Here at Next Generation Home improvements we provide a full design/quote/survey and installation process to ensure we can create your dream driveway.
The most important part of completing a driveway is the quality of product and service we provide, our business lives mainly off recommendations from friends and family of satisfied customers, we pride ourselves on transforming driveways which are built to last.
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9 customer reviews
pat
I actually worked there and it was very unpleasent, very unhonorable people in the management, they do good driveways but the prices are crazy high!
I can get the driveway done half price from a family run business, supporting those who start a new business.
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Neil Adams
Yet again I contacted this company about a problem.
Some guy came round cold calling and asked if we had any issues.
I told him we have got weeds coming through the resin which he agreed with.
Told me to ring and speak to Lorraine
Rang Twice, first time away from her desk, second time on her lunch but this guy could help with the problem
Told him the issue so he told me to email some pictures in and they will get back to me asap
He mentioned something about surface weeds, so they won't bother coming out to look at them.
Whatever they are I don't know.
Neally 4 weeks gone by not heard a thing again.
This has to be the worst after sales company I have ever come across.
I've got 1 plus year left on my guarantee but why I don't really know.
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Ben
I can echo many of the previous reviews. Do not use this company.
I booked time out expecting an hour visit- at most- for a quote.
No expectation was set by the office team either…
The agent was still with us after 2 1/2 hours- and it very quickly turned into a pushy sales manoeuvre. We were quoted an extortionate 41k for the resin driveway job… however, if we were happy to sign up today we could get as much as 15k discounted. This involved live calls over speakerphone to technical manager ‘Brad’- who even challenged us when we declined to sign up there and then. Apparently Brad had never come across people like us before who could turn their nose up to such clearcut ‘savings’.
I had to quite strongly bring things to a close to get the agent to leave as my baby daughter needed a nap.
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Pamela Ponting
They were very efficient and tidied up after the installation.
Mrs C Lincoln
Next Generation home improvements, what can I say about them? Nothing good. If you want to loose your money, have them. We booked them to do a Resin patio in July 2021. They took £3200 for a deposit, all we saw was the "surveyor" and the ground crew once. They haven't been seen since. The excuses they made, made me so ill that we decided not to continue. There was nothing professional about them. Con Artists. More...
Andy Cope
This is not the company that I employed August 2020! You might be wondering why I am only just leaving a review, well it looks like I will be seeing them in court soon than later. I am just contacting the Ombudsman regarding the complaint they refuse to acknowledge. So how bad are they? I have photos that speak a thousand word, I will add if I can find a way to put them on. More...
Eunice sleaford
After a slow start mainly due to weather the job has been finished today,and I am very happy with workmanship and end result would recommend.
Jacqui Saunders
110% satisfied. From quotation to the laying of my resin drive. Super happy with it! Everyone involved, were friendly and accommodating. Wouldn't hesitate recommending these guys. More...
Reviewed on Google Maps
David Carpenter
'Next Generation Home improvements'' is part of the same company as 'Ideal Alarms', a company I have used before for work on my home, and found to be good, so when I wanted a foam roof insulation system, they were the obvious company to ask to do the work. As on previous occasions, they turned up promptly to do the survey and quotation, and again to do the work. The work was carried out to a high quality, the workers were friendly, professional and considerate, and they cleaned up as they worked. I found them to be exceptional, and would certainly use them again. I cannot fault them. By the way, in view of another review here, I should add that I have no connection with the company apart from being a very satisfied repeat customer! Before and after photos follow - pardon the mess in our loft! More...
Reviewed on Google Maps
David Carpenter
'Next Generation Home improvements'' is part of the same company as 'Ideal Alarms', a company I have used before for work on my home, and found to be good, so when I wanted a foam roof insulation system, they were the obvious company to ask to do the work.
As on previous occasions, they turned up promptly to do the survey and quotation, and again to do the work. The work was carried out to a high quality, the workers were friendly and professional, and they cleaned up as they worked.
I found them to be exceptional, and would certainly use them again.
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rebecca sanderson
fantastic job done on my replacement bedroom window the work men where very tidy, We are very impressed with the company and its staff very easy to deal with and explained all my options to me and the different styles of windows it was nice to have such a great choice would recommend
Reviewed on Google Maps
Lecia
CCTV Installation
Not applicable. I didn't use their services.
What do you love most about your job?
* A satisfied customer is our best business strategy.
* We take care of our employees, our employees take care of our customers and your business will take care of itself.
* It's great working with a customer focused team.
Why should our clients choose you?
* Our customers always come first. Our greatest asset is our customers! We treat each customer as if they are the only one!
*The quality in our service & our product is not what we put into it. It is what the customer gets out of it.
* We always go that extra mile to satisfy our customers.
* We know what our customers want most and what our company does best. We will focus on where those two meet.
*Our quality of work is remembered long after the price is forgotten.
* Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with
you.
*Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if
we don’t, somebody else will.
* If we build a great experience, customers will tell each other about that. Word of mouth is very powerful.
