Waterstone Legal

Oliverta is in a league of her own When it comes to legal matters — especially immigration — there’s only one person I trust: Oliverta at Waterstone Solicitors. I’ve used her services before and I’ll continue to use her for anything I need in the future. Once you experience the way Oliverta works, there’s no going anywhere else. She fights for your case like it’s her own. Her dedication, knowledge, and confidence are unmatched. She doesn’t just handle your case — she owns it, guiding you through every step with clarity and calm. If you want someone who genuinely cares and gets real results, Oliverta is the one. A true professional and a powerful ally. More...

Reviewed on Google Maps

We had an awful experience with our simple, chain-free purchase with Waterstone Legal acting as conveyancers. This included filing a formal complaint, with several follow-ups and broken promises, and having to find and pay another legal firm £600 on short notice due a mistake by Waterstone Legal (which they did not reimburse). These delays put our purchase at risk, and made the entire process incredibly stressful. We'd recommend against choosing Waterstone Legal as a conveyancer. Full details: Our initial solicitor, Karina, disappeared for several weeks and when she did appear, she failed to answer basic direct questions. We eventually learned from the estate agent that the seller's side had sent the draft contract pack two weeks prior, but it hadn't even been acknowledged. After raising this with the firm, nothing improved. We ended up having to raise a formal complaint. Jasmine handled the complaint, apologised for delays she attributed to staff sickness (which we were never told about), and reassigned us to Mahmut. She promised proactive weekly updates and a 3-day response time. This never happened. We received no weekly updates and were again left in the dark, forcing us to follow up on our complaint just a few weeks later. Their "Perfect Portal" app was completely pointless, with milestones being updated months late or showing contradictory information. During enquiries Waterstone Legal asked the sellers pointless questions which we did not want, dragging out the process. For example, repeatedly demanding a gas safety certificate for a property that has no gas supply! Just before exchange, Mahmut incorrectly insisted we obtain Independent Legal Advice. Despite us explaining his mistake to him, he insisted on this. This forced us to frantically find and pay another law firm £600, who also confirmed it was unnecessary. Waterstone Legal never acknowledged their mistake or offered to reimburse us for this cost. And then on what we expected to be exchange day (which had already been delayed multiple times) we had a frantic scramble and it got moved because Waterstone Legal failed to send required documents. Even after exchange, we had to chase a month post-completion to confirm our Stamp Duty was paid. If you value clear communication, proactive service, and a stress-free process, I would strongly advise you to look elsewhere. More...

Reviewed on Google Maps

Waterstone Legal handled our conveyancing, but the process was made far more stressful than necessary. Communication was consistently poor – emails went unanswered at critical moments, and neither our solicitor Mahmut Aksanoglu nor the Managing Partner Shah Ali were reachable by phone. I lodged two formal complaints via email, both ignored. While the transaction did eventually complete, the lack of client care and disregard for their own service standards was deeply disappointing. Look elsewhere if you want to feel supported during your purchase. More...

Reviewed on Google Maps

Much like the review below, my overall experience with this firm was far from great, from the start and beyond the end (which I'll get to). First off, this was a simple chain free purchase and sale. I chose Waterstone on the back of the seemingly endless 5 star reviews, which is confusing in itself. Initial instructed at the end of January on the sale, followed swiftly by the purchase a week around 10 days later. The SDLT deadline was end of March and I was filling aware this was unlikely to hit that deadline. Whilst Shah (the Partner) was very quick to request the initial £600, this was not allocated to a solicitor until a week later (as she was off sick). Fine, I accept that. Following this, the next 2 months seemed to go fairly smoothly once this was allocated to Nithi Kumar, however this was short lived. Upon their. Realisation that this will not meet the SDLT deadline and therefore, no longer fit for expedition, the foot was firmly taken off the gas. Admittedly some issues were beyond their control, however basic things were continuously missed . The firm rarely offer advice, guidance or just pick up the phone to speak to you. Nithi required constant chasing from my agent and myself, to the point where weeks would often fly by with nothing. Also, when a solicitor at this firm is on annual leave, the file is not passed or looked at by anyone. This occured during the final, very stressful weeks leading to me having to email Shah with an email of dissatisfaction. Usually, firms treat these as complaints and respond swiftly, unfortunately not in this case as there was no response after a week, which prompted me to constantly need to call and chase their office. As a positive, on Nithi's return, the final week of completion was as smooth as can be expected, but by then the damage had already been done. I had planned on writing a review but left it be, as the job was done and it's a firm I wouldn't use again. However, 3 weeks after completing, my agent called stating they had not received their (well deserved) fee. Waterstone had simply failed to send it on, despite the agent issuing the invoice. Not only is is embarrassing for me but simply unacceptable as the T&Cs stipulated by my agent stated an 8% fee will be charged if the fee is not transferred within 7 days. Thankfully, my agent was well aware of this firms lack of attention and did not charge an additional fee. If the fee had been charged, I certainly would have billed it to Waterstone! No explanation was provided to me but my agent advised this was sorted. As you can tell, this probably deserved a one star, however as the matter did eventually conclude, I feel this is harsh. With that said, if you are looking to instruct them for a property purchase/sale and if you are looking to complete within a reasonable time, do not instruct Waterstone Legal. Property also appears to be a small part of that they do, which possibly explains why no one else can deal with queries when someone is absent. Oh and they have an app which is completely pointless as it is never updated. More...

Reviewed on Google Maps

I regret using Waterstone legal. Working with Mahmut has been incredibly painful. A very simple house purchase (no chain) which should have been easy has been inexplicably difficult. For over 6 weeks Mahmut did not respond to emails or calls from us or the sellers. Paperwork has been issued riddled with sloppy errors and material inaccuracies. I strongly recommend finding another solicitor your conveyancing needs. More...

Reviewed on Google Maps

Unfortunately in my case the experience was below average!Not satisfied!

Reviewed on Google Maps

Oliverta has assisted with my case and has been amazing throughout. Her professionalism and dedication to helping me is deeply appreciated. Highly recommend her

Reviewed on Google Maps

Oliverta and Hana were incredibly helpful throughout my visa extension application process.They were always available to answer any questions I had, no matter how small or complex. Overall we have been extremely happy with the cost and services provided and would highly recommend their services. More...

Reviewed on Google Maps

I highly recommend Waterstone Legal, who were approved as a conveyancer by my lender. I was impressed by the quick response to my query despite it being so close to the Christmas break. This compared to two other firms that did not return my calls around the same time. Darius Dani was exceptionally efficient at dealing with all my queries. I will certainly be using them again. More...

Reviewed on Google Maps

Great experience as first time buyer the process was faster then I expected Thank you Darius

Reviewed on Google Maps

Sold my property with Waterstone the beginning it was a bit slow but after I explained my hospital situation they really took a very good care of my case Especially Nithi and Shah. Long story short in the end the conclusion was excellent. Especially Nithi she was answering my e-mails all the time and dealing with third party solicitors. Would highly recommend Thank you More...

Reviewed on Google Maps

Reviewed on Google Maps

I received great conveyancing service on selling my leasehold flat. Nithi Kumar was helpful and responded quickly, accomodating my request to sign forms at their office the same day, and did her best to speed up the sale process when the other side were being slow and difficult. The app is good for the initial process of queries and providing details but not used after that, and then relied on email correspondence which was fine as good communication throughout from Nithi. Sale completed successfully and I would recommend Waterstone Legal! Thanks More...

Reviewed on Google Maps

Reviewed on Google Maps

I received a very efficient and professional conveyancing service from Waterstone Legal. I was kept updated throughout and would highly recommend this service based on my experience.

Reviewed on Google Maps

I've just completed on a shared ownership sale with Waterstone Legal. Amongst the many road blocks we had in the sale process I cannot fault Nithi Kumar at all. She has been so helpful, friendly, understanding and very professional throughout the whole process. The communication and service I received was fantastic and when I finally find a new property to buy I will certainly look to Waterstone Legal again. I highly recommend this firm. Thanks again. More...

Reviewed on Google Maps

I am incredibly grateful to Oliverta for her exceptional assistance in securing a spouse visa. From our very first consultation, it was evident that she possesses an in depth understanding of immigration law and a genuine commitment to her clients. Throughout the proccess she was very professional, knowledgeable, and always available to address our concerns. She meticulously guided us through each step, ensuring we had all the necessary documentation and that everything was submitted correctly and on time. Her attention to detail and thoroughness gave us great confidence and peace of mind. Thanks waterstone legal expertise and dedication, our spouse visa was approved without any issues. We are now able to move forward with our lives together and we owe it all to their outstanding services I highly recommend Waterstone Legal to anyone in need of assistance. Thank you for making our dream reality. More...

Reviewed on Google Maps

Oliverta Mediu is an exceptional immigration lawyer who goes above and beyond for her clients. Her dedication, expertise, and professionalism make her stand out in her field. Oliverta's attention to detail and commitment to achieving the best possible outcomes for her clients are truly commendable. She navigates the complexities of immigration law with ease and provides invaluable guidance and support every step of the way. Oliverta's passion for helping others and her genuine concern for her clients' well-being are evident in every interaction. I highly recommend Oliverta Mediu to anyone in need of immigration legal services More...

Reviewed on Google Maps

Oliverta is amazing! She solved my problem incredibly fast and left me speechless with her efficiency. Highly recommend her as a solicitor!

Reviewed on Google Maps

Mrs. Oliverta did an amazing job with my application. Professional and very supportive.

Reviewed on Google Maps

Oliverta Mediu is great professional emigration lawyer strongly recommended

Reviewed on Google Maps

Extremely happy with the service. We have sold 2 properties and purchased a house with the help of Waterstone Legal and Karina and Nithi's help has been incredible. They were very attentive to detail and have made sure that the process ran smoothly and quickly, even though with a big chain like ours there were quite a few bumps on the road. More...

Reviewed on Google Maps

The staff were very professional and supportive. Always kept me informed and gave me the best advice. Mahmut was exceptional. Thank you for your service. I would definitely recommend this company. More...

Reviewed on Google Maps

I have recently purchased a house and must say I have received very good service. very much pleased and definitely will recommend Waterstone legal because of there sincere efforts.

Reviewed on Facebook

My wife and I used Waterstone Legal for the sale of our property. I can honestly say Karina went above and beyond, she was always at the end of the phone and kept me up to date the whole step of the way. I can’t recommend Waterstone enough. More...

Reviewed on Google Maps

Nithi supported us with the sale of our leasehold flat. It took longer than we’d have liked but that was due to the buyers in the main. Communication was good (albeit they don’t update the app as often as I’d have liked), Nithi was knowledgeable and professional and once we’d agreed dates with the buyers, everything happened as planned. All in all, I would use Waterstone again. More...

Reviewed on Google Maps

Great and super service. Mr Mahmut and Nazrul Islam are great! Fast response, lovely behaviour and great care based on need. Highly recommend!!!

Reviewed on Google Maps

Waterstone Legal great team, thank you to Mrs mediu 🙏

Reviewed on Google Maps

Amazing team !!! Very happy satisfied with the team from the beginning until the end , Very professional all the time and always they was keeping me updated with our case !!!! Thank you so much !!!!!

Reviewed on Google Maps

Excellent service around the sale of my property. Very professional and kept me informed. Would use again

Reviewed on Google Maps

Overall we were very happy with Waterstone, specifically with the support from Nithi Kumar, who always made herself available and made us feel like she was fighting our corner, even/especially during the inevitable complications that arise during a sale. We did have an issue at the beginning with how the company covered staff on leave (we felt a little like we were left in limbo) but in the great scheme of things it’s a small complaint and we felt the overall service was great value for money, and the whole process was concluded quickly and transparently to our satisfaction, so we would definitely recommend. More...

Reviewed on Google Maps

The firm is excellent and professional. They say what they intend doing and deliver as promised

Reviewed on Google Maps

Really recommend mr shah ali allahumma barik, my husband had two visa refusals and appeals kicked out of court.. but today my husband was served with his first remain to leave work permit 🤗 did wait a little while but that side was completely out of the firms hands,as that was all on the home office side of things nothing to do with Mr Ali.

Reviewed on Google Maps

From start to end excellent service provided by the team. Kept us updated on the progress via the app, email and phone. Nithi and Raja both Very professional and courteous. I highly recommend them and will certainly have no hesitation in using their services in the future. More...

Reviewed on Google Maps

I can't speak highly enough of Waterstone Legal and the handling of my recent Buy to Let property sale in East London. Their professionalism was second to none, and they provided exceptional advice every step of the way. Opting for their express service was definitely worth it – they got everything sorted in a swift five weeks, just as promised. Their attention to detail and efficiency was truly impressive, making the whole process stress free - peace of mind throughout. More...

Reviewed on Google Maps

Our family used Waterstone Legal for our recent immigration appeal. Situations like these that impact one's family can be very emotional and hard to deal with but Oliverta was an absolute legend. You can tell that she cares about every case and made sure to be as straight forward, honest and supportive as possible with us throughout this ordeal. I am happy for all the work she and her team put into our case and how she handled it from beginning to end. I believe she had our best interest at heart and it paid off in the end as we were successful and for that my family and I will be eternally grateful to Mrs. Mediu and her team at Waterstones Legal. More...

Reviewed on Google Maps

Mr Ali was thorough and helpful. I am happy with the service.

"Mrs. Oliverta Mediu handled my immigration case, which was successful

Reviewed on Google Maps

"Mrs. Oliverta Mediu handled our immigration case, which was successful. She explained everything to us in great detail, helping us understand the process and be prepared. She is a great solicitor. Highly suggested. More...

Reviewed on Google Maps

Very quick to respond, told us what we needed to hear and very clear and concise. Mrs. Mediu was great in giving us facts and not telling what we wanted to hear, she advised in gathering all the documentations for my partners case despite having no further hope after going to many legal advisors and solicitors prior meeting her. Her professionalism and devotion for the case resulted in a very favorable outcome for my partner. Will highly recommend your services and we cannot thank you enough for the help! More...

Reviewed on Google Maps

Im so happy i just received news from home office that i have been granted Indefinite leave in the UK Im very happy with the service i have from Oliverta She is very professional and helpful Thanks a lot

Reviewed on Google Maps

Thank you for your service Very kind and helpful people Oliverta with her Team were very professional :)

Reviewed on Google Maps

Mrs. Mediu and her team at Waterstone Legal are simply outstanding. Their expertise in immigration law is unparalleled. They handled my case with professionalism, compassion, and a personal touch that made all the difference. Communication was prompt and clear, and they were always available to answer my questions. I highly recommend Mrs. Mediu and the Waterstone Legal team for any immigration needs. More...

Reviewed on Google Maps

I had an incredible experience working with Nithi during the completion of my apartment in Earlsfield, London. Her efficiency was unmatched—she navigated the process swiftly and with precision. What truly stood out was her dedication; she invested countless hours chasing parties involved, ensuring everything proceeded smoothly (even at the 11th hour). Her commitment and proactive approach made a potentially daunting process seamless. I highly recommend Nithi for anyone seeking a diligent and supportive solicitor. Thank you for your exceptional service! Xx More...

Reviewed on Google Maps

A positive conveyancing experience (sell side)! Nithi was readily available and swift throughout. Thanks team!

Reviewed on Google Maps