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About

Freestart's ambition is to provide Internet solutions for every business need, no matter how small or large.

Having a web presence is not just for the large business with plenty of disposable cash, but for the small to medium size business as well.

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Reviews (156)

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F
8 November 2019

My work Lode has doubled since Michael and the team launched my website.I get regular emails and calls telling me how the site is doing from Michael, and recommended little changes to increase the website visits. I would highly recommend Michael and his team to anyone and everyone who wants a website. First Choice Appliance Repair. More...

S
18 June 2019

Great price, Great Product and Excellent service

A
18 June 2019

I have been with Freestart since 2012, with my two websites having gone through numerous upgrades and changes over the past few years. If there is ever anything I am unsure of regarding the web site, a quick call or email to their support team puts my mind at ease. They nearly always have a solution for me, but if not, they make the effort to get an answer or solution from someone who can help. I am very proud of my sites as they look quite professional, which is due in part their designers who have a great eye for detail and brought forth a few ideas I would never have thought of. More...

J
27 March 2019

these guys know their stuff.

D
5 December 2018

I HAVE JUST UPDATED MY WEBSITE ALL MY SIXTEEN PAGES MYSELF ON 28 NOV 2018 AND I AM PERSONALLY IN COMPLETE CONTROL OF IT

S
16 November 2018

Freestart are undeniably FANTASTIC. NO marketing or social media Keyword can substitute their hands-on proactive approach to everything they do! They built my website from scratch, they came up with the best flavour, tone, feel and concept that applied to my business and I am thrilled with the outcome. We are THE VINTAGE PATTERN SHOP and I could not be happier and neither could my customers as I get endless positive comments from them. Their staff are helpful, approachable, friendly and no task is too much for them to take on. My business has grown since they created my website, the optimisation has been enormously successful because their hard work applied to it. The blogs they write for me are well written, professional and the detail to historical information is 100% correct. They got us on Google front page after a relatively short time, and I am so happy with the way Hannah has dealt with this side of the business, I could not be happier! Hannah, Rob and all the team at FREESTART are SUPER, A BIG THANK YOU from the bottom of my heart....Sonya Smith-Hughes xx. They do EXACTLY what they say they will do. They chase the customers vision and not the money! The proof is in the pudding, take a peek: The Vintage Patten Shop More...

T
6 September 2018

i have had no problems with Freestart, i have done well with my website.
i use my website as a shopfront rather than selling from.
i have been with Freestart for the past 5 years and had very few problems
that could not be sorted out quickly.

it is a template site which means you have total control over what you put on it and when
you want it on. this appealed to me and the costs have reflected the type of website you
are getting,.
i am totally happy with Freestart and their customer support.
More...

L
6 September 2018

I've been using Freestart for a while now and I have never had any issue with their service. I'm the lucky one, because whenever I contact their customer support there's always someone there to help me with my needs.

I have used a big company previously and had to pay a good money for the service, but there was always a problem somewhere because they were too busy to give me the attention I needed. I came acrossed Freestart when the previous company had taken my website off without contacting me. I am happy since, not just that but the site is very easy to use. Lydia Renty
More...

S
26 May 2018

I've been with Freestart for about 10 years with summerbyscatering.co.uk & cocofalls.co.uk. They have always been very helpful to us and I cannot rate them highly enough!

P
26 May 2018

Updating my website I have been with Freestart for several years,they offered me an update which has brought us so many positive comments. The staff are friendly helpful and very very patient making the change over very easy. I would recommend anyone seeing to set a website whether it is for services or retail to consider contacting Freestart to discuss the options available. More...

N
26 May 2018

Created a website for my husband's new venture. The site is fantastic and my whole experience from beginning to end has been so easy even though we are both not very technical. Would recommend. Thank you Freestart. More...

M
17 May 2018

Clear and precise in advice given regarding our Self-catering advertising.Warm and friendly .. entirely helpful

G
17 May 2018

Freestart has great technical services and as a new business owner, I wholeheartedly can't fault their level of commitment to their customers. I dealt directly with Wayne and his professionalism and expertise are second to none going the extra mile to resolve an issue. More...

R
28 March 2018

Freestart have hosted our website since 2004. I have always found them to be trustworthy and honest.

G
15 February 2018

I advertised with freestart for a number of years and found their website quick and easy to use edit /adding /removing information Any questions were solved easy over the ‘phone by very pleasant operators. Geraldine

L
30 January 2018

We have been working with Freestart since 2009. Our website is lovely. Very easy to update via the control panel and any issues we have are soon sorted out by the technical team. Freestart do our optimization and keep us at the top of the page and at the top of Google maps We are kept up to date with any new issue found on the internet. The team members we have dealt with have always been very friendly and professional. More...

C
2 January 2018

I can never seem to upload photos outside working hours. Spent all night tonight trying to change photos but they just won't upload. I then have to wait till opening hours to ask and it does get sorted and one of the reps in particular is really helpful . Initially I thought it must be me that is doing something wrong but this evening I have spent ages with no success. I have tried clearing browser history, going incognito etc which is what they tell me to do but still no luck. This is happening all the time so frustrating as I can not get on with anything. I am wondering if the website is not being maintained properly outside opening hours?Finally sorted, took a bit of time but thank you so much Stu for all your patience and hard work sorting out the issue. More...

S
31 December 2017

Have had site for a few years now. Took a lot of communication to get site sorted out, and once the basic template has been completed they are very reluctant to alter anything, even if it is their misinterpretation of the design asked for. Have had changes made and some have been very easy, but some email communications take far too long to get a response. All in all site is good, but considering that once everything is up and running there is nothing to do except maintain hosting it would be good if they could communicate more efficiently. It is also impossible to contact their CEO's (Earl Crooks). On the phone the staff are generally very helpful. More...

I
22 November 2017

I have used Freestart for several years now to host my website and provide my Company with a domain name.I have always found the staff to be courteous and professional at all times and the website stable and always available. On the few occasions I have had issues they have been resolved quickly and a full explanation for the issue was provided.There are other providers out there but I would have no hesitation in recommending Freestart and would happily use again. More...

A
8 September 2017

Very impressed with the way Amy handled all my queries .She is very professional and knowledgeable in all aspects of website requirementsCorrections / alterations were carried out promptly and efficiently and I was kept informed at all times.Highly recommendedThanks again Amy

L
3 September 2017

I already have recommended freestart to people!They were excellent, nothing was too much trouble and they were so quick at getting the work done!

A
2 June 2017

I was recommended Freestart from another Entertainments Agent who also uses them for his website We were having terrible trouble with our Website Providers Get Visible Web. com (who are truly appaling). They have been a breath of fresh air and have developed an amazing website We had a few teething problems with information being missed off etc. as we had a lot of stuff to go on it but they have bent over backwards to ensure that necessary corrections were made. We also wanted some changes to the order of tabs and they did that for us too. In fact they worked on our site until we were 100% happy with it and now we have overall control to update it ourselves. The old company Get Visible Web.com had a limit on the number of pages and had no drop downs, but now we have all this with Freestart, a link to our Facebook Page etc., links to the acts we supply I would highly recommend them. More...

E
10 May 2017

I would highly recommend this company to anyone , I am currently in the process of going on line with my business and it is very daunting starting a new website , I'm in my mid 50s and not in the least bit technical minded when it comes to computers , but the help and the support that I have received is amazing . The person that has helped me the most is Wayne he made everything so easy for me to understand , and explained everything to me in the simplest of terms so that has given me the confidence to carry out the workings of my website with ease , and also knowing the support is always just a phone call away . 5 star service highly recommend this company . More...

T
11 April 2017

I had problems with my website and after earlier miscommunication have been delighted with how I have been treated. The company have bent over backward to make sure I am happy. Wayne has been in contact with me most days just to check on progress and make sure Im happy. I would now recommend this company to anyone who wants a website. More...

R
17 March 2017

Freestart have been very helpful and swift upgrading our Bags of Fun website, nothing was too much bother. With so many people hiring bouncy castles and rodeo bulls it make it difficult to match prices etc. when your trying to do a professional job, that's why its important for people to know what type of service you can give, which I our other website didn't.A special thanks to Yan who convinced me to go ahead, then to the team Jenny, Amy and their colleagues who actually done the job.From an extremely please Bags of FunRic Boland More...

L
1 March 2017

Have had a site with Freestart for a number of years so decided to upgrade to something more tailored to my shop.Very pleased with outcome although it did take longer than expected to complete

M
20 October 2016

A great design and tech support team helped my website look and perform superbly. The SEO back-up has made a huge difference to my site rankings, well done !

N
19 October 2016

I wanted a refreshed website and Freestart quickly delivered. I now have a professional website to be proud of!!!...

T
19 October 2016

Excellent communication, super quick response to all emails and phone calls, easy transition, no hassle experience in upgrading my website. Fantastic AAA+++

T
28 September 2016

Really happy with the end result of my website, it looks great and seems to be user friendly. The designer was happy to make any amendments needed and communicated well. Would happily recommend.

D
23 September 2016

When I needed a business website several years ago Freestart was the obvious choice. With a large selection of templates for varying price ranges there is something for everyone. My business has benefitted tremendously having taken advantage of many marketing options from analytics packages to mobile apps as well as excellent ecommerce opportunities. What I like most about working with Freestart is the control I am able to maintain over my website, they offer help, advice and expertise in many fields. More...

R
20 September 2016

Allthough I had a a problem at first Janette pulled out all the stops to sort our problem out. Freestart have done a wounderfull job with our website, keeping us informed at all stages. Could not ask for anything better. Would recomend to any one. It is not the fact we had a problem it is how it was sorted that counts, well done the staff at Freestart. More...

S
9 September 2016

Would highly recommend this company. Reasonable rates and very professional staff. Always happy to help.

S
17 August 2016

I have had a website for over ten years with Freestart and have always found all staff to be friendly and helpful.Any requests are always dealt with and I like the facility on their site to update your details and upload new photographs. The most important aspect is that my customers really do like my website and always comment on how nice it is.I also have a mobile app and it is good to keep up with technology.Have recommended Freestart to many Business associates. More...

F
11 July 2016

Great company used for many years

T
7 July 2016

I have been with Freestart for several years,they offered me an update which has brought us so many positive comments. The staff are friendly helpful and very very patient making the change over very easy. I would recommend anyone seeing to set a website whether it is for services or retail to consider contacting Freestart to discuss the options available. More...

O
5 July 2016

Well done freestart it took me years to get round to updating. If I knew it was that easy, it would have been done way back.Thanks againOwen

T
4 July 2016

I ve been with free start for over eight years. Always been fair price for what they do and they just upgraded my site with a great new design and its mobile friendly now so I m not stuck in the dark ages !! Would recommend

J
21 June 2016

I have been with freestart for about 5 years and my experience with them has been a happy and productive one. The staff are always helpful and over the years I have spent a lot of time speaking with them as I am often on my site control panel changing and updating it. The site works very well for me and my business, and I have just updated it to a newer more modern looking website which I am thrilled with. They were happy for me to keep tweaking it so it was perfect (in my eyes) and I really appreciated the time and effort they put in. If you want a site that you can manage/change yourself regularly then these guys cannot be beaten. The control panel is easy to use and you can always ring the tech support to ask how to do something if it gets a bit complicated. My site has many pages, voucher codes, lots of pictures, links to facebook and twitter, youtube videos and a shopping cart so is quite comprehensive. I am and have always been very happy with the company and the value for money. I have friends who have paid ££££ for sites that do not work as well as mine or look as good. I highly recommend freestart ! Juliet More...

C
21 June 2016

Nice and easy to deal with . Did what I asked . Issues dealt with quickly and efficiently . Got what I wanted very happy . Thanks guys! Marty

J
16 June 2016

I have had my web site with Free Start for 6 years. I like the fact you can log in and change your web site, with ease. I am not a computer expert infact I only know the basics, but it so easy to maintain your web site with Freestart. Over the 6 years Freestart have always kept me upto date with the changing requirements, and changing times of the internet and web sites. If I have any queries or alterations I cannot do I send an e-mail and it is actioned within a few hours. I cannot praise Freestart enough for their excellent service More...

D
15 June 2016

With everything in life you pay for what you get, I originally had the cheaper website to start with in 2013, I then rcvd a sales call to advise me of the offers they currently had - so I upgraded my site - its a lot slicker now than before - still easy to add to and I am more then happy with that I now have. Decent people to work with, yes you do rev sales calls but you also rcv calls to see how things are going so in my honest opinion I would advise people to have a go and actually speak to people - More...

A
24 May 2016

I'm very pleased with the recent upgrade of the banner which wasn't expensive and has made the site look a lot more interesteing and eye catching. We have also had a steadily increasing flow of interest for our services via our website since the improvement.Freestart are always pleasant and easy to deal with. More...

J
26 April 2016

We recently upgraded our website with Freestart and are very happy with the result. It now has a much more modern look and is very user friendly. Once we submitted our new photos and a few extra lines of text they had the job done, checked by us, then live, within 2 days! Excellent! More...

L
21 April 2016

Amy called and suggest my site needed a "new look" ! She asked if I would like to email her an idea of how I would like the main banner, which I did. Within a day, she took on my ideas and made it look appreciably better, updated the entire look and sent me a "mock up" for approval. I made just one change which she implemented immediately and the site was up and live the following morning. Thank you Amy !I have two sites with Freestart and have been very happy with the service. The only negative side has been their CEO which has cost me a fair few bob over the years and doesn't appear to have made much difference. I have now sub let this particular side of things to a private local computer / website "geek" - time will tell if I have made the right decision? More...

S
31 March 2016

Megan Freeman and the Freestart team have done a great job of our new ecommerce site. There's still a few minor details to sort out but it looks great and Megan worked hard to modify the template to fit our requirements.Thanks to all involved.

P
18 March 2016

Freestart updated my website - they made the whole process hassle free - they took on board the requests I made and did it all very quickly. Freestart made the initial changes and then handed over to me. If I had a problem with anything they were quick to resolve the problem for me either explaining to me how to do it or doing it for me. They followed up the whole process by calling me to check I was happy and if I needed any further help. I recently needed my twitter account adding which they did virtually straight away. I am very happy with the service from Freestart - the staff are always friendly and happy to help. Thank you Freestart. More...

P
8 March 2016

Fast, Efficient and very helpful, on the negative, I was expecting something different in a new website but it is very very similer to the old site

R
2 March 2016

Thank you so much for the new website look. Although I have been in business as a single trader for most of my working life (over 45 years) i am not really a computer and mobile phone fan and limited on my capabilities and patients in such. So when Freestart telephoned me to ask me if I wanted an upgrade on my website I reluctantly said yes, and I am glad that I did. Thanks for your help and work you have done. Richard More...

A
26 February 2016

I had my website upgraded as the old one looked a bit outdated ,people from freestart where very easy to talk to , fast response to emails , pain free service . new website looks lovely , thank you Kesha and all at Freestart plc. More...

S
24 February 2016

Nice and easy to deal with . Did what I asked . Issues dealt with quickly and efficiently . Got what I wanted very happy . Thanks guys! Marty

S
24 February 2016

easy to use and a very helpful team. thanks

S
24 February 2016

Having had a web site from Freestart for some years we were aware that it was no longer 'state of the art' and desperately needed up dating. I did consider changing for a fresh start, but having spent some considerable time with Megan I think with the upgrade we will go from strength to strength.Following bit of a shaky start I suffered an operation on my wrist and had several 'enforced' breaks from setting up the site, but Megan was patient and took on board all my suggestions and requests promptly, politely and precisely.Thank youSimon Freebairn. J.P.Passion Flowers Florist. More...

M
22 February 2016

Anything I needed was done in a flash!What a helpful person.Forever in your debt!!!!Thanks again

A
17 February 2016

So far, so good.The switch over of my Domain name and the new site develpment has been seemless. I am happy to say that all worries/concerns that I had about changing from one company to another (freestart), have been smoothed away by them.

H
15 February 2016

great service, amazing design when renewing it. very happy customer.

H
12 February 2016

Love this company as they do what they say. There is no hard sell and they have a genuine interest in their clients. I have been dealing with Megan Freeman, who built my website. She did a brilliant job and is always available for advice. The after sales care is great unlike other companies who just want to sell their product then leave you to flounder. I would recommend freestart to anyone wanting a website. More...

J
12 February 2016

Moving from another supplier, and looking to take on the responsibility for performing the maintenance of the website ourselves. We were nervous at first, but the support that we have received has consistently been of a high standard. Our questions are answered promptly and in full, at a level commensurate with our experience. More...

L
11 February 2016

This Is my second website with Freestart, this time I had a domain but needed a completely new website, I provided text and photos and here we are again another new bright website for my other business. I would recommend freestart to any one who needs a website for a small business. The team are great to deal with. Well done! You all deserve a gold star.Lee at Findaskipper More...

D
11 February 2016

The staff are very efficient, approachable and knowledgeable. Their product knowledge is wonderful and their pleasant manner is great, especially for someone like me, whose knowledge of computers and websites is limited. Thanks.

T
9 February 2016

The Freestart web design concept is comparatively easy to understand and customer support service, paramount to back up any on going issues, knowledgeable and very friendly. There is an inherent issue with the new platform, in my opinion, that is the inability to enlarge a product to view it as an individual item. My business is selling photographic prints and the new hover facility does very little to enable a potential customer to view an image larger in full detail.The e-commerce facility works very well and provides a detailed email confirmation of any new order placed.In terms of value for money I would rate Freestart very highly. More...

T
11 January 2016

I have been impressed with Freestart's quick, friendly and efficient service. Amy Connah in particular helped me a great deal to set up my new website. Nothing was too much trouble for her and I am very happy with the result. More...

A
16 December 2015

Well Megan and Suzanne and the rest of the dedicated team what can I say, you have been a brilliant support thank you you are all an asset to Freestart thank you so much for your professional attitude to my many questions and queries and for answering and replying to my emails so promptly.

R
2 December 2015

Originally had a website with Wix - where I built my own site and I could make changes as and when. I was called by Freestart and decided to give them a go. It took a while to get the website looking how I wanted it to. It has been a bit strange having to get used to not being able make changes as I please.Megan has been brilliant persevering with me until I felt my site was right.. brilliant support, quick and fast replies when needed.Thanks Freestart More...

F
17 November 2015

Thanks to Mike and I have a shiny new website cost to me a quarter of the price along with marketing support thank you very much.

L
12 November 2015

I am over the moon with my new website, once I saw the website up and running I had a grin like a Cheshire cat. The team at freestart were great and very patient with me with all of my questions. I didn't really need to worry as have a great website now. Should you need a website then I would highly recommend FREESTART. Thanks to all of the team from Lee @ Tranquil Moments Domestic Services. More...

G
26 October 2015

Ryan was very helpful in setting up my new website move from Yell. Com. To Freestart Plc. He listened to my website requirements & business needs, & put them all into action. I would recommend anyone wanting an excellent service & a great deal to contact Ryan Finch, he was very professional, "he listened to me, then made it happen". No hidden surprises.100% helpful.Thank you,Garry Hall School of Motoring. More...

L
9 October 2015

We have used Freestart for 10 years now. They host our website & last year built us a new website which is wonderful. Any problems I have had they have they have sorted. Great service many thanks.Lara & AshleyRubensBlackpool More...

J
25 August 2015

Liam has been a super star from start to finish - helping us to make sure we were happy and understood, and equally gave us time to have a think and talk between the management team to ensure we were all happy. Loving our new website , and its been quite simple and easy to do.The control panel not changing means that it doesnt mean more training for anyone - and its soo simple to use. Really pleased we have trusted freestart for a long time, and they are listening to us all the time with suggestions. More...

P
24 August 2015

excellent service with a great end product. thank you

M
21 August 2015

I have been very impressed by the positive attitude to move forward with the design of my website with out any input needed. The website looks great and I am very taken by the speed it was prepared and shown to me. An over all great experience, Thank you More...

Z
21 August 2015

Pain free set up of 2 different e-commerce platforms simultaneously. I had very clear design branding that I wanted carried on to the website, which the desgin team did a great job of visualising. The back end of the e-commerce sites is pretty easy to get the hang of, as an eBay and Amazon shop owner the skills picked up in managing those shops were easily transferable. Very helpful on-line guides to help with managing the website, with friendly staff on the end of the phone for any problems. Great to have someone to touch base with too, shout out to Mike for all your help (and some great deals). More...

D
13 August 2015

The revised format has given my web site a more professional image. Freestart were very helpful with the changes I requested and was made easy every step of the way. .Fully recommend to promote your business. More...

T
27 July 2015

Have used Freestart for our Web page for several years now and find them to be good value for money with an easy to use control panel which gives instant access and immediate updates. Loads of add on features available - but it's not a problem if you don't wish to have them, the sales staff aren't pushy.We've had lots of other companies trying to get our business, but none have offered the value and personal service that Freestart does, so we wont be changing. More...

B
22 July 2015

I find Megan to be extremely helpful during the redevelopment process of my website.There were things I was unsure about, and at every step of the process, she would assure me not to worry, because everything she said would be done correctly. If I was not happy with anything, she would give me the opportunity to state my views, and advise me accordingly.The website has been transferred, and I am happy to say Megan was at every step very supportive.Thank you Megan.Brian KerrKerr Photography More...

P
22 July 2015

I would like to share with anyone who is thinking of purchasing a Website from Freestart.com they are certainly the best company to have your website with. They are all so very very helpful, they are there to guide you all the way with their wonderful friendly advise, they all care about the customer which to me is so important.They are a genuine honest company with all caring staff, this l can honestly say as myself for example have needed their advise on various things on my website.I highly recommend Freestart, you will not be disappointed, I am so pleased that Mike gave me a ring in the first place.Thank you all so much.Paula KillinerGlastonbury Mystical Crafts More...

L
13 July 2015

Great price, very helpful when helping me set up, would recommend.

G
13 July 2015

I cannot fault the support I receive from Freestart. I manage my website but very often I come across a problem on how to execute certain procedures, for example inserting a photograph, positioning it, enlarging it etc, A telephone call and I am within a few minutes talking to a member of the support team who either talk me through it or very often I send photographs through to them and tell them what I want and they do it for me. I also have a young lady who is my personal support. She phones me on a regular basis to ask how I am and whether I am happy with the website and whether it is working for me. I recently had a new platform. Again, we talked it through together and they did everything I asked for. Talking to my colleagues who have other website hosts companies, I really do feel I have the best value for money and the best most efficient support.team. More...

C
7 July 2015

I have been with freestart for over five years now and during this time I have found their technical support, design and customer service excellent, they have always been very courtesy and nothing is too much trouble for them. We are delighted with our recent modification and new look site and certainly would be happy to recommend them. More...

J
3 July 2015

Although I wasn't keen to upgrade my website in order to make it mobile friendly as I was happy with the old one, am now pleased I did. Megan and Amy at Freestart have been very helpful in getting it as I wanted it, patiently tweaking it here and there. And I am a fusspot... but now a happy fusspot! More...

C
3 July 2015

Always helpful and informative staff, no questions left unanswered. Website builder was sometimes difficult to work with, wouldn't always respond to changes. A decent package overall, good value for money - I didn't feel the need to look elsewhere for a website provider. More...

M
30 June 2015

I have been with Freestart for the past 10years, we have recently done an upgrade with them on our website. We have found this company to have been extremely helpful and professional with the full setup on the website. Any few problems we ever had they were just a phone call away and it was always to a UK customer support centre and it was always sorted. I would have no problems whatsoever recommending Freestart PLC to anyone. It has been one of the better decisions our company has made. More...

P
29 June 2015

Brilliant service from Freestart, Revamped my website quickly and consulted me all the way. They have also created a Business Facebook page for me. Thank you very much.Phil CurtisDevon Metal Detectors More...

J
26 June 2015

Our website is truly a master piece we absolutely love it and it's bringing clients through to us all the time.The annual cost of up keep is very good too we are happy with the price of this. To upgrade the website can be costly but worth while. But there's no payment option with free start pay in full or nothing which was tricky round Xmas as a bridal shop they had deals on that expired and the manager wouldnt hold the price for us. Which I found unreasonable as we have been customers of free start for a while so be prepared to pay. When you have a problem with the site its always quickly resolved. We are very happy overall that's why we have given 4 out of 5 starts just make sure you get everything you paid for write down everything they offer you as there were a few things they forget to upgrade that they say is included in price I feel this is just human error. Hope this is seen as an honest review. More...

S
25 June 2015

Mike in the sales team was amazing. he didn't try to give me the hard sell he just asked what I needed, He explained how the design and support team worked gave me my options and left the decision to me. I couldn't have asked for better service from himthe design team are amazing they ask what and how you want things and make sure everything is how you wanted before they launch it.the support team are hands on and nothing is to much trouble for them. they deal with your request within hours even if they are short staffed. I couldn't with for a better service. thank you guys More...

7
10 June 2015

I was recently contacted by Mike at Freestart to enquire as to whether I would be interested in upgrading my website for our B&B business and creating an App. The initial phone call was not in the least a "hard sell" but much more of presenting options that might have been of interest to me.I found the information clear and, as had been thinking about making changes anyway, was very happy to discuss how Freestart could help me. Throughout the process of making these extremely efficient and swift changes all staff member I have had contact with have been courteous, helpful and attentive.In particular Mike has rung/emailed regularly to make sure I was happy with the service.I have no hesitation in recommending Freestart to other small businesses wishing to upgrade their websites and then have the ongiong support to manage the site themselves. More...

J
5 June 2015

Thanks for contacting re My website I am very pleased with the service as always Quick & to the point & reasonable charges to. ..Website now looks up to date & good Will & have recommended you to other small business's Many thanks More...

T
29 May 2015

From a person whose only experience of a 'keyboard' was piano lessons when I was 6 years old freestart did exactly what they said they would,quite refreshing in this day and age took all the hassle away and produced what I wanted and you can actually talk to a person,wonderful.I would recommend them to anyone.

K
21 May 2015

I am very happy with the help and support i have received from Freestart. I have found the app and the website useful for my business. Very happy with the products freestart have provided me with. More...

M
19 May 2015

Have known this company since 2001. They have provided me with website support in an honest and straightforward manner. Staff are friendly and helpful and tolerate my simplistic questions.

P
19 May 2015

We have been with this website company now for over 10 years. We have always received a good and polite service from the staff we have dealt with.

A
14 May 2015

Makes my life so much easier.

S
13 May 2015

I have just had my Web Site Up Graded to make it Mobile friendly and Freestart have been great and very fast at the Up Grade and we hare really pleased with the new Web Site.

A
5 May 2015

After a few initial problems I have received a fantastic service from Freestart. I have worked closely with Janette to build both our websites & cannot thank her enough. It has not been the easiest task due to other companies making the changeover very difficult but Janette has persevered making it as smooth as possible with as little disruption to myself & my busy schedule but keeping me informed the whole time. I am extremely pleased with the finished results & would not hesitate to recommend the company.Thanks again for everything More...

D
24 April 2015

Ok so last year I have them a go at SEO (this time last year)... Nothing was done until I started complaining in December. .. Now June 2016 it has come time to renew?!!! Wow a full year already. Funny how the report you provide only shows an upturn from January... So now I'm having the same conversations lack of communication still a big problem (unless they want money) and I am this time trying to pin down a contract with clear expectations of the work I am going to receive... Not happy paying for a full year SEO when clearly this has not happened!Update,,, Had some good service from them since... they have worked on my comments and applied them.2019 update, just pulled them up on invoicing early again. More...

A
25 March 2015

I have been a client of Freestart for around 15 years and I have always had a great service and during the past few years they have been growing whilst still providing a great service. My accounts Manageress Jessica Murdock contacted me regarding a new web site launched and I deci to try it, through out Jessica was in touch to keep me up to date whilst the design team were preparing my site, can not fault the service 100% thanks Jessica.My Design lady Katanya Simm was fantastic & worked very hard on a very complexed web site & has designed it to perfection and was in constant touch to keep me fully up to date. I had to do very little work as Katanya took all the stress away & constantly came up with ideas which was great, I provide a typed up description which she worked on providing a 100% service.My web site has also been finished 1 week earlier than the date I requested which is going live this week.I can't say anything else apart from thanks very much to the Freestart team, Jessica & Katanya.Highly recommended Andy HicksonDirectorDH Bristol Ltd More...

J
22 December 2014

I have been with Freestart since January 2004 and to be honest I was wanting to leave the company as felt I had received bad service for the past 12 months for various reasons, however I got speaking to Janette Wynn and I was impressed and she cares about customers and retaining existing clients and has worked very hard on our website to get it finished and looking fantastic, she is a hard worker and extremely committed Thank you Julie Lawrence Able Personnel UK Ltd

D
12 December 2014

I have had a Freestart website now for many years and am pleased with the service I get on the phone when I call. Since changing to a mac and doing a little more frequent updates to my website this does seem to be more often as there seems to be less compatibility with some tasks which need to be resolved, however happy with the folks I am speaking to when I hit an obstacle !

A
2 December 2014

Very helpful indeed! Fixed a problem quickly after days trying to sort it.

B
24 November 2014

Freestart plc have been recognised as a leader in customer service in the 'Something To Shout About Wigan' category, we have been customers for 10 - 11 years and have always been impressed with Support, however, in recent months service in all departments we have dealt with has improved significantly.

S
20 November 2014

I have very little experience of setting up websites but thankfully the guys at freestart have been fantastic and supportive. They go the extra mile and are always helpful. Without them I would be lost. Thanks Freestart!! More...

D
25 August 2014

I have found the freestart technical staff very helpful supportive and patient, over the many years, I have been their customer. I am not the most assured website owner, having a limited knowledge of code etc, but they have always been most professional and supportive in their help. Stuart Aston, in particular, has always been very helpful and seems to have real expert technical knowledge, able to pinpoint problems and suggest solutions with a limited amount of fuss. More...

M
21 June 2014

I would just like to say how happy I have been with the service from the Account manager and Support from the technical department. Donna Bromilow and Wayne Thomas have been exceptional with assistance and customer support. I work for a customer support service area which give me the basis to comment on the excellent service I have received. Thank you for all your help. More...

J
16 June 2014

I have been a Freestart customer ever since I set my business up almost nine years ago. I started with a very basic site and have developed it over the years. My website gets lots of compliments from customers and is a great tool for generating business. Although Freestart have lots of really attractive templates, I chose a customised option. It is really easy to update and looks very professional. Freestart also made me a video to help with rankings and I am very happy with that too. The customer Support Team are great: very friendly and helpful and it's rare that I wait more than a minute or so to get through when I need assistance. When I call in with a question or a problem it is always dealt with quickly and the team really take ownership if there are any issues. The only aspect of my dealings with Freestart that I have been less happy with was SEO. I would however have no qualms about recommending Freestart to anyone wanting a professional, easy to handle website at a very reasonable cost. Just the Customer Support is worth what I pay for my site annually (and more). More...

B
6 June 2014

I've had my website with Freestart for several years but a few months ago upgraded from the standard site to one which Freestart has designed for me. It has been worth every penny, my orders have at least doubled since my new website went live. The changeover was easy, my old website stayed in placed whilst the new one was being designed and within a few days my beautiful new website was ready with everything from the old website being transferred. Amy at Freestart was brilliant, nothing was too much trouble. What I really love about Freestart is that I can email them with any problems and within minutes they reply with good advice. Freestart are in the UK so it's easy to phone them and they normally sort out any queries within minutes. I also have another website with Freestart for my husband's business and having been with another website company for this business, quickly went back to Freestart, they can't be beaten. I would recommend Freestart to anyone wishing to have a website, indeed I have recommended them several times. More...

S
29 May 2014

i have recently signed up with FREESTART for my website for my business 'A Slice of Elegance' cake makers in the Vale of Glamorgan. ..... Not being very technical with computers I had to call in and admit my ignorance on a simple item regarding the photos on my site. They were fabulous, not only do you actually speak to a real life person, they are so knowledgeable and soooo patient. Nothing was too much trouble, they talked me through step by step how to change and amend things on my website. They even set up Free of Charge a link direct to my Facebook page. I cannot express how wonderful this company is; especially STU who guided me through step by step, he has the patience of a Saint. Well done FREESTART you have the best customer service I have ever experienced. More...

A
14 May 2014

Just spoken to Stuart at Freestart, to help me sort my headings colour, and it was done so quickly. I am not the most IT savvy person, but he made it really easy. He also helped me with 2 other little bits of information that will make a tremendous difference to the web site. More...

A
14 May 2014

Ive been with Freestart for years now and they are brilliant with help and support. They are very generous with long term customers and I've always been delighted with the help and support that they give when I have a question about updating my website. I would definitely recommend them.

S
13 May 2014

I started my business 3 years ago and wanted my own website in addition to selling via that well know auction site. I wanted to spend my time developing my product not developing a website and Freestart offered me a solution. I virtually got an 'instant website' which looks professional and is user friendly. Ok, I had to spend some time tweaking things and getting it to look how I wanted but overall, I think it was excellent value for money. The annual ongoing costs are also reasonable and the tech support team have never failed to sort out any issues I've had (thanks Stu for sorting today's issue!). More...

P
13 May 2014

From the word go FREESTART have been very friendly and professional with any dealings I have had with them. From Starting up, uploading stock, and sorting out our Facebook store, it honestly feels like i am having a coffee in the same room as the person I am talking to whilst resolving my ecommerce problems. .... Everything my last web host wasn't and more. More...

U
9 May 2014

Freestart staff were very helpful when getting the site up and running, and have a top notch support team.

J
9 May 2014

I have found freestart very friendly and helpful as I have struggled with some aspects of my website, however nothing is too much trouble and they have also have offered a follow up call in a few weeks time. Full technical support at the end of the phone and they are extremely patient. More...

D
8 May 2014

I must say what a great pleasure and support I have received from Freestart.To have people at the end of a phone with patients and talk through any problems like me I have had brain bleeds and strokes they explain things so well and slowly the only company I have had websites through that have been great. Just try them they wont let you down. More...

A
18 February 2014

A couple of years ago my brother brought a make your own website.I logged on ONCE and never went back to it.It was a mine filed. I just started my new company and was being quoted £1000 - £5000, not money I have.Claire Thornton called me one day and shoed me the way.Best money spent EVER!I have dealt with Stu who made making my website easy!he took me through step by step and got my website going.I now have a fully working website!So easy! and these guys really helped me otherwise my website would still be dormant.Claire even arraged my facebook page at no extra charge and I was pleasentley supprised when I received a email telling me my phone app has been set up.Amazing service and great website. More...

R
7 January 2014

I have just changed to Freestart after a cold call from them.Usually I ignore that type of call but the very pleasant young lady caught me on a good day! She explained what Freestart could do and, to be honest, I didn't believe I would receive everything she mentioned. I was disillusioned with my previous provider as I had not had human contact at all in three years.Kayleigh Lord set my initial system up and was very helpful. After that I assumed I would be on my own...but noFreestart have shocked me with their attention to detail and their willingness to help.Claire Thornton, in support, has been tremendous. She just called to see how I was getting on and ended up spending nearly an hour setting up my link to Facebook, going through a few questions, laughing (important) and generally being very very helpful, knowledgeable and friendly. The funny thing is that the Freestart software is so easy to use compared to my last provider that I don't need as much personal help. However it's great to have a company that really want to help you succeed.To sum up in one word.Impressed More...

S
23 December 2013

I was served by Matthew Nancollas.He was very helpful and helped me to solve problems which I did not have a clue about. 10/10

B
18 December 2013

I am a complete novice at setting up a web site and whilst I don't pretend it's easy I have been offered good advice in a friendly, knowledgeable way. I'm still in the very early stages and they are in constant contact with me. More...

R
12 December 2013

Overall I find Freestart to be useful most times but, as a long term customer I would expect some free gestures from time to time ie. with regards to your cookie scenario I realised its possible to download it free of charge but yet again you are asking for £25 to do so. I normally pay for two websites plus facebook so, that is my only concern for now. Overall, nice and polite customer service. More...

P
4 December 2013

I have renewed my subscription with Freestart for the 11th year running. I created my website with Freestart in December 2003 and ever since I have found the staff very helpful and friendly. I think it is very good value for money so would recommend it to anyone that is a beginner in this field and does not know anything about websites because it makes creating a website very easy indeed. More...

L
27 November 2013

Freestart have been a pleasure to work with. customer service is great and its so easy to set up. I'd defiantly recommend them.

I
26 November 2013

What a wonderful product with great value for money and superb service!

K
21 November 2013

Brilliant app at an affordable price and i was just left to get on with it. Clare very efficiently and patiently talked me through all the app's properties and i look forward to getting started to generate more business. Tank you.

A
21 November 2013

I am happy to recommend this company. Very rare these days to receive excellent customer service.I have been very impressed!

S
1 November 2013

Just had my website constructed by free start, what can I say , totally satisfied from start to finish, service and customer support are second to none. The guy who did mine is called Andrew Cantwell, ask for him if you want probably the best customer service that I have ever had, this guy goes the extra mile and goes out of his way to ensure that you understand your website from start to finish. My only regret us that this guy can't tattoo, lol as I would deffo be headhunting him for my business, thankyou Andy for everything you have done for us at Wigan Ink, we will continue to sing your praises and spread the word of the awesome service you provide. Xx More...

F
24 October 2013

I have just purchased x2 mobile APPS and both APPS are running (within 3 working days) Very happy with the service so far. Can't wait to start sending our APPS to our customers to help promote our business. More...

W
17 October 2013

I transferred away from another website company because I was not happy with the standard style of website. In my line of business I have to portray professionalism. I am delighted with the professional service this company has given me and even more delighted with my sales figures which have increased since I have had a website with them. Keep up the good work. More...

L
7 October 2013

I cannot fault this company, they are so helpful. They had my website set up instantly and I still receive phone calls off them, just to see if they can help me with anything else. I was not computer literate at the start, but they talked me through everything . This website is so easy to maintain,.. amazing !!. I now look at my website with pride. I would strongly recommend this company to others,.. which I have done already. More...

P
29 September 2013

I found the whole experience very productive from start to finish. Without much input from myself they delivered a top class product. I was totally amazed at the delivered product in quick time and at a very reasonable price for the work involved.I have no hesitation in recommending them to anybody that wants help moving their business forward with technological input from them.Fantastic. More...

J
19 September 2013

Claire has been helping me with our new website. She has been friendly, efficient, professional and so helpful. The telephone tutorial she gave me on how to use the control panel was super - I would have been really struggling without it. Thank you Claire!

A
2 August 2013

Someone always available at the end of the phone, cheerful. polite and knowledgeable staff.

C
29 July 2013

I think it's a great way to start a professional website at very low cost. It is easy to use and every help offered by patient knowledgeable staff, I have found them to be friendly and very trustworthy people to deal with and lots of backup help available. It's just wonderful and I would definitely recommend to any one wanting to start an online store.Brilliant More...

H
19 July 2013

I am a complete beginner with website design. The help that I have received has been outstanding - nothing is too much trouble! Plain English! Understanding! And patience!!! Call backs when promised! I can't rate the help I have received so far high enough! Brilliant - many thanks Clare x More...

C
18 July 2013

The conversation between me & Claire ( the Freestart representative) was all said in plain English with no technical jargon , we both understood each other so we could achieve the best results for my website. Straight forward no nonsense support that I wanted, & the results are great. Very happy customer & would recommend anybody who needs help in getting the best out of there website. More...

J
14 June 2013

I have been dealing with freestart for a number of years now and have been extremely impressed with the service and support I have been given. Staff are always very helpful and polite. The products offered are constantly being updated with new features. Any additional 'addons' which are purchased related are very competitively priced.5* from me. More...

D
21 May 2013

We have been using Freestart for our webiste for some time now and in that time I am very pleased with the product and service provided. The website is designed to your specifications with custom banners and colour schemes and the customer service department are brilliant at guiding you through the setup.The control panel is very easy to use and although would probably limit someone with in depth knowledge of web design is a very powerful tool and ideal for people who are not so experienced.The package seems very good value when you first speak a sales advisor (and it is), but there are LOTS of extras that are offered as you build and expand your site.Some of these small design changes I do believe should not be charged for, and this is why I have rated 4 stars rather than 5, but most of the extras offered I consider to be good value for money.In particular I am very pleased with the SEO (search engine optimisation) provided which has made considerable improvements to our Google position for a large number of our target keywords.Overall I am happy with Freestart and will continue to use and recommend them. More...

J
4 May 2013

Freestart are a company I chose after not wanting to spend much to create a website, however our company has 2 both with Freestart, we find the company helpful, but if you want your website to be successful you can't be afraid to put some work and effort in yourself! They do not supply you with a million pounds earning website overnight, they supply you the foundations on which to make one, with a value for money service, I'm a happy customer More...

C
3 May 2013

everything was up and running in days

J
29 April 2013

We find these people give good value fior money and good technical advice

B
18 April 2013

In this current econimic climate you need good advertising at affordable rates. Freestart staff tick all the boxes in guiding me to help my business appear first on all the major search engines under B&B resulting in lots of customer enquires and a busy season. If I have any issues to discuss the staff are very helpful and patient and return calls to suit my time table. I have tried a number of other marketing copanies and always return to Freestart because they put the customer first. Thanks to everyone in Freestart regardsBernie More...

M
12 April 2013

Freestart was recommended by a friend as its a very easy process. Myself I have a very limited understanding of computers and web sites but have managed to build an e commerce site with ease. Any problems I did have were resolved with a quick call to the technical support team, who were happy to guide me through anything I wanted to do with easy understandable directions. More...

T
10 April 2013

When I called I had a gentleman named Matthew Nancollas, he was so helpful and explained easily the steps I needed to take to set up my site for vouchers, and the buegle store on Facebook. At one point we got cut off but at least he took time out to call me back to make sure everything was alright.I would like to say a big thank you to Matthew and if the rest of your staff are anything like him then you have a great team. Very happy customer More...

J
10 April 2013

i've been with Freestart for a number of years now and i never have any problems with either my Website or my emails. anytime i have needed to contact them with any technical questions things like how to make alterations to my Website, add pictures etc, they have been quick to respond and given me precise and accurate information.

L
9 April 2013

If you want a website that you can update yourself and make it your own goto Freestart. I got them to do my website five years ago and they have been true to their word.

B
9 April 2013

As stated in a previous review, which I've chosen to withdraw, I've been a customer of Freestart PLC for about 8yrs and had always been satisfied with the service until a recent problem arose. However, the complaints I had have been listened to and an agreement has been reached about the work carried out on my website. More...

S
8 April 2013

Quick response to get my web site updated. I've had a freestart web site for about 10 years and found it incredibly easy to manage. For the first time I had a problem updating, so I contacted the support centre and got an email telling me 'up to 3 days'. No sooner had I read it and I got a phone call and a talk through resolution.The problem was to do with my system upgrades and the adviser was helpful and held on the line whilst things downloaded and installed and ensured it all worked for me.Good service More...

I
8 April 2013

I have used Freestart plc for nearly 20 years and always found them to be helpful and willing to assist with ideas relating to our websites and document hosting sites. The response from the support and sales teams has been first rate. Based on my experience I would highly recommend them.Ian McCartneyDirectorMCTS Ltd More...

B
27 March 2013

I'm thick when it comes to having to using new formats for building websites,I'm a busy business woman, so really its a ball ache to have to sit there and work it out. I hate having to pay someone a arm and a leg, so I need effective, simple....and when I cant get it right, I just want to ring and speak to someone who knows and just helps me.No big html forward // hyphen crap, just push this button touch that and bobs your uncle. I had that with Sarah from freestart, so I was soooooo gratefulShe's a star! More...

P
25 March 2013

easy to deal with, got results on google.

M
15 March 2013

Freestart did what they said they would do when they said they would do it at the price they quoted

M
11 March 2013

I have found my Freestart website to be incredibly easy to set up and update. The staff are always extremely knowledgeable and helpful. I have to say that I thank the day that they phoned me out of the blue. I wouldn't be where I am without them. I highly recommend them! More...

B
19 February 2013

We first joined Freestart some years ago because of the very low start up price. As we have got more sophisticated with website building and control, we have been able to upgrade and enhance the theme and presentation of the site at a reasonable price. Recently Freestart have made their sites mobile friendly and this has worked well for us. Technical support is good, and their web developers have recently added a suggestion box,, and have taken on board lots of improvements to speed up text input, This is ongoing so all in all we are well satisfied with the web site and cost.. More...

D
31 January 2013

Freestart gives me instant access to my site, I don't have to wait for a third personto upload content . Its worked well for me over the last 10 years +We have three site, I haven't had that many wives.

K
31 January 2013

i have been with freestart for years and find the control of the website a must in my business with discontinued styles being able to take off and put on when i want also if there is a issue with the website the the guys deal with the problem asap which is what we expect, i have introduced a number of businesses to freestart who also are impressed with the ease of controling there own web site.

S
30 January 2013

I would thoroughly recommend Freestart for building your website as they are extremely helpful. The webiste setup is very user friendly and fairly simple to use. I like the various page layout options and the image uploader lets you add images very simply.My only slight gripe is the design of the website layouts is a little old fashioned, but overall I'm very happy with the service they provide. More...

S
30 January 2013

When we call Freestart they are always willing to help and to come up with ideas to help our website thrive. Sometimes they take a couple of days to return our calls but that is because of their workload.We recommend them

L
29 September 2012

The people leaving reviews here are idiots!!A couple of hundred pounds a year for website, hosting, emails etc is as good as free. Of course you have to do some work on it...thats the idea! The most informed and accurate information for your businesses site surely would come from you.These posts are really annoying, my business turns over £500,000 a year built up from 90% website revenue from Freestart.If your site is not working for you, its probably user error.I have three very different sites with freestart and are all very productive and pay for themselves over and over and over. More...

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