Blush beauty boutique

I booked a half spa day including 2 people for a one hour full body massage, a one hour facial and spa excess and afternoon tea for 2. The robes were tattered, old, smelt and felt unwashed. The slippers were also unclean and were for 2 left feet. I am a trained beauty therapist, and therefore was able to tell that our massages were not of professional quality. Not only did it feel like the masseuses were making it up as they went along, they missed doing arms, hands and necks, as well as neglecting to ask how the pressure of the massage was, checkins are standard practice for any professional masseuse. We paid for a full body massage and got a half assed attempt at a back and low body massage. During the massage, one of the girls also spent the entire duration telling the other girl how to massage, which is highly unprofessional.
After the massages where done, we moved onto the facials. During the facials, the cloths used were rough we where left, and she used her fingers to apply some cream and left for 2 15 minute intervals. She did not explain what was happening or where she was going, but when they came back we were sitting up then she explained she had put a mask on our face. I have never had a mask put on with someone's fingers before. After the 15 minutes away from us she started putting more cream on our faces and all I could smell was smoke from her fingers. I was absolutely nauseous with the smell. It was obvious the woman had went for a smoke break and didn't wash her hands. Again, everything about the facial was highly unprofessional.

We tried to brush ourselves down and move onto the spa room for our jacuzzi access and afternoon tea for 2. I had booked in March and told them one of us was gluten free, and she told me that was ok and they cater for gluten free. On the day I reminded them again that one of us was gluten free, which she informed me was no problem. However, when we where going in, she said that she didn’t know much about gluten free, and so did a fruit salad, to which I was shocked. Firstly, we couldn't turn the lights on to even see the food and had to ask for a candle. Then I noticed that she hadn't done any sandwiches at all and given myself and my mother a fruit salad. This contained one apple cut up between us, one strawberry each and two grapes each. They also had ginger/lemon tea. They had failed to ask us if we preferred normal tea or even if we liked ginger/lemon tea. I complained saying only one of us is gluten free and asked why there were no sandwiches. The girl said she would make some. 25 minutes later and no sandwiches had arrived. I decided to try the jacuzzi and was disgusted as the whole tub was covered in a thick slime. I immediately got back out. At this point we had decided we’d had enough and it was time to leave.
When we where heading, out the girl who we had requested sandwiches from was half way up the stairs with one sandwich in each hand, not even on a plate, stating she had forgotten about the sandwiches. This on it’s own is a clear violation of health and safety legislation.
I am gutted that I booked this for my mum for mothers day, which I couldn't get a date booked until the 17th of June as that's all they had available, only to have the day be so horrible. We both left feeling worse than when we went in, dirty and itchy. I'm so disturbed by the cleanliness of the place. The staff were extremely curt. My mum also noticed on the way out a guest book to which we where very curious if there would be bad reviews in it. On inspection the first 2 pages there were good reviews. On a closer inspection, I noticed the pages had been taped in and there was a huge amount of pages missing. I can only speculate, but it seems like pages I would guess of negative reviews had been ripped out. Overall, not only do these people have no idea what they are doing and providing horrible experiences, they are also in violation of so many health and safety laws. I've been to serval spas and not one could even come close to how bad that one was.

Awful.. avoid completely. The "manager/boss" I'm not sure, what position as she changed positions when it suited her. Was so so rude, to her staff and customers. Another last minute appointment was taken in while I was there during my appointment and I had to wait half way through getting my nails done while they squeezed in a brow wax, the manager then had the cheek to say my French polish was only booked in for a polish and french takes longer. Well if you hadnt of greedily squeezed in another appointment I would have been finished on time. Then there was an issue of paying at the end when we noticed a member offer sticker on window, the staff and this "boss" made no attempt find out what the discount was, complained about what time it was, starting turning of lights. She even locked the door and called the police to say we weren't going to pay. They never tunrned up and probably had a good laugh about her calling about such a major issue!! Wehad not an issue in paying, even for the awful awful service and quality polish. All we wanted to know was what the discount was as advertised on the window she eventually rang someone and then told us that was only for show of insurances purposes. We accepted and paid. She complained that it took an 11 ages to pick a nail colour, was that not part of the service, getting to choose, instead of being told here are the pinks they are very in, which do you want. Then when my 11 year old choose a colour after a few mins of being able to look at the colours alone. The women said the brush was ruined and hardly any left and that her staff done it under her breath, so we then had to pick another colour....and we where wasting time! The 11 year had a tiny bit of polish on her toe nails, again the attitude towards this was unbelievable.
No glass of proceco as advised while getting our nails done.
My nails where done while siting in the waiting area seating and the girl on the floor, if they couldn't accommodate 3 people at a time, why take the booking.
Please do not go here if you unless you want to be talked and dealt with by an extremely rude, chip on a shoulder "boss". Definitely the worse service I have received by miles.
Avoid avoid avoid.
It may be they have changed management, but you can can't call this place "mangaged" that would take someone who wanted to deal with the public and enjoyed her work to run it.

My wife Henrietta has been going here for the last year and she love's it. The girls who work there are brilliant with her as health problem's and suffers from Vascular Dementia and one time she was there she forgot her mobile phone and couldn't ring me to pick her up and she was stressed as she couldn't remember our home number and they were going to bring her home themselves only she suddenly remembered our number and the girl rang me (Naomi) and told me what happened and I collected her. That's what i call looking after your customer's and give a great service.

Rude receptionist & unwelcoming