S&S garden services

Highly recommend
Job was done really well and men were very friendly and helpful, would definitely use them again

Very happy with Sam’s work got job quickly and very tidy.polite and good price I would be happy to recommend him to friends.

Great clean work. Large multi branch Eucalyptus tree. Removed and taken through the house to the street.
All foliage cleaned up and taken away.
Great job.

Recently commissioned some gardening services from S and S Tree and Gardening services Ltd alias Ashwood Tree and Garden services . I was approached by S&S tree and garden services who started the job having done a site visit

I was subject to significant shouting and abuse, harassment and intimidation by the contractors in question from the onset of the job and throughout the day. They had poor customer service skills , no sense of professionalism or standards, agreed the price for a job , changed the scope of the job ( which I had no choice but to concede to )specification but still requiring full payment, did not finish the work, did not have the correct tools and when I refused to pay until the job was completed, threatened to fly tip in my compound , took a picture of me and made threats . The whole incident has been reported to the police for investigation as well as Trading Standards.
After the incident I went back to look at the reviews for S&S tree and garden services as I had seen some positive reviews which made me select them for the job, to my utter shock, the profile page sent to me by Bark for this company( S&S ) was for another company called Ashwood tree and garden services. I did not notice this until after the horrific encounter and abuse I was subjected to . S& S appear to trade under multiple trading names. Bark are fully aware of the issues and have been provided with the relevant documentation and pictures

Due to the tactics used by these contractors I finally paid them despite all the work being unfinished and my fence being destroyed .
Unfortunately there is no zero star because even the one star is in exaggeration More...

Very polite man that come to give me a estimate. Cheapest quote I got and work starts in march very excited

I hired S &S garden very recently to view and cut some trees in my property. The quote given was not competitive so I declined the quote and decided to go with another quote I had received. S& S building then approached me and said they would match the quote I was given so after some consideration and because they could start on time I decided to go ahead with them. Unfortunately that was the worst decision I could have made. Despite a site visit being undertaken prior to the commencement of the job ,the scope of the work kept on changing, from asking for more money (saying that they were doing the job for nothing and it was not worth the amount that was being paid ) despite agreeing to the payment in the first place, the changing scope ranged from proposing to cutting just half of the trees rather than down to stump as had been agreed but still expecting full payment , refusing to cut a tree saying that it was too complicated , destroying a fence and when I complained I was told the fence is old anyway, I was subject to shouting and abuse , was told the equipment had broken down and the job could not be completed and it was my fault for the equipment breaking down, been told that they were close to losing their cool with me because I was insisting they kept to their part of the bargain and the job specification that had been agreed. I was being shouted at so loudly in the garden that two of my neighbors to the right side of me were concerned on my behalf . When I told them that they had to complete the job before payment would be made in full I faced more aggression. Given the reason for non completion was that the money was not worth it and equipment had broken down I suggested perhaps they came back the next day to complete the job what I would give them half the money for now that was declined. They then decided to call the police to report I refused to pay for a job they had done which was untrue . I was very keen for the police to turn up so they could see the job specification that had been agreed and what infact this company had done instead. I called back to report this company and my experience and whilst I was speaking to the customer service team at bark , the aggressive behaviour and tone continued from the contractor which was good as the lady in bark could hear the conversation. They threatened to put my picture on Facebook as a customer who refuse to pay for a service ironically this was far from the truth. In conclusion the police refused to attend saying it was a civil matter, I paid them the original price ( we agreed this would not include the extra £40 pounds I had offered them that morning. I found the behavior shocking and concerning and have never experienced such from any tradesman . More...

S

Reply from S&S garden services

You have the wrong account thankyou

Quick response and a friendly team. Done a really big job for my mother in law couldn’t of asked for anything more great service

Very reasonable prices with quality work, will be in touch in the future also.