to get rid of the stain but unsuccessfully.Karen was extremely helpful and did her best but could only find a date for days later which I booked. Luckily for me, Karen rearranged some of the appointments & changed to clean the following day from my initial call. Karen was extremely friendly & knowledgeable, She told me a little about the history of North Star and asked me if I had tried to clean the carpet myself. I was made aware that because I had treated the carpet With standard carpet cleaning solution that there was a possibility that the stain could’ve been bleached and therefore may not have come out.The next day by Gary arrived to cleanHe was punctual and very jolly and friendly and got to work immediately.Gary also had to treat another mark which he believed was wax and managed to get both stains out of the carpet. The carpet smell is lovely and the carpet looks just like new.Karen also then phoned me to make payment by telephone & I also booked in to have my carpets in the bedroom and sofa cleaned. Karen sent me an email to confirm the payment had been made and to confirm my second booking.Both Karen and Gary are very helpful, very efficient, very friendly and very good at their jobs.I have no hesitation in recommending North Star cleaning. More...

G
17 July 2019

After lots of plastering in our house, along with lots of hot people sitting on our sofas, they were sadly in need of a good clean! Managed to get my suite and wool rug done today - brilliant service! Gary was punctual and friendly and when he left, they looked as good as new. Happy to recommend North Star ⭐️ More...

V
10 July 2019

Karen has been really helpful in providing information about the services available and I decided to have my stairs/landing and front room carpet cleaned. On the day Gary and Matt came and were very professional and helpful in doing what needed to be done for the best clean possible. I was really impressed how much better the carpets looked when they were finished and I shall definitely be using North Star again! More...

A
10 July 2019

We needed a fairly small but conspicuous worn area of our carpet on one of our stairs repaired. Having provided photos and made enquiry through North Star website, we received a rapid response with advice and quotation for repair by email. This was augmented by a phone call (from Spain!) to arrange an appointment to do the job within the week. On the day, Gary arrived and did the work without fuss and to a high standard. Friendly, helpful and professional throughout. Would not hesitate to recommend for repairs. AW More...

B
30 June 2019

We have been customers of North Star for a few years now - and we keep coming back to them because theirs is a friendly and very professional service. They have cleaned our carpets, rugs and three piece suite over the years - and we have ALWAYS been delighted by the results! More...

S
30 June 2019

Always accommodating, friendly, professional, reliable and do a fab job!! Highly recommend to all

N
21 May 2019

We got North Star to clean the carpet on our stairs and landing, as well as a large rug in our living room. Wow!! I'm not exaggerating when I say that our carpet and rug both look like new again, our carpet has been completely revitalised and is so clean and fresh looking now. Likewise, the rug in our living room is beautiful and clean as well as being soft and bouncy once again. Such a professional service from North Star and fantastic value for money, will definitely use them again, highly recommended. More...

J
31 August 2018

First class service, very happy with results, would recommend

J
23 July 2018

Thanks Gary - excellent job! Punctual and polite, and carpets look great!

M
23 July 2018

Thanx gary fantastic job done today il defo recommend you x

W
23 July 2018

Excellent job repairing our cat scratched carpet, would definitely recommend.

V
23 July 2018

Wow fantastic results my carpets r so clean and all marks have come out. Thank you.

B
23 July 2018

Thank you Gary for an excellent service. My shower is like new again. The carpets are really clean. I thought you would not be able to get the stains out but you proved me. The carpets were like new again.
Brenda
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S
23 July 2018

Just had the carpet cleaned and a clean of the house, absolutely fabulous job, cannot recommend them enough.

C
23 July 2018

Wow! We've had our carpet cleaned today (very large living area approximately 10m x 7m) - we've been in our home for 3 years and this is the first clean it's had and with animals in the house (and all the nasty stains that come with them when they have 'accidents') . ... you can picture the carpet not being in the best of conditions and with quite a few visible stains on it that I had failed to get out.

Anyway... along comes Gary and less than 2 hours later anyone would think we'd had a new carpet put down. Stains completely gone :) Wow! Wow!

So if anyone wants their carpets cleaned then, in my opinion, Gary's your man.
He's also a member of Checkatrade (another online site that has never let me down). Very competitively priced too.

Oh! One last thing.... Gary whistles while he works ... how lovely is that... when was the last time you heard someone whistling. :) :) :)

Great job Gary - thank you so so much.
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N
23 July 2018

Very happy with this service, the staff were friendly and professional and worked a small miracle, leaving a kid's yucky stained carpet looking as good as new! Definitely recommend these guys! � More...

C
23 July 2018

Great company very friendly gets the job done x

V
23 July 2018

Thank you Gary for coming round today, our carpet looks brand new!

A
28 May 2018

The best carpet cleaner I have ever had, knowledgeable, efficient and lovely . I can not recommend Gary and North Star Cleaning highly enough.

J
28 May 2018

We always have Northstar come and clean the carpets and furniture because they are the best,they have been coming for years and Gary is always cheerful even if he did eat my Jaffa cakes.
John and Joy Elkington

T
28 May 2018

I called Northstar and unfortunately they were on a well earned break. Lovely lady took my number and said I would be called back on the 19th july. . at 9.05am karen called me, having only got in that day at 4am. Gary came to see me that afternoon & gave me a quote straight away -no hidden extras.They came today 28th July at 930am as agreed. I am totally amazed at how lovely my parents house looks. Old carpets have been cleaned and relaid for me & walls cleaned. The bathroom, kitchen and conservatory are now immaculate and someone can move in without having to clean etc. I can now put it up for sale knowing its as clean as my mum liked it to be. Thank you for a great caring friendly service. Gary was still wiping down "specs" as he was leaving. He even left me shoe covers to keep the carpets looking lovely. I would highly recommend this company. Thanks you so much for saving me the stress and time of cleaning my parents house. More...

L
14 March 2018

Vet efficient, friendly and did a great job. Will use again.

L
26 September 2017

Very efficient and friendly. Good value for money. Have recommended to family.

Thank you so much Lucy for your review. When you refer your friend or family don't forget to tell them you referred them when they book and you will receive twenty five pounds off your next clean!

N
28 May 2016

2 rugs cleaned one large and one small. I have used North Star Residential and Commercial Cleaning Services for many years now, and there work is always excellent. Over the years I have had suites and carpets cleaned all to a great standard. I would not hesitate to recommend them. In fact I have done so again just this week. Karen is always very friendly and helpful on the phone when booking appointments and Gary as always very professional and it is a pleasure to do business with them. I have 3 cats and as any pet owners know dirty paw marks and animal hair are a nightmare but not for North Star Residential keep up the great work. From: Mrs Karen Kelly, Maidstone. Work done: 15 March 2016 STAR RATINGMOST HELPFULMOST RECENT5 STAR REVIEWSRuth Kirkgoze — 5 starGrear friendly service .would definitely recommend. 3 of us in the same road had our carpets cleaned today all of us very happy. Thank youUnlike · Comment · on Thursday · 19 Reviews · North Star Cleaning likes this..CommentsNorth Star CleaningWrite a comment.......Brenda Castelino — 5 starThank you Gary for an excellent service. My shower is like new again. The carpets are really clean. I thought you would not be able to get the stains out but you proved me. The carpets were like new again. BrendaUnlike · Comment · over a year ago · 2 Reviews · North Star Cleaning likes this..CommentsNorth Star CleaningWrite a comment.......Jackie Hagan — 5 starThanks Gary - excellent job! Punctual and polite, and carpets look great!Unlike · Comment · over a year ago · 6 Reviews · North Star Cleaning likes this..CommentsNorth Star CleaningNorth Star Cleaning Thanks Jackie - pleasure to be of service.April 24, 2014 at 7:19pm · Like..North Star CleaningWrite a comment.......See More.3 STAR REVIEWSAngela Brady Coleman — 3 starLike · Comment · over a year ago · 11 Reviews · North Star Cleaning...Ruth Kirkgoze — 5 starGrear friendly service .would definitely recommend. 3 of us in the same road had our carpets cleaned today all of us very happy. Thank you More...

M
28 May 2016

When I needed all the carpets in my house to be cleaned in a hurry North Star went out of their way to get the job done for me in time. A very professional and friendly service. More...

A
28 May 2016

North Star have come to our rescue on many occasions and each time, the results have been amazing. No job too big or small - reasonably priced and very accommodating. Would recommend them and call them up every time I need deep cleaning done. More...

M
28 May 2016

The team are always cheerful, clean, tidy, prompt and professional. Nothing is too much trouble and if a man can fix it, then Gary can! .He can sort out burnt carpets from cinders from the fire to removing bird poo on a silk cream three piece suite only delivered 48 hours previously. Oh and a lovely job done on re-fringing my hearth rug a treasured family heirloom.I and my family always use North Star Cleaning and would recommend them to anyone. More...

N
18 May 2016

2 rugs cleaned one large and one small.

I have used North Star Residential and Commercial Cleaning Services for many years now, and there work is always excellent. Over the years I have had suites and carpets cleaned all to a great standard. I would not hesitate to recommend them. In fact I have done so again just this week. Karen is always very friendly and helpful on the phone when booking appointments and Gary as always very professional and it is a pleasure to do business with them. I have 3 cats and as any pet owners know dirty paw marks and animal hair are a nightmare but not for North Star Residential keep up the great work.

From: Mrs Karen Kelly, Maidstone. Work done: 15 March 2016

STAR RATING

MOST HELPFUL

MOST RECENT

5 STAR REVIEWS

Ruth Kirkgoze — 5 starGrear friendly service .would definitely recommend. 3 of us in the same road had our carpets cleaned today all of us very happy. Thank you

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Brenda Castelino — 5 starThank you Gary for an excellent service. My shower is like new again. The carpets are really clean. I thought you would not be able to get the stains out but you proved me. The carpets were like new again.
Brenda

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Jackie Hagan — 5 starThanks Gary - excellent job! Punctual and polite, and carpets look great!

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North Star Cleaning Thanks Jackie - pleasure to be of service.

April 24, 2014 at 7:19pm · Like

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3 STAR REVIEWS

Angela Brady Coleman — 3 star

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Ruth Kirkgoze — 5 starGrear friendly service .would d
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Q&A

I think the aspects of the job we most love is meeting different customers and being able to make a visible difference to their furnishings and fabrics and around the home and for them to be satisfied with the result.

Having run a franchise for several years we thought we could offer a more personal and attentive service rather than through a third party enabling us to build the reputation we wanted, giving us more freedom to expand and grow our clients.

Having had many years experience in the cleaning industry and always taking pride in our work, we like to offer the customer a really high standard of service but without paying over the odds. We like to go that extra mile but being particular about our work and are always happy to answer any questions or provide estimates at no extra fee. We have many customers return to us year after year because of our honesty and workmanship.

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