EX23IT
Bude, Cornwall
We are a business that services the South West and London. We provide services that support clients who need the following:
Technology - IT, Telephones, Websites, Internet, Network services.
Compliance - Audits, Mapping workflow, Policy and procedure, Training - In particular GDPR or DPA 2018 & PCI-DSS (Card Payments)
Security - CCTV, IT Infrastructure, Physical.
Our clients vary from small home run through to global companies of 11,000 employees. We specialise in designing, supplying, supporting and managing infrastructure. These include technology, compliance & security solutions. Do see our website for more info
EX23IT Q&A
What makes a great website?
Relevance and fresh content. The likes of Google have changed their algorithms so a website needs to be ready for that today. A site built with SEO and unique content all help to drive traffic. Along side this needs to sit a fuller marketing strategy which is both compliant and secure.
What questions might you ask a client when starting a new project?
Depends on the project but as an indication:
Website:
What are you looking to achieve? Leads, just a front door, Information provider, Interaction with the viewer, reporting and so on.
What have you seen that you like?
Does it need to interoperate with any third party API such as payment gateway or database lookup?
IT
Do you have a scope?
Number of users?
What are you looking to achieve?
What does your business do?
What is in place?
What support do you need, is it 24x7 or 9-5 as an example
Timescales
Budget
Compliance
Which regulation are you looking to comply to, GDPR, PCI-DSS?
What have you done so far
Are you aware of what you need to do?
Can you send me evidence of what you have done
are you looking for (An Audit, plan, support or someone to do it for you)
Security
When was the last time you tested your network?
Are you looking for something in particular
Is it IT related or other
These are very basic questions that begin the discussion.
Describe your creative process.
I have worked with embryonic businesses of one persons and also multi nationals across the world. My approach is always the same. Pragmatic, sensible, staged, documented and in consultation. I tend not to provide products but solutions that fit the requirement so my approach is agnostic. I tend to be quite directive as I am the expert in what I do but I do that respectively and with sensitivity where applicable. I am a security officer for some household names including the Salvation Army.
What information do you need from a client before you can start work?
A brief. At the very least we need to have a telephone conversation so we can both understand what is required. From this I will provide you with a scope for the project. Any additions are discussed as we go
What do you love most about your job?
Working with new people to solve their business challenges.
What inspired you to start your own business?
Ability to choose who I work with. A role that offers greater flexibility and the opportunity to control my own destiny to a point.
Why should our clients choose you?
They may not. Not every client is right for me and visa versa. They choose me because I tend to fit what they need and we get on. My experience and approach suits those I work with and I have the flexibility and commercial acumen to think for and with them.
