Refresh Renovations is a design and build specialist delivering bathrooms, kitchens, extensions, loft conversions and full home renovations.
Our planning-led process is designed to make renovating simpler, clearer and more controlled. We help homeowners maximise value from their budget, reduce stress during the works, and understand the final cost and timeline before the build begins.
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Verified business
21 customer reviews
Tony Hart
Reviewed on Google Maps
Graeme Promnitz
Knowledgeable and personable. Nice to be able to talk to someone about my dreams and have them give guidance rather than just knock down your ideas and throw jargon at you. I didn't proceed with the project but if I had I would definitely have used Ray for further advice, and quotes. More...
Reviewed on Google Maps
Ivor Mcardle
Great job done on EPC assessments. A good basis for taking forward our planned environmental improvements
Reviewed on Google Maps
Alan Griffiths
Ray was very professional and friendly. He carried out the EPC Survey and kept me informed of all the details . I would use Ray and Refresh Renovations again and can recommend his services
Reviewed on Google Maps
Olga Cotterill
Excellent service. Ray was very efficient and professional. I would recommend!
Reviewed on Google Maps
Mike Phillips
At the start of my journey into improving house efficiency so requested Ray came over to assess the house for its EPC certificate. Was sent detailed information about what to expect on the day, and to what information to gather beforehand.Process itself took a couple of hours, during which time Ray was happy to answer all of my questions with much more detail than I'd already discovered and provided links to a few more websites to further aide my research.Very happy with the service, and has given me lots to look into and consider for the next stages of the process. More...
Reviewed on Google Maps
Victor Lai
I agreed with Paul Siaw and Anton McCoskrie. I don't recommend Refresh base on the bad experience.
Reviewed on Facebook
Steve Roper
We have been in the Property related industry for some 20 years, hence Refresh Renovations was the right fit for our passion. My wife and I, like the thought of being in business for ourselves, but not by ourselves. This is why we purchased a Refresh Renovations franchise 7 years ago. The support network from Refresh Renovations Head office and the wider franchise group has been 2nd to none. During our time, there has been continuous improvement to systems, processes and people. Processes and Systems are continuously refined to help franchisees win business to create client’s dreams.😀 More...
Reviewed on Facebook
Shamrose Chaudhry
We purchased the franchised earlier this year, really impressed with the systems and the support that has been made available to us. The franchise model is setup to improve the business sustainability by maximising the value addition to the customers. Loving the experience. More...
Reviewed on Facebook
Mnp New Zealand
I have been involved in franchise model businesses since 1999. We joined the Refresh Renovations since 2017 and I must say it has been one of the best decisions in our lives. From early days the support was out there whenever we needed from both support office and of course from our helpful colleagues More...
Reviewed on Facebook
Dani Renée
We purchased a franchise in 2019 & have found it to be a wonderful opportunity for us. Refresh head office has been supportive & helpful the entire way. We & clients find the Refresh model of renovations to be effective, logical & client satisfaction to be high. Refresh have been there when needed, I believe the process & model of Refresh is the way of the future when it comes to renovations. It is ethical to clients in that the processes are transparent the entire renovation. The programme’s and processes work really well for the client & us. More...
Reviewed on Facebook
Nisha Gupta
We have got the franchise in September 2021 in Rotorua, Refresh has been supportive as a franchise system. They take feedbacks very seriously and have managed to give the desired training and support in the lockdown. Very fortunate to deal with such great Franchise as Refresh who keeps its business owners well being in consideration and provide guidance and supports and are flexible to work with. The clients do love the Refresh process and the perspectives it has got with its programming and top notch usage of technology. Very efficient grooming and training techniques offered by Refresh. Thank you always for the wonderful opportunity. Glad to be a part of the Refresh Team. More...
Reviewed on Facebook
Alex Pennell
Owning a refresh renovations franchise has been an amazing business decision for us. The support and training from the head office is ongoing and has no limit. Our franchise business manager is always available to assist and puts a huge amount of time into helping us succeed. This flows right through to our customers who also benefit from the support/knowledge we receive being part of a this organisation. I would highly recommend it to anyone looking to purchase and would happily discuss the benefits with anyone. More...
Reviewed on Facebook
Nicholas Leko
We purchased a franchise in 2012 as an early adopter and from the first moment we spoke with the brand, we knew this was an amazing opportunity. My wife Sally and I flew to Auckland to meet the franchisor. We walked out, and Sally said just "buy it" Almost a decade later, it's been the best decision we made. The brand has in that time grown exponentially and globally. We are proud to be an early adopter of a business model that undoubtedly is already the leading renovation provider across NZ, Australia, UK and USA. More...
Reviewed on Facebook
Mark Docherty
Reviewed on Facebook
Anton McCoskrie
A big warning to all the business owners out there. I don't recommend Refresh franchise base on our bad experiences with many issues we can’t speak publicly. Anyone are welcome to PM me for a private discussion. Save your heartache and money. More...
Reviewed on Facebook
Paul Siaw
BUSINESS OWNER BEWARE! I don’t recommend Refresh. I have been in many difference franchise group and Refresh franchise was the worst franchise group to be part of base on our experience. We are so pleased that we are finally out of this group and in fact we are doing much better without them. My experience with the refresh franchise was horrendous and there are many issues i can't say it publicly. I welcome anyone to PM me to have a private discussion. I run a big successful real estate business since 2010 as you can see in my profile and now my recent new business in construction. I am in the process of making a big statement to the current affairs news. More...
Reviewed on Facebook
Jenny Alexander
Lovely bathroom renovation managed by Renata. Tracy and Rodger really helpful in the planning process
Reviewed on Facebook
Sean Kinnane
they don't pay the contracters the money who carry out the work .Every trades man's worst nightmare if your a contractor do not work for this company .
Reviewed on Facebook
Zoe Pudlo
I hired refresh to construct a one story extension and create a kitchen dinner and downstairs toilet. I wanted someone to project manage it all for and was really taken on the idea of a fixed maximum price. Sergio took me through the whole process from all the planning through to completion. I am really pleased with the result. It is a really high quality job and everything was finished off before project closure. Even though there were some complications along the way refresh honoured the fixed price. Highly recommend. More...
Reviewed on Facebook
Martin Joinson
Lovely extension and deck,Heroic work through appalling weather. Good price. Some communication/coordination issues but Sergio sorted all snags without quibbles
Reviewed on Facebook
How can someone tell if their Garage is suitable for conversion?
Most garages can be converted, but suitability depends on factors such as the structure's condition, ceiling height, foundations, access, and whether any planning or building regulation requirements apply.
The best way to find out is through a professional assessment. We can inspect the garage, identify any potential challenges, and advise on the most practical and cost-effective options for achieving your goals.
In many cases, a garage conversion is a straightforward way to add valuable living space without the cost and disruption of a traditional extension.
Run us through the different stages of the Garage conversion process - what's involved?
A garage conversion is one of the most cost-effective ways to create additional living space without extending your home's footprint. While every project is unique, the process typically follows these key stages:
1. Consultation & Planning
We start by understanding how you'd like to use the space, whether that's a home office, bedroom, gym, playroom, or additional living area. We'll discuss your goals, budget, and any design ideas you may have.
2. Design & Feasibility
We'll assess the existing garage, explore design options, and identify any planning, building regulations, insulation, structural, or access requirements. This stage ensures the project is practical and aligned with your budget.
3. Detailed Design & Costing
Once the design is agreed, we prepare detailed plans and provide a clear, fixed-price quotation. Any required approvals and building regulations applications are also managed at this stage.
4. Construction & Conversion
The garage is transformed into a comfortable, habitable space. This may include insulation, flooring, windows, doors, electrical work, plumbing, heating, plastering, and decorating, depending on the project's scope.
5. Completion & Handover
We carry out final quality checks, arrange any required inspections, and ensure all compliance documentation is in place. The finished space is then ready for you to enjoy.
Throughout the process, you'll have a dedicated point of contact managing the project, coordinating trades, and keeping you informed every step of the way.
What’s your interior design process?
Step 1: Briefing / Initial Consultation
Gain clarity and confidence from the very beginning.
Your renovation journey starts with a consultation focused on understanding your goals, lifestyle, priorities, and budget. This is your opportunity to share your ideas, ask questions, and explore what's possible.
What you gain:
* Expert guidance tailored to your home and goals
* A clear understanding of your renovation options
* Alignment between your vision, budget, and desired outcomes
* Confidence that your project is starting on the right foundation
Step 2: Scoping & Feasibility
See your ideas take shape before making major commitments.
We transform your vision into concept designs and assess the feasibility of your project. This stage allows you to visualise the outcome, explore alternatives, and refine the design before construction planning begins.
What you gain:
* A realistic view of what can be achieved
* Early identification of opportunities, constraints, and costs
* Flexibility to make changes while it's most cost-effective
* Greater certainty before progressing to the next stage
Step 3: Detailed Design & Costing
Make informed decisions with complete transparency.
Detailed plans are developed to reflect all design, structural, engineering, and specification decisions. Once finalised, you'll receive a fixed-price proposal and contract, giving you clarity before construction begins.
What you gain:
* Detailed plans that bring your vision to life
* Greater cost certainty and fewer surprises
* The opportunity to fine-tune selections before building starts
* Confidence in the scope, budget, and delivery plan
Step 4: Construction & Project Management
Enjoy a professionally managed renovation with less stress.
Your dedicated Refresh specialist coordinates every aspect of the build, from scheduling trades to quality control and communication. We manage the complexity so you can focus on your daily life.
What you gain:
* A single point of contact throughout your project
* Reduced stress and disruption
* Professional management of timelines, trades, and quality
* Greater confidence that your renovation stays on track
Step 5: Completion & Enjoyment
Move into a finished space that's ready to enjoy.
Before handover, we ensure all required inspections, approvals, and compliance documentation are completed. We walk through the finished project with you to ensure everything meets expectations.
What you gain:
* A beautifully completed renovation tailored to your needs
* Confidence that all compliance requirements have been met
* Documentation and approvals in place for peace of mind
* A home that's ready to enjoy for years to come
The result: A smoother, more transparent renovation experience with expert guidance, clear communication, and professional project management from concept to completion.
Which interior design styles can you cater for?
We can cater for virtually any interior design style, including contemporary, traditional, industrial, coastal, farmhouse, Scandinavian, and the increasingly popular Japandi style—a blend of Scandinavian simplicity and Japanese craftsmanship that creates calm, functional, and beautifully balanced living spaces.
Whether you have a clear vision or are looking for inspiration, we'll work with you to create a home that reflects your personal taste, lifestyle, and how you want to live.
What guarantee does your work come with?
We stand behind the quality of our work and the service we provide. All projects are delivered by qualified, appropriately insured contractors and managed through Refresh's proven renovation process.
For added peace of mind, Refresh Renovations is a member of the Property Redress Scheme, providing access to independent dispute resolution if ever required.
Our commitment continues after completion. We carry out a follow-up call approximately three months after handover and provide a 12-month aftercare period, during which we will promptly address any workmanship-related issues that arise.
Most importantly, you'll continue to have a dedicated point of contact, ensuring support and assistance long after your renovation is complete.
Why should our clients choose you?
We provide a simpler, more professional renovation experience. With a dedicated point of contact, proven project management systems, and a fully managed design-and-build process, we take the stress out of renovating.
Our goal is to deliver your renovation to scope, on time, and on budget, while keeping you informed every step of the way.
Can you provide your services online or remotely? If so, please add details.
We can provide initial consultations online but we do need to visit before designing your project.
3D Rendering
Accessible Design
Architectural Drawings
Basement Design
Bathroom Installation and Remodel
Boot Room Design
Building Conservation
Complete Bathroom Renovation
Complete Kitchen Renovation
Custom Build Home
Eco Homes
Entrance Design
Floor Plans
Garage and Outbuilding Construction
Garage Conversion
Home Cinema Design
Home Office Design
Home Renovation
House Extensions
House Restoration
Residential Interior Design
Kitchen Design and Planning
Loft Conversions
Architectural Services
General Builders
Property Extensions
Internal Renovation & Reconfiguration
Bathroom Design and Planning
Bathroom Accessibility and Adaptation
Porch Installation
Planning Consultancy
Kitchen Installation and Remodel
