We aim to consistently deliver what we say we do by setting the correct expectation from the very outset and keeping you informed with regular and relevant updates; this approach is underpinned by our Service Level Agreement (SLA). We provide one uniform SLA for all NGN services, making reported incidents more straightforward to track and manage and overall transparent.
5 customer reviews
Christian Clarke
I have been working with NGN for 3 years overall with 2 different companies, I am extremely happy with the service and support provided by NGN. Their support is next to none, nothing ever seems an issue and our account management has been excellent. The initial migration to NGN was smooth and the help and advice from the support team was a great addition. I would highly recommend NGN. More...
Mark Christie
I am extremely pleased with the services provided by NGN. Their customer support team is always responsive and helpful, addressing our requests promptly and efficiently. NGN's commitment to delivering top-notch service has truly exceeded our expectations. Highly recommend! More...
Stephen Moore
We have been working with NGN as our provider for over two years, managing our large estate of mobile devices. As Wienerberger Ltd has grown and acquired multiple companies over the last few years, NGN has seamlessly migrated hundreds of mobile phones to their service multiple times. They have been consistently active in reviewing and finding ways to reduce our monthly bills and have one of the fastest support responses I have ever seen. I would highly recommend NGN More...
Oliver Fisk
As a corporate customer for mobile telephony and data connection services for a large and mobile workforce I have found NGN's service to be second to none. The onboarding was great and the consistent service and support throughout our relationship has been so good I have not even considered looking elsewhere. I would happily act as a reference customer should anyone be at the start of their journey with NGN. More...
Colin Perkins
We have recently commenced the migration of our mobile phone estate to NGN. The experience in working with NGN right from the initial engagement has been excellent they are extremely easy to work with. They provide a very fast turnaround on any questions, help to pull the TCO & ROI details together if needed to present the proposal the stakeholders. They are very professional in their approach and very customer focused which has helped Affinia achieve large cost savings for our mobile estate. I would highly recommend NGN as a safe pair of hands and will be working with them on other service initiatives where that can help achieve our cost containment and growth plans. More...
What do you love most about your job?
Helping businesses become more efficient by using technology in innovative ways.
What inspired you to start your own business?
Leveraging what is excellent about large corporate companies but adding more agile and personal service wrap.
Why should our clients choose you?
We genuinely care about our clients and will always ensure we offer the best possible advice and solutions.
Can you provide your services online or remotely? If so, please add details.
Most services we offer are managed remotely, it's rare for any kind of onsite service.
What changes have you made to keep your customers safe from Covid-19?
We have stringent Health & Safety practices in place, but as mentioned, all services are delivered remotely.
Mobile Airtime & Hardware
NGN can help your workforce maintain access to voice and data on the move in several different ways. Traditional solutions such as smartphones and tablets with airtime agreements form part of our portfolio, along with Softphone Clients, IoT and M2M. We can seamlessly manage bolt-ons, barring, and sim swap requests without network intervention. Our unique bespoke tariffs and bolt-ons make us far more dynamic and compelling than 'turnkey' providers.
Being network agnostic enables us to provide a solution-led approach to ensure our clients get the best network coverage and service. We offer multi-network solutions managed and billed by our in-house team of specialists. We also offer a secure online billing and reporting portal to ensure you always have visibility, control and management of your entire communications estate.
Internet Access Services
Connectivity between sites and the outside world underpins most business-critical functions today. Gaining fast and stable connectivity to the internet and applications/services can define how you perform as a business, which ultimately dictates your success. SDWAN networks, along with Co-Location and Internet access, are the transport layer of a business, so working with a partner who fully understands all of these components is vital.
VoIP Services
IP Telephony systems can be based on-premise, in the cloud, or a hybrid system. NGN helps businesses embrace and optimise IPT solutions, ensuring technology enables more innovative working methods. Our solutions extend to UC (voice, video and IM), contact centre, MI, call recording and mobility, all key areas in today’s new age of communication technology.
Voice Services
Voice connectivity has evolved dramatically over recent times, particularly with the emergence of SIP and VoIP. BT has confirmed that ISDN services will be phased out by 2025, so voice connectivity is an area of focus for most organisations today. Inbound voice has also become far more elegant, with innovative IVR functionality, call recording, and dynamic routing helping organisations manage inbound calls far more effectively.
