Apollo Gas Services has proudly served the North East of England for over 40 years, specialising in central heating installation, service, and repair for both natural gas and LPG systems. Our commitment to delivering professional and high-quality service has made us a trusted name in the industry.
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57 customer reviews
Jaz Stoz
I rang Appollo. They came out. Told me they could put me a new combi boiler in the fallowing week, and they did. They made no mess, the lads where very plesent, they explained every thing we needed to know about the boiler. We are very pleased. We received the 10 years warranty a few weeks later. More...
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Susan Maddison
Appollo gas services have fitted a new Baxi boiler for me today. The service has been impeccable throughout, from arranging a visit for quotation purposes, to a date for fitting. The office staff are lovely, three great lads arrived spot on 8:30 am and the job was all done by 3:30 pm The old water tanks and boiler were taken away along with every scrap of rubbish. The roofer did his job and reported the condition of my roof to me, along with a video he had taken. Everything was left clean and tidy, no sign that they had been apart from a lovely warm house. I would definitely recommend Appollo, and would certainly use them again in the future. Competitive price too. Thank you More...
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chris wilson
We got a quote on Saturday 14th and had our new boiler fitted by today - really quick service and quick install (under 5 hours! ) Great service from the 3 engineers that came along and good advice given should any faults happen or any issues More...
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Andy Hamill
I have been very satisfied with the services provided by Appollo over the past few years. They respond to queries quickly and communicate clearly and efficiently always keeping their word.
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Beverly Hodgson
The heating ninjas have been. Installed a new boiler in a room with no previous boiler. They were immaculate! Job done all in one day accompanied by a ninja electrician. Can’t reccomend them enough. Lovely guys. A pleasure to have in our home. More...
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Alan Gordon
Excellent service. Very friendly reliable and knowledgeable engineers. Customer service was 10/10. Thank you for the speedy repair of my boiler.
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Kevin Nichols
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Lyn
I have been using Appollo gas for the last 11 years and can say they have always been super helpful in everything they have done for me. There work is first class and I would definitely recommend them. More...
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James Todd
Don't use oppollo gas absolutely awful company
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David Dunn
Did a good job of servicing my boiler.
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Karen O'Grady
Appollo carry out the required Gas Safety Check every year and do it effectively and efficiently.
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Joseph Reay
Dealt with Appollo Gas Services for many years ( On Second Boiler With the Firm ) never had any issues, always prompt and top staff All round.
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Julie Galloway
I've used Appollo gas services for a few years now. They do my gas safety certificate and have serviced the boiler. The office staff are always helpful and attentive and make booking a time slot very easy. The gas technicians do a great job. I've never needed to use anyone else. I definitely recommend this company. More...
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George Carr
I have dealt with this company for a number of years now and have been happy with the service, the staff and service team are always very knowledanle & obliging keep up the good work.
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Liz Wright
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Kunzang Namgyal
Appollo Gas have been supplying, servicing and repairing the boilers at my 3 houses for nearly 2 decades, and have always been helpful, professional and friendly. I'd happily recommend them.
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Ashleigh Summerbell
Very efficient and friendly. Would definitely recommend this company for boiler servicing.
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Brian David Moore
Amazing service
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Marie Allan
Called wanting help with a leaky boiler and loss of pressure at our busy clinic and within 12 hours Paul came to our assistance, with a convenient reminder call when he was on his way, fixed there and then with part he had available in van, helped let pressure out of upstairs rads that had been cold for ages, all done in 30 mins super impressed with the service and expertise, highly recommend.
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jamie smith
Top team came and put a full system in mine came with a 12 year guarantee no hassle everything cleaned up after they were done highly recommend them
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alex graham
Had a new boiler fitted by the appollo gas team quick efficient definitely recommend and will be using again in future
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Ian Warbrick
First rate company, professional service replaced several parts to our heating system, and returned the following day to make good a small issue . Deb the woman I spoke to during the duration of the work was very helpful , keeping communications first rate , notifying you with a time when on route. More...
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paul scott
Excellent service 5 stars very help full lads, recommend to all.
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Faye Loughran
Great service from paul coming to see if my old boiler could be fixed to advice given and lads coming to install new boiler, we have used them for last 7 years for servicing, always friendly and professional, would recommend.
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Derek Walton
New boiler fitted today. Completed in one day as promised, replaced plastic pipes to copper where possible, all left very neat and tidy. Friendly, helpful, efficient advice and service throughout. Second boiler we've had fitted from Appollo at 2 different properties, very happy, would use them again and recommend. Price seemed reasonable and we didn't even bother to shop around as we were so happy with them last time. More...
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Deborah Withycombe
Had a Vaillant boiler fitted to replace a back boiler. Saved £300 off my energy bill! Great company, so easy to deal with. Put the boiler in location I wanted it. Right from the survey through to installation. They kept me informed. Installers were great. Left no mess. So if you are thinking about replacing your boiler, give them a call. More...
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John Ric
Got the job sorted within a couple of hours. Cheers!
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Francis Gilbert
Had them fit our boiler 8 years ago and never had a spot of bother with it or themselves and each year we have do a service and as above not a spot of bother, a good company to deal with.
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Liz Wilson
First class service from a professional, hardworking and considerate team. We needed a full system upgrade which Daz, Matty and the others installed in a timely fashion with patience and attention to detail. We now have an efficiently heated home and are very grateful for the excellent work and for making the experience so easy More...
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Neil Wood
Brilliant service, listened to what the issue was and came and fitted the part next day. Also cheaper than going to the manufacturer. Part and work insured for 12 month which is great piece of mind for me and my family. More...
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ADZ01982
Awful experience. My boiler stopped working on the 30th October. The remote programmer was intermittently cutting in and out and we could not operate it. We rang Appollo who sent a boiler technician around. He done some checks and and told us that it required new parts coming in at £432. The parts where fitted and still my boiler did not work. A link was fitted and the remote programmer was disconnected , effectively forcing the boiler on. We could operate the boiler but only on the control panel itself. We where told it needed a new remote programmer fitted. Several days passed and after numerous phone calls to Appollo we never received a return phone call to tell us when the new item would be fitted. Eventually the boiler stopped working altogether. Appollo finally came around and said they would fit the new programmer. 20 mins later I was asked to come downstairs where there was a thick smell of achrid smoke. The boiler technician told us "Oh, that's probably the control board burnout". He subsequently told us, while putting his jacket on, that there was nothing else he, or Appollo, could do and we had to get the manufactures in to fix it. So we where left with a boiler, in a worse condition than when we rang Appollo, with a burnt out control board and the fuses removed and being told we had to go elsewhere to get it fixed. At a cost of nearly £600 to ourselves. Disgraceful. Several days later the Valiant Engineer arrived and confirmed the control board had been blown. He replaced the board and installed a new remote programmer, without issue, and the boiler nows works properly. There is high and low voltages going in boilers, so it's quite evident what's happened when Appollo attempted to fit the programmer. Overall I am close to £1000 down for what should of been a £250 programmer refit. Terrible experience start to finish. Will never use Appollo again. UPDATED TO RESPONCE The review is factual and accurate. Firstly, the boiler had only just turned 5 year old and was serviced annually. Far from an old boiler as you incorrectly claim. Secondly, there was no indication that the board was burnt out prior to your arrival. We let your guy in and left him to it, it wasn't until he summoned us come down stairs when we smelt it and had all the downstairs power tripped off at the fuse boxes, that he informed us the board may of gone. We certainly where not sitting with the power tripped off before you arrived. You claim the board had gone prior to your arrival but you still attempted to wire up the new programmer and subsequently de-wire it and take it with you when you left after the board was blown. Attempting to fit a new programmer to boiler with a blown card? That's a contradiction in itself. You offered a Vaillant 418 boiler for nearly £3800 (that's including the the near £600 we already paid you). I got a qoute elsewhere, same boiler fitted for £2100. Again we paid nearly £600 to for absolutely nothing. Had to get another engineer from a different company in he had it up and running again in 45 mins which was another £400. More...
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Caroline Goorney
Excellent service from a friendly company. The guys arrived promptly and carried out my boiler service efficiently and quietly, noting that I was working from home. Having used British Gas for many years in my previous house I found this local company to be easier to deal with - and cheaper. More...
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Christina
Would reccomend their services. Really professional, punctual. Gave courtesy call to say they were on their way. Done within the hour amd charge a fair rate too. Really happy with their service. We had hot water but no heating, checked and bled radiators, fixed our diverter valve and even drained boiler in and outflow. Daz explained the problem really well and gave us advice going forward. Thankyou! More...
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Kunvar Ajay Singh
UNNECESSARY HIGH CHARGES AND WORST CUSTOMER SERVICE The Appollo Gas Service told me they charge £82.80 for Boiler service. I called them in as my boiler wasn't working. The engineer came and said the fan has stopped working. They asked me to make a payment of £82.80 immediately before they could look to replace it, which I did. The next day, they gave me a quote of around £450 to replace the fan and said £82.80 will get deducted from the total amount when they replace the fan. As the charge for fan replacement was high and my boiler was 18 years old, I decided to get the boiler replaced. I asked them and the other providers for boiler replacement quote. Appollo quote was way higher than other prividers so I didn't go ahead with them. When I called Appollo Gas service regarding the full service cost I paid (£82.80) to them and asked to deduct visit charge only (as there was no service done and visit lasted only 15 minutes), and return me the rest of money, they simply denied it and said that's our callout charge irrespective of service done or not. I highly encourage anyone reading this review to avoid doing any business with Appollo Gas Service as they will charge you the highest price possible and rip you off. Their customer service is pathetic, they don't pick up the call, don't call back especially when you have made payment. More...
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R Gray
Called for a boiler service and got an allocated appointment within 36 hours of call. Paul was friendly, polite and took the time to show me what he was doing and to explain any issues. Efficient and reliable. Will use again. More...
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Steve Lowden
Appointment was booked on a day and time at our convenience. Paul rang ahead a half an hour before arriving. Very thorough, courteous and helpful service. Competitively priced boiler service. 2nd time using Appollo. Would recommend and will definitely use again. More...
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David Hall
Poor service, failed to repair fault at first visit. Appolo then charged twice for a call out fee, and £120 for a spare part (an air pressure value that was worth £7. 00). They e mailed to see that they would be happy to offer my next years service free of charge and now it is due refuse to carry out the service. Common issue is that they charge for a call out do a "repair", then hit you again with another call out fee and repair cost when the "first repair" is not sufficient. More...
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Jayne Manns
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Elisa Cross
Great experience from start to finish, lovely new boiler and loving having hot water. Repaired my old boiler but it was just too old and broke again. Fitted in October last year, no problems. Friendly team and left my home tidy More...
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Mark Laing
Asked for a Qoute and found the response fantastic. Replaced my old boiler with a new boiler, the job was carried out excellently and they cleaned all areas I would recommend them. That’s to Craig for all his organisation of the job. Thks. More...
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Suzie Harvey
Had our boiler serviced today by Paul, excellent service, friendly and approachable. Value for money would highly recommend to others.
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Arran Gibson
Prompt professional service by a friendly and knowledgeable engineer. Would definitely recommend.
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stephen patrick
Had a new Baxi Platinum installed and Lee and Matty were amazing! Good tidy and quick installation would definitely recommend Appollo
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Deborah Laws
Very efficient and very pleasant. All round a good experience with appolo gas.
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Jonathan Pickering
Great service, no mess, friendly team, they remind me when service is due and always turn up on time.
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Anne Adamthwaite
Always prompt and efficient with good looking staff 😆
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michael walker
Quick and efficient service, very good.
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John Fleming
Fixed our cooker very quickly, good company
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Alysia Reed
Just had a boiler installed. What a fantastic job by a fantastic company would highly recommend.
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Linda Rodgerson
Needed parents old gas fire with back boiler serviced. Other companies weren’t interested but Apollo came quickly and engineer was lovely with my 97 year old mum. Good job done and certificates provided. Excellent service. More...
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What do you love most about your job?
The satisfaction of delivering a top quality service at an excellent value for money price
What inspired you to start your own business?
Meeting people and providing a great service; I have alwyas been impressed by top quality customer service and that is something that we try to deliver to each customer
Why should our clients choose you?
Friendly. reliable cost-effective range of heating services backed by top ratings on consumer sites.
Can you provide your services online or remotely? If so, please add details.
No, our services are always carried out at the customer's home or premises
What changes have you made to keep your customers safe from Covid-19?
We strictly follow any government recommendations and guidelines ensuring the safety of both our customers and our staff
Boiler Installation
Let Appollo Help You to Choose the Perfect Boiler for Your Home
Appollo can Help you choose the perfect boiler type for your home. Aftr you have decided then our team will install your boiler, saving you money* on future energy bills. This will also provide a warm, safe environment for you and your loved ones.
38 Years In Business
We have over 38 years of experience in sales, service and boiler installation. In this time we have handled all popular makes of boiler installations in our native North East. We serve all North East areas including Newcastle, Sunderland, Durham, in fact all areas in the North East region from Annitsford to Woolsington. Click here to see our full service area. This makes us uniquely positioned to provide top-value boilers to our customers.
Up to 12 Years Manufacturers’ Warranty
We offer up to 12 years Manufacturers’ no-quibble warranty on selected boilers. This means that your new boiler will be fully covered against breakdown for the enire warranty period.
What other vital household appliance can offer such a guarantee?
Free, No-Obligation Quote
And with Our FREE, NO OBLIGATION QUOTE, you have nothing to lose – and a lot to gain!
Boiler Service
Boiler
Service
To ensure that it’s running safely and efficiently, your boiler should be serviced as often as once a year. Not having your boiler serviced could lead to faults, higher energy bills and your warranty ending early.
How often should I service my boiler?
Gas boilers should be serviced once a year. This annual service is an opportunity for a qualified heating engineer to look over the unit and make sure it’s running as well as possible. This will give you the peace of mind that your heating system is running safely and efficiently. In addition if you have new boiler under extended warranty it is necessary to have an annual service to maintain the validity of the warranty.
If you are a landlord then having the boiler and flue system serviced annually in the properties you rent out is a legal requirement.
Who should service a boiler?
A boiler must be serviced by a fully-qualified heating engineer and qualification they should hold will depend on the type of boiler you have installed in your home.
Gas boilers
A Gas Safe Registered engineer is the only person qualified to service a gas boiler.
Boiler Repair
Gas boilers are an efficient and reliable way to heat your home and provide hot water, but when they go wrong you realise just how much you depend on them!
If your gas boiler or central heating is not working, then give the experts at Appollo Gas Services a call.
Our fully trained and registered Gas Safe engineers will schedule a visit to your home as soon as possible to help you get your boiler and heating system back to normal – and bring the warmth back to your home.
Powerflushing and Radiator Servicing
Double Panel Radiators
Double panel radiators, as the name suggests, have two panels on the outside to distribute heat rather than one. As a result, the double panel has a larger surface area to emit heat from, so it will have a higher heat output than a single panel radiator and is therefore much more efficient. Double panel radiators can also help you save wall space in your home. Rather than needing a large single panel radiator, you can get the same heat output from a much smaller double panel.
Invest In Thermostatic Radiator Valves
Thermostatic radiator valves (TRV’s) can help your radiators work more efficiently by automatically regulating the temperature. Unlike conventional valves which need to be adjusted manually, a TRV can detect when the temperature in the room is too hot or cold and adjust the flow of water to the radiator accordingly. This will help you achieve efficiency as you won’t be wasting energy turning radiators too high, only to turn them down or off again.
Radiator Size and Efficiency
One of the most crucial things to consider when choosing the most efficient radiator is size. Having the correct sized radiator for the room you intend to heat will ensure no energy is wasted.
Larger radiators will often be more efficient. This is because they have a larger surface area to radiate heat, so the water inside them doesn’t need to be as warm as in a smaller radiator to generate the same amount of heat. This also means your boiler won’t need to work as hard, so you’ll save money on your heating bills.
However, it’s important to remember that if your radiator is too large for the room, the high levels of energy required to heat up the large amount of water inside it will likely outweigh what’s needed, which will lead to falls in efficiency.
Why powerflush?
If sludge and debris is not removed from heating systems, it can accumulate in radiators, pipework and heat exchangers, causing severe blockages. This diminishes the transfer of heat and can result in pipe, radiator valve and heating control servo valve damage. In some cases this will eventually lead to the premature failure of the boiler.
Powerflushing is a popular method of cleaning and maintaining a central heating system. A powerflushing unit sends water at high velocity through the system to dislodge and remove debris, limescale, and sludge build-up. A thorough powerflush will improve heat distribution throughout the property, subsequently lowering household energy bills and increasing system reliability.
CP 12 Landlord Safety
What is a CP12?
A landlord’s Gas Safety certificate is also referred to as a CP12. CP12 is short for CORGI Proforma 12, and comes from when CORGI was the UK’s statutory gas safety body. Today we simply refer to it as the Gas Safe Register.
CP 12 Certification
By law all landlords must have each gas appliance in their properties checked and serviced on a regular basis, usually yearly, by a Gas Safe registered engineer. All of Appollo Gas Services’ engineers are Gas Safe registered.
We offer this service at a competitive rate and our friendly office staff can help landlords contact tenants on your behalf to arrange access for the testing to be carried out.
What information does the CP12 record contain?
As a minimum, the record of a gas safety check must contain:
description and location of each appliance and/or flue checked
name, registration number and signature of the engineer who carried out the check
date on which the appliance and/or flue was checked
the address of the property at which the appliance and/or flue is installed
the name and address of the landlord (or his agent where appropriate)
any defect identified and any action required or taken to fix it
confirmation of the results of operational safety checks carried out on the appliances
Smart Heating Technology
SMART Heating
One of the most innovative developments in home heating is the appearance of the smart heating system. While most heating systems come with a thermostat, which have basic programmable features to help regulate the room temperatures, smart heating systems go far beyond these basics.
A smart heating system will operate only when required, and automatically turn off when no longer needed. Smart heating can be programmed to turn off at certain times, or even controlled directly from your smartphone. You also have the option of regulating the heat in individual rooms if you wish.
The biggest advantage of smart heating is that it puts you in control of your heating. Your smartphone becomes the master heating controller, which means that you can control your heating system from wherever you are – on the bus returning from work or even returning from holiday – ensuring a warm cosy welcome when you step through the door.
Appollo can fit and help to programme a wide variety of smart heating components to help you maintain a cosy home and save money!
TRV Valves
To control your heating from your phone on a room-by-room basis, you’ll need a smart radiator valve (thermostatic radiator valve or TRV). Here are our recommendations.
There’s a reason smart heating is growing in popularity. Not only will it give you more control over the temperature in your home – so it’s always warm when you want it to be – but you can easily monitor your heat and potentially make savings on your energy bills.
A smart radiator valve is a relativelysmall investment. Each one will allow you to control a single room, which means you can schedule heating so that it’s warm when it needs to be and no heat is wasted the rest of the time.
Being able to see the temperature clearly on your phone screen or on the device itself, instead of crawling around trying to decipher the lines on a standard radiator valve, gives you much more control over the heat output. Plus, many smart TRVs allow you to use voice control, via your Alexa or Google Assistant.
They’re also a great option for people in rented accommodation, or those who don’t want to get a full smart home heating system installed.
