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North East IT Support profile image
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North East IT Support

Newcastle

‘19 Certificate of Excellence

Computer repairs, laptop repairs, iMac repairs, Macbook repairs, printer repairs and we also manage mobile phones and tablets. We respond quickly to your queries, we won't charge you a call-out fee and we provide a no-fix no-fee service. We are friendly with our customers and treat our old customers the same as our new ones, we won't ignore you like some bigger companies and we'll explain to you in clear to understand comprehensible English what we're doing, what problems there are with your computer and provide useful information. We take pride in the work we do and deliver a high quality service not just taking the easiest option to fix the problem sacrificing convenience and continuity for the customer but instead delivering a quality service that achieves the desired outcome for the customer leaving the customer satisfied. We deliver support for Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10 operating systems, we also deliver support for Mac OS X, Linux and we are qualified to work with Windows Server. We are competently certified with CompTIA & Microsoft certifications and have experience working with Windows for over 3 years. We offer pay as you go services for quick repair fixes or system configuration and management. Or we offer contract services for longer term work such as managing devices, on your business network or managing windows server.

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a professional

What do you love most about your job?

I love providing 1st class customer service to customers seeing my customers satisfied and delivering a thorough and meticulous service on the computers being managed. Fixing a range of problems that prove to be a challenge and resolving those challenges is success to me. Providing after support to customers and resolving further problems after the initial work performed. Making friendships with customers and creating a good profile about myself. Learning new problems with computers and how to resolve them, acquiring new knowledge.

What inspired you to start your own business?

Great pride in what I do and making positive relationships with customers. I get to fix a very wide range of problems and solve queries for customers that I would not while working as a technical support helpline operative. Going over to the customer site and working first hand with the equipment I can intuitively repair problems and perform tasks easier than directing the customer how to resolve their own problems over the telephone.

Why should our clients choose you?

I am patient with my customers and am happy to provide advice and information to customers freely as IT is my passion and I like to maintain friendly relationships with old and new customers. I deliver a thorough service for computer support and I take the best approach towards fixing problems that cause the least loss of computer data. I am highly organised, I'm locally based and I'll go out of my way to deliver a convenient service for the customer. I don't charge call out fees, I don't charge a fee if I haven't resolved the problem. I'll reduce my prices depending on the price of the hardware I'm dealing with and the customer's financial status. I'm conscientious and a great communicator. I'm certified and have learned a high range of technical skills through my own time with research and experimentation.

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Example requests

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What do you need repaired?

Desktop computer

What is the make of the device?

Hannspree

Is it a company or personal computer?

Personal

What are the issues with the computer?

Loss of email service

Do you have any additional details

I have lost my gmail service and have been unable to open it

What do you need repaired?

Tablet

What is the make of the device?

Apple

Is it a company or personal computer?

Personal

What are the issues with the computer?

Restore

Do you have any additional details

Looking to find someone that can restore an iPad to its factory settings without having to remember passwords, passcodes or email addresses... Anyone? ???

What do you need repaired?

Flash drive

What is the make of the device?

HP

Is it a company or personal computer?

Personal

What are the issues with the computer?

Flash Drive will not connect

Do you have any additional details

I can not get my flash drive to work in my laptop. It worked yesterday. For some reason not today. Can you help with this?

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