We are a process improvement consultancy. We work with you to streamline processes, transfer skills and change culture. We achieve improvements in capability and capacity through workshops, formal training, coaching, and consultancy. We work with you and your business to embed skills, knowledge, and techniques into your organisational philosophy.
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What do you love most about your job?
I genuinely enjoy sharing Lean process improvement skills through my highly regarded Lean training programmes. I find it especially rewarding to help teams transform processes they once saw as problematic, empowering them to achieve dramatic, sustainable improvements they may not have thought possible.
What inspired you to start your own business?
After spending several rewarding years as both an in-house change agent and an external consultant for the same organisation, I realised my passion for driving meaningful improvements. This inspired me to establish my own process improvement consultancy, where I could apply my expertise to help a wider range of businesses enhance efficiency, streamline operations, and achieve sustainable growth.
Why should our clients choose you?
I have 18 years of hands-on experience applying Lean process improvement across the service sector, including charity, government, healthcare, education, law, medical research, philanthropy, and retail. My consultancy has a global reach, with clients in Australia, Ghana, Ireland, Malaysia, New Zealand, the UK, and the USA, helping organisations of all sizes streamline operations, reduce waste, and achieve sustainable growth.
Can you provide your services online or remotely? If so, please add details.
While I have a personal preference for delivering my services onsite, I am equally willing and equipped to provide them online. Why do I prefer being onsite? I thrive on the energy of live interaction, as I believe it fosters stronger collaboration, more dynamic problem-solving, and deeper learning. In-person engagement often creates a richer environment for sharing ideas, building trust, and driving meaningful change.
What changes have you made to keep your customers safe from Covid-19?
I work closely with my clients to meet their specific requirements while ensuring full compliance with all COVID-19 protocols, prioritising health, safety, and peace of mind throughout our collaboration.
Process improvement training programmes
We offer practical and interactive Lean training programmes to meet your needs. Our programmes range from compact introductions to Lean through to an in-depth programme designed to enable you to facilitate a process improvement event. Recent programmes include:
- An afternoon Lean activity session as part of an “away day” for staff
- A series of one-day programmes for Senior Managers
- A 10-hour online programme spread over five days for new staff
- A two-day programme for administrative staff
- A three-day programme for Vice-Chancellors of public universities
- A five-day programme for developing Lean Facilitators
Process improvement events
One of our strengths is facilitating Lean process improvement events. We do this either stand-alone or with your staff if they are part of our Lean facilitator training programme.
Advice
We are keen to help if you are looking for some quick advice about Lean. Please get in touch. No hard sell, we promise.
Consultancy
We will work with you to assess your organisation’s readiness for Lean, on how to introduce Lean thinking to your organisation, to review your Lean programme, and to provide ongoing support for your Lean journey.
Seminars and workshops
We offer a range of practical and interactive seminars and workshops that can be delivered individually or combined as part of a tailored programme to meet your needs.
