M&A Maintenence

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Empathy: Understanding a customer's feelings and point of view, and showing concern

Patience: Being able to tolerate delays or problems without becoming annoyed

Problem-solving: Finding a solution to a customer's issue

Communication: Being able to convey a message clearly, either verbally or in writing

Anticipation: Giving a customer what they want before they ask for it

Other qualities of good customer service include: Positive attitude, Politeness, Conscientiousness, Great listening skills, and Being pleasant to talk to.

Customer service representatives are the first point of contact for customers, and are responsible for handling inquiries, solving problems, and ensuring customer satisfaction.

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