Established in 1968, Smith’s have continued to build the successful ‘family’ business, expanding operations and servicing clients all over the south east of England. Smiths have an extensive portfolio of Satisfied Customers who come back to Smith’s time and time again for new products or simply recommending friends and family to the unique Smiths Service.
We offer a full 10 year guarantee and also an insurance backed Guarantee. Smiths are proud members of the ‘the GGF’ Glass and Glazing Federation, and are also members of FENSA, not forgetting proud holders of the government backed ‘Trust-Mark’. With 1000’s of satisfied customers over the past 45 years, and all of these guarantees, the Smith’s Family business is a name to be trusted and draw comfort from. When a client buys from Smiths they are safe in the knowledge that we are a company that prides itself on family values, quality, affordability, and sustainability.
Excellent work from start to finish with the sales pitch the communication from the office and the efficiency and timely work from your builders in replacing 13 windows and patio doors. Excellent work and excellent value. Thank you More...
I am very happy with the work smiths have done for me and i would have more work done if needed.
Miss keeley pudney
Would highly recommend this company. Th windows were fitted and no mess inside or outside my house as the fitter did a brilliant job.
We had used this company a few years ago to have all our windows replaced and were very pleased with the quality of the product and the competitive price so when we needed new Soffits, Fascias and Guttering we didn't hesitate to use them again and we haven't been disappointed. The fitter Jason and his colleague Michael worked very hard each day and were very professional throughout and the work was carried out to a very high standard. We have now booked Smiths to replace our old patio doors ! Would highly recommend. More...
Very polite and efficient workmen. They were exceptionally clean leaving the house very clean.
Had our cladding renew, look lovely, guys who did it, very friendly, put right what needed to be put right, no mess cleaned up all the old wood, whole experience very good, would recommend, no pressure sort to give us the best deal.
Very good service. Second time we have used them. Would recommend
very good standard of work was carried out by two excellent fitters.They worked in a clean and safe and manner and carried out their work to a high standard.
the materials used are top quality. the installers were brilliant, very friendly and Mick was a perfectionist, would not finish until the fitting was spot on.. great experience. they cleaned up after really well.. well recommended More...
We are very happy wth our front door and windows.
The work done on our conservatory was excellent with the first part foundations and partial brick build. All tidied up and complete. Small pause before glazier came to fit windows french doors and roof last year. This year we had our double glazing replaced and a new front door. We are delighted with the results. More...
The fitter was on time. He was very tidy and efficient. The patio doors were installed and everything was left clean and tidy. An excellent job.
Excellent service, happy with fitting
Mrs Carol Coxall
This is the second time I’ve used Sniths and I have to say that I was delighted with them, their product and the very nice guys who fitted them Dan and Paul.
Very nice sales staff no pressured sales work done professionally and staff very friendly and reliable they left no mess and the job was finished to a high standard
Guttering was done for us. Excellent service and is much better than before
Recently had work carried out on my property. The whole front of my house re-glazed.Like others, I paid the deposit and considered withdrawing after reading many negative reviews. HOWEVER, nobody has complained about the quality or workmanship. With only 30+ reviews for a company that's been registered for so long, there must be some good! I took the plunge. A date was booked in, then brought forward with my permission. The second dates were cancelled due to workman taking time off and reverting back to the original planned dates.I was actually kept in the loop, called by the sales team to confirm order. Called by installation team to confirm glass style. Contaced by office nearer to install date with letter confirming time date etc.The date came, and the installer (Scott) turned up, worked hard and fast over several days and did a fantastic job. With over a decades experience fitting double glazing I was pretty confident. Everything was left tidy, trimmed up and sealed. I've fitted an odd window here and there over the years but couldn't take on so much myself so hired a professional. I observed the works as they went along and honestly can not fault it. The only difficulty I had was getting through to pay the outstanding balance... As they were closed for lunch. But they got back to me and emailed promptly confirming funds were received.My only criticism was the hounding from the sales team trying to push a sale. But I'm aware of sales tactics and its business, they are there to make money.Smiths do NOT ask customers to leave reviews, but maybe they should. Every job, customer, home and installer is different. This is my honest experience. More...
The actual fitting of the door was first class. Very friendly and hardworking tradesman who did a great job. The only negative was the administration side/customer services which was extremely poor. I was unable to contact them for weeks to find out the installation date, which should have been late February. When the date was finally confirmed it was then changed. Installation did not take place until early April in the end. More...
very happy with everything, would use again, thank you
Excellent product and high quality fitting by people who really knew their job
Nothing to add.
Very satisfied with the work and product. Would definitely recommend to anyone.
Very pleased with everything done for me, thank you
very pleased with everything smiths done for me, would use again
no complaints at all and prices so reasonable
Product very good fitters excellent only one grumble asked for sloping roof over bay said cannot be done on park homes intact nearly all homes that have bays have them which Finnish the look of them off
2nd time ordering from Smith's LTD.Very good price.Very professional with both pre and after sales.Installation went very well.Very pleased all round. Will be highly recommending to family and friends. More...
Great quality, tidy job, cleaned up everything good price too, would highly recommend
Superb windows really pleased
Friendly helpful staff. No hard sell quality work and very clean.
I got new French doors from the company 3 weeks ago. The service ,product and fitting were excellent. Thank you.
This is the second time we have used smiths once for windows and doors and now for fascia and guttering. Both times they have been brilliant from start to finish. Salesman answers all questions brilliantly explains everything clearly. The price was also excellent for the windows and doors they were at least half the price other companies had quoted us. The fascias and guttering was also a great price and they did a deal for repeat customers. When the workman turned up to carry out the work they was polite and on time and explained what they was going to do. They got on with the work and finished sooner than we expected and cleaned up as they went along. We are really pleased with the work that was carried out on both jobs and would definitely recommend smiths to anyone. More...
Highly recommended this company to who looking to change their window and door. Surprisingly cheap price compare to other company. Good quality material and excellent customer service. More...
Quick, Simple and no hassle at all
The workers were really good and cleaned after them .
Great services excellent quality we use this company again Malcom from billericay
Mr Kevin Oozageer
I got excellent service from Paul and Danny .I am very pleased with their works very neat ,professional,polite and cleanliness . A big credit to the company I am very pleased with the quality of the windows that smith supplied and installed , I will not hesitate to call for future work. khemraj More...
I’ve just had my new windows and doors fitted by Smiths glass. I must say they have done an excellent job. Very clean and tidy. They are building my conservatory at the minute and it seems to be coming along nicely. More...
Work done was of a very high class. Had to be delayed a day due to severe winds. But was glad they did that. They tidied up well after too. Would recommend to anyone.
We had all upstairs windows and cladding replaced. Very quick and efficient service. One damaged glass unit was quickly replaced (by the cladding team). The scaffolding arrived a bit late on Day 1, and the company did not collect until a week after the job was finished, despite Smiths asking them to collect sooner. Now waiting for an install date for the downstairs windows, which includes a large bay to the front.Would definitely recommend. More...
Excellent products installed by very competent fitters
Not the cheapest but very good value for money I think, None of this hard sales tactics, left a quote, I and my wife had 4 other quotes, chose smiths because they were the most genuine no hassle quote and we went with them. Fitting was a tad slow however we had detailed fanlights due to our house been very old. The Installers that came were very polite and helpful also swift, we have my ill mother staying with us and they were more than helpful with no mess after the job was finished. More...
Good service from start to finish fitters very tidy ,love our new patio door opens up the conservatory just how we wanted thanks for the advice.
Very happy with the work Smiths did for me on my replacement windows, the salesperson was a very nice man and didn’t push me like other companies tried to.The lady on the phones was also very helpful and the 2 men who fitted my windows were polite and clean.The work looks very good and I would have no hesitation in recommending them.This is the 3rd time I have used smiths (before in 2 other houses I moved from) and if I needed to I would use them again. More...
Excellent service and professionally fitted
MRS. J PATEL
We recently had a porch door installed, everything from the initial visit to the aftercare service has been exceptional. We will definitley be using this company for future work. More...
Mr A Janes
Good quality windows and doors. Great looking and functional. Very pleased, also friendly knowledgeable team fitting products. All done quickly with no fuss.
Smiths replaced all windows in our house plus a back door. Work was done quickly and to a good quality. Lovely finish!The workers were very clean and cleared up after themselves.I would recommend Smiths.
From start to finish Smith's were excellent. The workmen were friendly and professional and when finished left everywhere clean and tidy.
Beautiful conservatory clean tidy job.
Very happy with new windows, fitter even hoovered up when he finished.
During the time I had the salespeople round a gentleman from a rival company mentioned he used to work for Smiths but left as he was not happy with them. He asked me to check on trustpilot before I considered Smiths as some reviews were poor. I did this but decided to go with Smiths anyway. I am glad I did as the price, product and service were excellent. It transpired that the poor reviews on trustpilot were put their by the ex-employee who was upset as Smiths had to let him go. More...
Smiths were perfect, great customer service and the products are lovely I would recommend using them to anyone.
excellent service fantastic honest workers would recommend them to anyone
Excellent value for money.
Found the product and service to be absolutely top quality, could not fault anything.
We ordered windows through Smiths a few months back and afterwards read some very negative reviews and were a little apprehensive. I'm pleased to say the whole process from quotation, survey and fitting was faultlessly carried out.The fitting itself (8 windows) three of which was a bay took only 7 - 8 hours. The guys were extremely friendly and tidy........perhaps it was the tea and cakes lol and I wouldn't hesitate to go back to them if we decide to have a door as well.We opted buy through the buy now and pay later scheme and when we did pay early the process was simple. More...
First I had A very large patio door fitted very good service had a minor problem but Smiths sent somebody out straight away and fixed the problem, I then had a new outside door fitted and again excellent service I have recommended them to several friends.
Was more than happy with me service from start to finish. From the salesman who came to my house in the thick snow, when another company would not come out to the installers who were not only a good laugh but the speed at which they put the windows in and we’re also clean and tidy. Would definitely recommend Smiths as a company for others to use. More...
Friends have complimented us on how nice the windows look. The installer s were efficient and got the installation faster than anticipated.
All contact with Smiths Glass was a pleasure and having my windowsand doors installed went very smoothly. All personnel I met were of thehighest competence and contact on the telephone was a pleasure.
Smiths did what they said they would do , on time and to a high standard so I cant ask for more.
All work on removing old conservatory & replacing with a new one carried out to a high standard, operatives turning up on time, extremely pleasant & cleaning up all mess on completion.Would certainly recommend Smiths Glass. More...
I was suitably impressed he arrived early, got on with the job, cleaned up and took away the rubbish.My husband and I were delighted with our new patio doors, the service and workmanship that we have ordered a new front door!! Lets hope the service is just as good second time around. More...
This is the second installation I have had by Smiths, this time was for facials, soffits and guttering also patio door and rear garage door. I was pleased with the fact that they cleared up everything each day. The work was carried out in an efficient manner, they were friendly and polite and I cannot fault them in anyway and would certainly recommend them. More...
We had all the windows in our house replaced by Smiths.They provided a competitive quote, turned up on time, cleaned up, and tested all windows. A year or so later we had a slight problem with one window and they return to fix it under warranty.Very happy with their product and service.Recommended. More...
The product quality is good, the installation went very well. The problems were caused by the initial salesman, who I understand has now left the company, not doing a very good job. Very pleased now job is completed
Very good service. The installers were courteous, very good and tidy.
From start to finish the company were professional throughout.Had a conservatory built very pleased with the building,adds another room to our house.Thank you for your great work.
Fantastic professional company. Would highly recommend.
Filters were great and clean workers. Disappointed one was considerably smaller than the original and had to be packed quite a bit.Very pleased with internal blinds.Was a bit disappointed that what we had asked for had been discussed with the fitters and not our selves in regarding style of two windows, and told on the day of fitting we could not have what we asked for because it was too large.Fitters very pleasant and polite. More...
Looks great.Excellent fitters, efficient and clean workers. Units were Georgian style, which all matched up and inline. We had one small problem which was resolved straight away with no fuss.Windows have been in place now for over 2 months, making it warmer and quieter indoors. More...
I thought the sales process was good. The salesman (Stuart) was down to earth & didn’t try to force a sale. Apart from a delay in fitting the door the whole process was painless and I’d definitely use Smiths again.
WISH I COULD RATE THEM ZERO!!!! Nothing but THIEVES who take advantage of pensioners!!!! My mother in law paid them £1000 deposit for the work to commence on 31st July, subject to planning permission. Having heard nothing from them, she waited patiently waited till 4th Sept then contacted planning to see the progress of the application only to find it hadn’t even been submitted???? She then decided enough was enough and she wanted to go elsewhere! After phoning them they say they can’t discuss it unless it’s in an email or letter, all of which she has done numerous times. She even got the police around and they refused to talk to them??? She is 82 years old and all she wanted was a dining room she could move around in? She is now in the process of taking it to a small claims court. DO NOT waste your time or money on this so called company, who I’m sure must post a few of their own 5 star reviews!!!! Truly believe they make their money just collecting deposits of people then vanish or refuse to talk to them?? Do not be fooled by the gibberish of the salesman who will tell you they are far better than Everest and Anglian!! More...
After having a ‘cowboy’ double glazing job done initially, this time around I was looking for value. After interviewing about 3 difference companies, I settled for Smiths.The surveyor was on time, paperwork on time, installers on time, job done on time. They cleared and cleaned up after themselves. My son opened the new door and said, ‘Dad, this is brilliant, this door is easier to open.’It was real value for money. Come highly recommended. More...
Excellent service all parts of the workmanship excellent could not fault the way they went about their work always polite and friendly
Fitted Front and Back doors with Slate Grey colours. very good looking doors and it looks exactly as it was agreed originally. The fitters are helpful and made sure that the doors supplied are according measurements. Definitely will use the service in the future for windows. More...
I booked our windows and doors before reading the reviews on the web site.I’ll be honest I was dreading it, I was thinking what have I done. And I must say how wrong I was, the fitters were very clean and professional, and the office staff surprisingly polite. I would use smiths again 100% and highly recommend them. Don’t always go by the bad reviews, I’m glad I didn’t. More...
Very happy with the service i got from Smith's Glass had double glassed windows installed, The installer was very good and cleaned up everything when finished, Widows look great and delivered a installed withing a month of ordering. This is the second time i have used Smith's Glass for a porch now the windows would recommend this company.paul fisher More...
Had patio and back door fitted very impressed with the man's work.He was on time and got on with his work stratight away and when Finnished cleaned up after him self then he explained how the locks worked. I would use smiths again.
I have experienced Smiths Glass over the past 18 years and unfortunately have seen a steady decline in the level of service they provide. To the point now where their after sales service is totally unacceptable and prospective customers need to be aware. Other reviewers have summed it up well and mirror my experiences.
I hope to keep this review balanced and give credit where it is due; The quality of the products is good and depending on the fitting team that arrives to complete the work you should get a reasonable job. All the teams I have dealt with have needed some 'prompting' to address the small details. They are pressured to complete in a set time frame and therefore cut corners. This however results in needing to return to fix issues. Smiths should learn and give their teams the time required to do the job properly and it should not be down to the customer to 'project manage' them.
They have always been competitive on price - you should be prepared to negotiate and you will get a good price
I had a conservatory fitted 14 years ago and had minimal problems, at that time the minor snags were addressed quickly and efficiently
I had front windows and front door fitted 5 years ago and needed follow up visits to resolve some issues. The lead time to get a visit was a few weeks each time, but they addressed most of the issues eventually. We still have a whistling when windy through one window that they cannot identify or fix... so I've had to live with it
Now to my latest experience; I had rear windows and doors, Fascia, Soffit's and Guttering for the whole house and some Cladding fitted at the end of 2017. Again the job was completed well but the various teams needed monitoring and lots of things highlighted to be corrected during the work e.g. scratches of some glass units, chips in some frames, making good around frames etc. The snag list at the end was also large and Smiths pushed for their final payment assuring me everything would be fixed. Take my advice and withhold a sensible sum until snagging is complete. I did this and after two visits (arranged quickly due I'm certain due to the fact I withheld money) the issues were corrected. However, Smiths demanded the withheld amount immediately and I refused as it was getting dark and I was unable to fully inspect all the fixes. Smiths took payment from my card without my authority, or my final sign off that the work had been completed. They were then unable to explain how they had held my payment details 'securely' and treated me with total contempt when I challenged them, referring to the 'agreement' (which I've inspected and find no reference to them being able to store debit card payment details or take an unauthorised payment prior to the work being signed off)
The final straw with Smiths 'after sales service' was two months ago when I called them to request a service call as we had some trim on cladding come loose, one window that needed adjustment as it would not close properly, one patio door that would not lock easily and one window with a whistling noise when windy (remember earlier in the review this same issue occurred on another window installed a number of years earlier!).
I was told that I could not log a service call by phone, you now need to go onto a web page. This I did, and after 2-3 days, I received an email requesting photos of the issues! After some email exchanges I then got an appointment time...The first available appointment was 7 WEEKS away..(and took place today) a disappointing length of time to wait and no apology from Smiths as this is 'the norm' apparently. I requested an afternoon visit as cannot make mornings and this was noted. I received a call yesterday to tell me I would be the first visit of the day 08.00 am. When I restated the original request for an afternoon I was told 'it's the way it is unfortunately and the way the planning goes'
The fitter arrived this morning, on time, but advised that he had been told that as I'd not provided photos of some of the issues he would only be able to address the windows and door!!.. no mention of this during the phone call yesterday! So another 7 Week wait then!
Ending on a positive; the fitter today was excellent and addressed all the issues, he was methodical and took the necessary time required. Smiths need to keep people like him otherwise they will continue to lose loyal customers and lose new business due to poor reviews.
Only use this company if you are prepared, and able, to check and double check the work, are savvy and withhold a percentage of final payment if you are not happy... and hope you never need any after sales service from Smiths.. More...
I have umpteen thousands of pounds on my house they have now replaced everything except one small 400 x 850 window and some cladding .Quote was given and surveyor came round both explaining that the window would be fixed but must have a vent in .Come day of installation all I got was cladding,they blatantly denied giving a quote for the window as well, and that I should feel lucky on the quote I got especially with the price of cladding, there was no leeway for discussion and I found the sales team very rule on that day. Got the sale not interested in anything else More...
Amended review after two service visitsNew review: Since writing my first review, I have had two service visits from Smiths who have replaced the damaged bathroom window frame and adjusted the patio door to our satisfaction. The engineers in both cases were professional and courteous. I have also noticed an improvement in communications with the office. Well done Smiths!! My original review was as follows: Having had my windows and patio door installed on 17/18th July, I completely agree with Chris (review on 28th August) regarding Smiths. I am generally pleased with the quality of the windows but one window frame was damaged and I was promised it would be ordered the same day and take 4-5 weeks to be replaced. No-one has contacted me since then and when I've phoned the company and spoken to various people, I've been told that they will check with the factory and call me back but not a single person has called me. More...
Great company to deal with, built our conservatory very quickly and professionally. Would recommend and would use them again.
Smith’s are true to their word, excellent products, and great installation team. I could not find fault with them at any stage from design through to installation. I would recommend Smith’s to anyone Andy More...
Great service from smiths, I will not hesitate to call for future work. The workman are a real credit to the company on time and kept my house clean when fitting my windows.
Great service from smiths, I will not hesitate to call for future work. The workman are a real credit to the company on time and kept my house clean when fitting my windows.
Great work by smiths, we are very happy with our conservatory. On time & on budget Thank you
New doors fitted, disaster, complained, boss blatantly lied about what the fitter said, would not accept my complaint and took the money from my card, a disreputable company by any standard.
Good quality service
Mrs K Killington
I found Smith's very helpful and professional with our fascia and gutter replacement. Their design and installation teams were courteous, tidy and quick and I can certainly recommend their services.
Mrs. Barbara Sharpe
Job well done, no complaints and satisfied with the end results; would recommend Smiths.
Great job by smiths on both rebuilding our conservatory and replacing a couple of windows. Thanks kelly
we understand why. Their planning advice was first class; the conservatory groundwork was completed with minimal disruption or mess. The brickwork was to a high standard as was the internal rendering. The framework is also of a high standard with no issues of leaks. One glass sealed unit eventually had condensation forming in it but was quickly replaced by Smiths Glass at no cost to us. No issues since! More...
This review is based purely on the conservatory fitted by Smith's in 2014/15. The product has withstood all kinds of weather and there have been no problems which of course we are very pleased about. The various workman for the initial foundations, fitting of panels, glass, plastering etc were excellent. I am also sure that the communication issues we experienced at that time have improved. More...
Smith's replaced our old timber fascias and soffits with uPVC. Gutters and downpipes were also replaced. Excellent job, completed by two very professional fitters. All rubbish removed and site left clean. More...
I had a conservatory fitted 14 years ago and have had no problems. I was so impressed with the work they did I called them up again and had another conservatory and a front door fitted. They would be the first company I’d call if i needed anything else done. More...
Excellent service from start to finish. Highly recommended.
Recommended by a neighbour, we used Smith's Glass to build our new conservatory.They surveyed the site,provided detailed drawings, and a estimate of costs, for our approval. Once we agreed the details they gave us the dates for the start of foundations and brickwork,construction o conservatory and raised floor, electrical work, internal plastering.and final snagging. All the work was carried out as per programme dates.We found them very helpful through out, and all the work was carried to of a high standard. More...
Excellent service, the man who came to discuss our requirements was very helpful and gave great advice. We needed up going with a lean to style conservatory which was done within a couple of days all hassle free. I would highly recommend this company we have had no problems or issues with our conservatory. More...
Fitted a stable door for me, workman arrived on time and did an excellent job, no complaints whatsoever and I would thoroughly recommend this company, also a very fair price.
We are very happy with our conservatory which has proved to be a winner with all thee family. It was competed with the minimium disruption to the house and garden. There have been no issues or problems. We highly recommend the workmanship and customer service provied by Smiths Glass Ltd More...
Maria Pereira Da Silveira
We had new windows fitted to the whole house and are very happy with the quality of the windows & the service received. Would definitely recommend Smith Glass.
Very pleased with Smith's conservatory - all in excellent working order!
had my windows and doors done, great job,no mess, highly recomend
The process was smooth and the staffs were helpful on building our conservatory, from getting the planning permission to the finished product. Would definitely recommend
AVOID AVOID AVOID!!!1
They keep ringing me despite my never having dealt with them. I am registered with the TPS, my number is not listed, they tell me they have taken me off the list and then they ring again. If I was looking for windows I would sooner use fertilzer sacks than employ these shysters. More...
Very happy with the windows smiths fitted to the back of my house. I will be coming back to get more front door fitted next year.
Very happy with my conservatory. Very professional salesman and co workers. Very clean and tidy tradesmen. Been up 3 years now and not had any problems. Very happy customer
I initially made contact with Smith Glass Ltd and arranged a meeting to discuss what product I wanted, the representative was very helpful and certainly not pushy which I was very impressed, I decided upon patio doors. Work commenced on the date two years ago, and I have been totally satisfied with the quality and workmanship. The glass to the patio doors is of very good qualify and the white frame is easy to keep clean, and I have had no problems with the doors from the date they were installed, I would thoroughly recommend to anyone considering updating their windows and doors to have a chat with Smith Glass Ltd. More...
I Had soffits, windows and front door fitted by Smiths Good job done and I was happy
Have had Smiths now do a conservatory and all my back windows I had an issue with some damp but found their after sales team very efficient too and the issue was sorted very promptly I have been very please with both the sales team and the installation crewsAnd would recommend
Very pleased Smith’s. I had a conservatory built and absolutely love it. The workers were polite and considerate.
Used smiths on several occassions now, including front door and conservatory. Excellent product
Have used this company for windows, doors and facias and would recommend their service and product to anyone.
Smith Glass were very professional and gave great advise. They got the job done without very much disruption to the family. Our conservatory is perfect and adds another room to our house. We are very pleased with the end result. More...
Mr D wright
I had a very good window installer, Glen, he had very high standards, if their was more than 1 option of how something could be finished, or a dilemma, he would discuss options, and give a honest opinion of his own, which was excellent, we have panelling above our bay window, he wasn’t happy with his first attempt, so he did it again. Excellent, that was in June or July 2015, are still looking great, thank you. More...
Excellent – no reservations, I would recommend this company to anyone.Lovely conservatory great service all round could not fault anyone, kind curteous and tidy. The conservatory makes a lovely addition to our home. More...
The company provided a very good service from beginning to end, very professional and friendly. 5 stars is rating from me. Charlie from North London
Miss Jacqueline Kennedy
Had a conservatory fitted last year, slight delay in installation but other that great service, workmen were lovely. Had lots of compliments and definitely competitively priced. Only down side is the sales calls after trying to convince me my new conservatory needed a new roof! More...
Had a conservatory fitted in our house in Oct/Nov 2016 by Smiths. Found them to be very pleasant and the work was finished to a high standard. We had an issue with the new radiator leaking, and it caused damage to the newly screeded floor. There was a bit of blame being passed from one person to another as to who’s fault it was, but it was repaired in an acceptable time. We hadn’t put any flooring down, so there was no lasting damage.We then had a tiny leak in the roof, only because a joint in the uPVC hadn’t had a connecter of some sort. Again, Smiths did send someone around to sort it out, and it was fine after that.I was very pleased with the build, as the weather wasn’t that great and the garden was quite muddy. The workers were friendly and really cleaned up after themselves. They even plastered the house wall for us for a small charge, which was really helpful. (Plastering the house wall isn’t included in the price as it’s not technically a part of the build, so it’s worth asking them as they seemed pretty happy to do it).We have since moved from this property, but I sincerely believe that the conservatory was a strong selling point. It was a great size and looked like an additional reception room. More...
Had a Conservatory fitted in January 2017 and windows in June 2017. The fitters were excellent and worked really hard and finished both really quickly and tidied up each day. I was so happy with finished work that I have recommended Smiths to my neighbour opposite who wanted a new conservatory. More...
Used smiths to replace the roof in my conservatory.Really friendly and reliable, were able to advise me on what was best to suit my needs.Work was done quickly.
Happy with conservatory which was fitted about a year ago. Fitters were efficient and helpful. Quality and price of conservatory satisfactory.Sales technique could be improved by offering straightforward price at outset. Don’t like being quoted a price which is then reduced by ‘special deals’ in follow up phone calls. More...
Getting the quote was very easy a lovely man came to give us the quote very easy to chat to! The workers that put the lean too up were very nice had good laugh with them and they were very good at what they do! They even put in our doggy door that we bought separate and was going to put in when it was done. Three years on and still very happy with the work they did! Thank you very much!! More...
Excellent Windows! Excellent Service! Excellent Price! No problems and they look great, would recommend!
The products supplied and installed for me in the recent past by Smiths being - a new conservatory roof, new composite front door and new sliding doors to enter the conservatory have all been of top quality. They do not install cheap DIY products. The installation teams were experienced, respected my property and by cleaning up properly at task completion left a good impression.I would not hesitate to employ Smiths again in the future if the need arises.David More...
Fantastic product installed with no issues, high quality finish and in very good time. Had 12 windows and front door installed 2 years ago and am still thoroughly satisfied. Have had follow up work with Smith's and would certainly recommend them. More...
We had a conservatory built by Smiths and we are extremely satisfied with the end result. All the different construction teams involved were extremely friendly and very helpful. Particularly when it came to keeping our puppy out of the way and safe! The only minus would be that there were delays and it ended up taking quite a while longer than estimated but the quality of the final structure made it worth while. More...
MRS D Groves
Extremely pleased with the service from ordering to installation. My conservatory is perfect. It is well built and I know it will last the tests of British weather and family use for a great many years.The installation team were great, not a shread of rubbish for me to clear. So clean and tidy. Would definitely recommend. More...
Excellent work throughout well done smiths would definitely recommend
Excellent guys seemed really professional, kept it nice and clean with the rubbish cleared away daily. It was a fine job of the work they done,
Excellent work so please with our conservatory
We had a beautiful conservatory built by Smiths a year ago. we are delighted with the result and it has made a world of difference to our living space. The Team who were involved were amazing. respectful at all times and their workmanship was impressive. We would highly recommend Smiths if you are considering a conservatory or indeed any other glazing home improvements. Sheila and Alan Newsum More...
Had a conservatory built. Really good quality build, nice friendly blokes and tidy. Had a few issues, but resolved quickly. Thank you.
I had a lovely conservatory built by Smiths Glass and I am very pleased with it The workmen were very polite and left no mess behind The standard is excellent and I would thoroughly recommend them to anybody
So pleased with my installations had both my Windows and door fitted by them. Both installations were fitted perfectly and quickly and left clean and tidy.Couldn't fault this company and would definatley recommendThank you Smiths More...
I purchased front and back doors. Speaking of my experience with Smiths I can only praise both pre installation and actual installation. On all occasions the sales person, the designer and fitter all arrived at the agreed times. I was kept informed when an issue with quality led to a delay in installation and the product quality and install quality was very good and finish was perfect. Based on my experience I would recommend for doors without hesitation More...
Excellent company, great customer service provided by all team involved in building my conservatory, couldn't ask for anything more. Great build and quality was not compromised at all having looked at the finished product. I love my conservatory and my family loves it too 5 CAPITAL STARS if there is an award like that. . Would recommend your company even to my enemies... Lol Great workThanksChris from Chafford Hundred More...
Excellent company, opened up window opening to original size and fitted vertical slider to all, plus two doors. Job made all good too a high quality and installers very friendly. Thank you very much
Last year Smith's installed a new front door and two windows.This year they installed cladding.The work was carried out to a good standard by polite and professional tradesmen. They arrived on time and carried out the work without any problems, tidying up afterwards.All my dealings with the company have been friendly and helpful. More...
Had new windows fitted to the front and back of property. Well fitted, arrived promptly and cleaned up after themselves. We are now in the process of having other work carried out by them. would recommend. More...
Mr D McKenzie
I have been impressed with the outstanding service received from Smiths let alone the standard of their products and installation from a professional and talented glazier / fitter. We had patio doors installed replacing a large window overlooking our back garden. I did not expect the doors to look amazing and function with relative ease for the price that we paid. Oustanding value and service from start to finish. I would highly recommend Smiths. Thank you. More...
One star is far too much for this company. I contacted this company more than 10 years ago to do some double glazing. Due to their harassing sales tactics I decided to go with a different company. Since then I have been hassrassed by this company with unsolicited phone calls and mail. Even though I have complained to the phone complaints commissioner these harassing calls have continued. I have written emails to the company directly asking for my details to be removed and these are ignored. I can sometimes get up to 4 calls a week from their rude aggressive sales offices. 10 years later and this is frankly ridiculous!!!!!!
AVOID THIS COMPANY AT ALL COST. THIS COMPANY HAS NO INTEGRITY, ARE AGRESSIVE AND ABUSE YOUR DATA!!!! More...
Had soffits n facias renewd and the fitters were very clean and tidy!Well done Smiths
From start to finish the service has been fantastic and professional. I would fully recommend this company, the salesman that came out was very knowledgeable and helpful. We placed the order and the surveyor that came out, made a few changes, but it was seamless and within 2 weeks I had the phone-call and a date for my windows and doors to be fitted. Unfortunately the date that the team were due to start the work, the glass hadn't been delivered, so instead of taking 2 days, they asked if they could do them all in 1 day, with 2 teams. They were superb and worked well as a team. We had a couple of problems and they were resolved by the Friday of the same week. More...
we had some damage done when the windows were changed they were round next day to sort it out 100% job well done smith glass michael shelley wickford
Work completed as per the contract. Happy with result. Fitters were polite and completed the work quickly and efficiently. Mess all cleared. The only issue was that we were not informed when the work was to commence; the fitters arrived and we were not ready for them (never received an explanation for this, despite an assurance that I would get one). More...
The fitters did a very good job
All work was carried out very well and done satisfactorily
Good job, and price 2nd time I’ve used them. And would do again.
Great service, fitters were brilliant and very polite
Had a door fitted by Smith Glass must say we are very happy with the work would use them again
Very good serves
overall we had a good job done the installers were polite and done a good job. i still cannot believe why the sales staff still need to phone the office to confirm a price as this is a bit of a bug to me. know your product and know your price and have the confidence to sell it at that. like i said a good job done. More...
My last experience was awful, but because the make of the windows are really good I decided to use yourselves again to install a new window in my new property. I couldn't of received any better service.. What a difference of service ...... One Male and one female worker. Excellent working skills and excellent customer skills. More...
DO NOT USE THIS COMPANY!!
I had my windows and doors done recently by Smiths and what a disgraceful service I had received. Awful customer service from beginning to end, very rude to the point where it made me feel uncomfortable calling them. They messed me about with installations dates several times and I did not even receive an apology, just shocking that a company can run like this in the UK. I have made a complaint to Smiths, regarding their appalling service and the money I lost due to their mistake, and I have not had a reply from them - Just shocking!! I would not recommend Smiths to anyone, I am still suffering. More...
Happy with our conservatory
I found smiths to be professional, knowledgeable and have a great overall service
Very very happy with our purchase
I am very happy with the all round service from smiths
This is the 2nd time they have built a conservatory (1 on my previous house 8 years ago)
The company have always been reasonably priced for there high level of workmanship and product
G sherwa (barking,Essex) More...
Not happy at all with the service I received. I do not understand how a company can provide you with an "accurate quotation" early October, then happily take your deposit, undertake a survey and sign a contract a week later, only for them to cancel the contract on you 3 MONTHS later because they misquoted (by around £4K). They also said I needed planning permission at a cost of £750 (planning permission is £175). However I never needed this as my conservatory was a permitted development, It then took another month to get my deposit back yet they could not stop calling me trying to sell their services to me! Would never recommend. More...
We employed smiths conservatories to build our conservatory in July 2017, the company made us aware we needed planning permission & informed us that they would take care of the planning application. After 8 weeks our planning permission had been accepted & the company started the building work pretty much straight away. 6 weeks later everything was completed exactly as we had been told & how we had expected it to. Smiths really knew what they were doing & all there workman were very professional. More...
Smiths rebuilt my conservatory within 2 days, I can now use the room throughout the year. Everyone at The company we found were polite & professional. GOOD LOCAL COMPANY
Smiths rebuilt our conservatory at the end of last year, we are very pleased with the results as we can now use the room throughout the year. Everyone from the original designer to all the Fitter’s did a great job.
We recently had our whole house of windows replaced by smiths
The quality of the product and workmanship was first class
Thank you Smiths
happy with the conservatory smiths built for me, glad we took advantage of the sale price as we were able to have it completed within 2months of our first contact with the company. Happy to recommend you to my friends & family More...
Good workman who were prompt & professional throughout the whole conservatory build. Everyone we dealt with at smiths was helpful and polite. We are pleased we found this local family run business to build our conservatory. More...
I would like to take the opportunity to personally thank the whole team at smiths for the fantastic conservatory they built us. Really happy with the quality of build and the overall service.
Mr s Cummings More...
Thank you for the excellent work in fitting my new front door ????
Very happy customer, smiths attention to detail on my conservatory by their fitters was superb!
DO NOT USE THIS COMPANY!!! I read some of the reviews for the company prior to contracting them to put a conservatory up and they were mixed and after meeting the sales person I felt more at ease. He confirmed we could start beginning of Jan and it would take 3 weeks all in. it took over 3 months to have it completed due to the fact that all the people working on the project were all sub-contractors and no one took overall ownership for the status of the work therefore every time we had someone working at our house when they left no one contacted us to let us know who was coming next and when. Even their team said the company was in trouble as they contracted to many projects and didn’t have enough people to complete the works. My partner and I had to manage the whole process ourselves constantly calling, emailing and leaving messages to know when to expect people; we even took days off work to be home in order to give the team access and twice they never showed!! It has been a very stressful time and if I had known I would NEVER have done it. (Hindsight is a beautiful thing). 8th May when it was finally finished we agreed I would receive a call from the project manager to check we were happy...this did not happen. Then we received a letter in the post a week or so ago to say they have been trying to contact us. I called the number on the letter only to see they had given me the wrong one. So I called the sales office to get the right one and they said they couldn’t put me through so gave me the number. I called the number provided 4 or 5 times – no voicemail so just had to keep trying. Today I get a call, whilst I am home recovering from surgery, from their legal department to say they were starting legal proceedings…I laughed…I think it’s because I wanted to cry so naturally laughed instead. The shock!!!! I couldn’t believe after all the trouble and being told I would get a call after to discuss the work and my satisfaction to then get this call today! I was trying to tell the gentleman who called what had happened and after feeling like he wasn’t listen and continued to talk over me I hung up. Upset I called my partner for him to call them back as I was too upset to talk to them. He called to discuss what happened and to his surprise he was THREATENED by the same guy. Basically said we will send boys over to your house and I tell you when they get there it would be best to pay them!!!! WHAT???!!!! I am disgusted!!! I cannot believe it! Horrible experience. This has definitely not helped me with the faith I have in builders/contractors! Shame really as all in all once the work has been finished I am happy with the result – its just been so tiring and very stressful to get here! More...
Really happy with our conservatory, smiths did everything including Electric & plaster ????????????????????????????
Really happy with the service & product we got from smiths
Extremely hard working Fitters, a real credit to the smiths company. They completed my whole conservatory in under a month, very happy customer
Smiths replaced all my windows & doors a few years ago, I have never had a problem with them. i asked smiths to build my conservatory at the start of the year & they were as professional & reliable as they were when I had my windows fitted.
Great job, will be using again for windows & doors
We recently invited smiths to build a conservatory on the back of our property. We were not left disappointed, the company were punctual, reliable and professional from start to finish. We won't hesitate in calling smiths back for future work More...
Really happy with all the work carried out, our conservatory was a big job but smiths completed everything as we expected. RECOMMENDED
Customer service is shocking and one of the worst I have come across. They are ok if things go to plan but as soon as there is a problem then they do not want to know.
Very pleased with the work smiths carried out. They were fast & very hard working when they build my conservatory
Smiths Glass fitted my Conservatory in 2013 and in January this year (2017) I there was water dripping inside from the gutter outside. I emailed them immediately but they said they couldn't come till 30th January! They came numerous times after the initial visit but couldn't fix it until 14th March when they replaced the corner adapter in the gutter. I still don't know if it has worked as it hasn't rained since then. The water had been dripping down my Hillary's conservatory blind for three months and there is now black mould running down it. It will cost me £266.50 to replace it and if I claim on my house insurance I will have to pay £100 excess plus increased premiums. I have sent emails to Smiths asking for reimbursement and they have just ignored me. I had all the windows, soffits and gutters replaced by them in 2013 and they all seem Ok but when it comes to contacting their Service Department you are either kept waiting listening to a recorded message or there is no answer. Not impressed by after sales service. More...
Professional from start to finish, from the first spade in the ground to completion was less then 4 weeks. Thank you smiths
We found smiths to be a great local company to do business with. So pleased we took our neighbours recommendation to have you build our conservatory.
Mr & Mrs Dawson
Reliable & professional throughout the whole 3 week build of our conservatory ????
I rang Smiths about 3 years ago with the intention of asking for a quote on double glazing. After giving them my details I actually found them to be quite pushy and didn't particularly like their attitude so told them to leave it.
A couple of days later, some slicked back, sovereign ringed man knocked at my door telling me he was 'just passing' and since he's in the area would I like a quote anyway! No thanks.
Over the past 3 years, despite every single time asking them to remove me from their call list, I receive calls on a regular basis. Despite my telling them I have absolutely no interest and that I will report them for harassment, they continue to call. I have literally just put the phone down to them AGAIN, which has prompted me to write this review.
I honestly question how many of the positive reviews are genuine.
My advice would be don't even call these people in the first place unless you're happy to be called up frequently by them.
If you Google their telephone number you can see that a number of people have reported this number as a harassment call. STEER CLEAR! More...
Great job, really happy with our conservatory. RECOMMEND
Really pleased with how smiths rebuilt our old conservatory ????
Very glad I picked smiths to replace all my windows, salesman & fitters are a credit to the company
Really pleased we choose smiths to build our conservatory. The job took under 4 weeks to finish & the fitters were a credit to their company
Excellent work from smiths, recommended to us by a friend. We will do the same for our other friends
Lovely job, my windows are fantastic. Hope to do business again in the future
Very pleased with our conservatory, lovely to now have a room I can use all year round
Good job, no damage to my tiles or plaster, would recommended
We used smiths to build our conservatory, initially we picked them because we knew they were a local family business. The fitters were fantastic, can't praise them enough ????
Good reliable company, I have always used local trades to work for me & I will be recommending smiths to my friends and family
We have just had our conservatory fitted and we are over the moon with it! We choose smiths after weeks of being messed around by other companies over price & design. we were not left disappointed, everything was completed without fault & on time. One very happy customer. More...
very impressed with the low price, speed of installation & high quality of finish. GOOD LOCAL COMPANY
They built my conservatory late last year, I couldn't believe how fast and professional the whole team were. Thanks smiths
Front door was fitted quickly & professionally aaaa+++++
Had our conservatory for 5 years now from smiths, no faults at all. Will use again for windows
Diabolical Conservatory Build
Had a conservatory built in November and from the wrong bricks turning up on day one through to the wall being modified twice and the roof and window having to be modified and a damaged fire being fitted it's been a difficult build to endure
Customer service is awful have sent emails and recorded delivery letter with snagging list and after a month still not heared from this company.
Would not recommend from our bad experiences having a conservatory built by this company More...
Good job from smiths glass, they built my conservatory from start to finish in under a month at a very competitive price. Will get them back to do our front door
Smiths built my conservatory last year, not a day has gone by where we haven't used it!!! We love it
Smiths have recently built my conservatory, we love it & couldn't be happier with the whole process
Really happy with all the work smiths done for me would highly recommend them to everybody.
We are absolutely delighted with our new conservatory and would like to say a big thank you to the trades that we had on site and to Colin Chandler who has been exceptional.Communication when problems arise could be improved but having said that all issues were resolved to our satisfaction. More...
Disgusting unprofessional rude incompetent so called family business . Avoid at all costs
Amazing conservatory showcentre
Smiths have greatly improved their offerings recently and I can't recommend them more!