my perfect boiler

The inspiration to start My Perfect Boiler came from my passion for providing homeowners with the highest standard of heating solutions, combined with my desire to create a service that truly puts customers first. After spending years working as a gas engineer, I realised that many customers weren’t receiving the level of care, transparency, and quality they deserved when it came to their heating systems. I saw an opportunity to do things differently—better, in fact. I wanted to build a business that not only offered top-notch installations, repairs, and maintenance, but one that genuinely focused on understanding each customer's unique needs. At My Perfect Boiler, we believe that every home deserves the perfect heating solution, and that philosophy is at the heart of everything we do. Starting my own business allowed me to bring that vision to life, providing both reliable service and the peace of mind that comes with knowing your home is in safe, expert hands.

At My Perfect Boiler, we understand that choosing the right heating engineer is a big decision. Our clients should choose us because we combine technical expertise with a commitment to exceptional customer service. We specialise in boiler installations, repairs, and heating services, and we take great pride in delivering results that not only meet but exceed industry standards. Every job we undertake is guided by a carefully designed system of checklists and procedures, ensuring the highest levels of safety, quality, and compliance with all regulations.

What sets us apart is our unwavering dedication to building lasting relationships with our customers. We don't just aim to provide a service—we aim to offer a lasting solution, with the integrity, transparency, and care you deserve. Whether it's installing a new boiler, performing a repair, or offering advice on maintaining your heating system, we are always focused on delivering the best workmanship, while keeping your home comfortable and safe.

Ultimately, we believe every home deserves the perfect heating solution, and that’s exactly what we provide. From our thorough attention to detail to our focus on customer satisfaction, you can trust us to deliver the results that keep your home warm and your heating system running smoothly for years to come.

At My Perfect Boiler, we are committed to making the process of booking and accessing our services as convenient and straightforward as possible for our local customers in Braintree and surrounding areas. While our core services—such as new boiler installations, repairs, servicing, and CP12 safety certificates—require on-site visits to ensure the highest levels of safety and quality, we do offer the ability to book these services online through our website, www.myperfectboiler.co.uk.

Through our website, customers can easily schedule appointments at a time that suits them, request quotes, and access detailed information about the services we offer. We also provide remote consultations in some instances, such as helping customers troubleshoot minor issues, offering expert advice, or guiding them through maintenance procedures. For more complex needs, we ensure that we visit your property promptly to carry out a full inspection and provide the best solution.

Our goal is to combine the convenience of online booking with the personal, professional service you would expect from a trusted local heating engineer. We are always just a click or phone call away for any questions, and we aim to make the entire process as seamless and customer-friendly as possible.

At My Perfect Boiler, the safety and well-being of our customers has always been our top priority. Throughout the COVID-19 pandemic, we have implemented a range of proactive measures to ensure that our services are both safe and reliable. We continue to follow the latest government guidelines and health advice to protect both our customers and our team members.

Some of the key safety changes we’ve made include:

Enhanced Hygiene Protocols: Our engineers wear full PPE, including face masks, gloves, and shoe covers, during every visit to minimise contact and reduce the potential spread of any germs. We also sanitise all tools and surfaces before and after every job to ensure your home remains clean and safe.
Contactless Communication: To reduce physical contact, we encourage customers to book services and request quotes through our website or over the phone. We also offer digital payment options for a contactless transaction experience.
Social Distancing: We ensure that our team maintains safe distances from customers whenever possible, and we ask that any household members remain in a separate room during the service for added peace of mind.
Health and Safety Checks: We conduct daily health checks for our engineers to ensure that they are fit and well before any job. If any member of our team feels unwell, they are required to stay home and self-isolate, with a replacement engineer scheduled as quickly as possible.
Flexible Scheduling: We understand that many of our customers may be concerned about allowing external contractors into their homes. We offer flexible scheduling and work to accommodate any special requests or concerns, such as rescheduling if anyone in the household is feeling unwell.
By implementing these measures, we aim to provide our services in a way that keeps both you and our team safe, while still ensuring that your heating needs are met with the same level of professionalism and care you've come to expect from us. Your safety is always our priority, and we are committed to adapting to any changes in guidance to continue offering the best service possible